Td Insurance, Residential Claims Group Manager

1 week ago

Montréal, Canada TD Bank Full time

**TD Insurance, Residential Claims Group Manager**:

- 417817BR

**Job Category - Primary**
- Insurance

**Work Location**
- 50 Boulevard Cremazie West

**Employment Type**
- Regular

**City**
- Montreal

**Time Type**
- Full Time

**Province/State**
- Quebec

**Hours**
- 35

**Workplace Model**
- Hybrid

**Pay Details**

**Department Overview**
- TD Insurance is part of TD Bank Group, one of Canada’s largest financial institutions. TD Insurance helps protect clients from the ‘accidents of life’ with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches.
- In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada.
- At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada-wide workforce of over 4,000 employees and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is taken seriously. More than just a job, we offer rewarding careers.

**Job Details**
- Reporting directly to the AVP - Residential Claims TD Insurance, the Group Manager - Complex Claims, will lead individuals specializing in complex residential claims. The Group Manager will be responsible for coaching and developing individuals to ensure operational results and professional/personal development objectives are achieved for the overall Claims group.
- As a Group Manager - Complex Claims, you will have the following key accountabilities:
- Lead a team of claims professionals with intermediate to high claims authority, handling moderate to complex residential claims, High Net worth and litigation claims
- Contribute to the business objective for Operational Excellence by adhering to mandatory compliance and audit requirements
- Understand and ensure business operation policies and procedures and legislation are met
- Proven ability to effectively handle day-to-day management decisions, determining the most appropriate course of action for resolution
- Proven ability to drive results
- Experience providing constructive feedback and coaching
- Excellent communication skills and manages change effectively within the team
- Proven ability to effectively work as a member of a team

Job Duties
- You are able to create and sustain positive team spirit and a constructive working environment within the team
- You have solid understanding of how to coach and motivate a team and are familiar with the company performance management processes.
- You are a role model influencing individuals towards achievement of objectives and you have a thorough understanding of the coaching process and techniques required to coach Analysts.
- You have a strong client orientation; focused on supporting and enhancing the customer experience
- You are prepared to handle client calls and resolve complaints, balancing needs of the client and those of the organization
- You demonstrate superior interpersonal and communication skills.
- You have sound knowledge of problem solving techniques.
- You have effective analytical skills and demonstrate leadership skills.
- You demonstrate support for change and understand basic change principles and you demonstrate the ability to adapt to changing situations.
- You have proven leadership experience and have demonstrated the Leadership Profile.
- You have solid understanding of how to coach and motivate a team and are familiar with the company performance management processes.
- Participate in the recruitment and selection process of team members, as necessary;

**Job Requirements**
- Experience in complex residential claims and/or related claims experience (5+ years)
- Solid knowledge of the residential claims business and operational functions supported
- Undergraduate Degree
- Completion of CIP courses is an asset, but not required
- Previous leadership experience; experience leading through leaders.
- You possess excellent verbal/written communication skills in both English and French.

**Additional Information**
- This position requires proficiency in a language other than French to support customers, employees or markets located outside the province of Quebec or who require services in a language other than French.

**Company Overview**

**Our Values**
At TD we're guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of val

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