Bilingual Team Manager

5 months ago

Montréal, Canada TD Bank Full time

**Bilingual Team Manager (Eng./Fre.) Catastrophe Claims**:

- 416763BR

**Job Category - Primary**
- Insurance

**Work Location**
- 50 Boulevard Cremazie West

**Employment Type**
- Regular

**City**
- Montreal

**Time Type**
- Full Time

**Province/State**
- Quebec

**Hours**
- 35

**Workplace Model**
- Hybrid

**Pay Details**

**Department Overview**
- TD Insurance is part of TD Bank Group, one of Canada’s largest financial institutions. TD Insurance helps protect clients from the ‘accidents of life’ with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches.
- In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada.
- At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada-wide workforce of over 4,000 employees and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is taken seriously. More than just a job, we offer rewarding careers

**Job Details**
- Reporting to the Senior Manager, Catastrophe Claims in your role as a team manager, you will be overseeing and leading the activities of catastrophe claims (consisting of both automobile and residential) professionals to ensure they provide a legendary customer experience.
- Responsibilities of the role include but are not limited to the following:

- Communicate productivity objectives to employees and contribute to the achievement of business objectives by meeting or exceeding individual and team goals
- balancing the needs of the client and those of the organization when addressing client escalations
- Approve accurate and timely reserving of claims
- Approve payments and verify files
- Ensure necessary due diligence to support the accuracy of all insurance claims
- Support the development and implementation of claims strategies to achieve business objectives and goals
- Plan and execute business activities, review and communicate results, and adjust tactics accordingly
- Ensure employees are knowledgeable; and assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct
- Lead a high performing team; provide on-going feedback and performance reviews, coach and develop employees and ensure performance management activities are undertaken and completed for all employees
- Recruit for all hires to ensure a highly diverse, qualified workforce to achieve business objectives
- Industry accreditation and training on an ongoing basis may be a requirement of the role

**Job Requirements**
- Proficiency in XACTANALYSIS
- 3+ years claims adjusting experience is required (multiple lines would be considered an asset)
- Previous experience leading a team of claims adjusters is a strong asset
- Familiarity with Residential Virtual Appraisal is an asset
- You possess excellent verbal/written communication skills in **both English and French**.
- You have a superior client service orientation.
- You have excellent organization and time management skills.
- You have demonstrated your ability to function effectively in a fast-paced, multi-faceted environment.
- You have the ability to effectively lead change and help foster an environment open to change.
- You possess strong typing and computer skills.
- You maintain a positive demeanor and foster team spirit.
- You have demonstrated good attendance and promptness.
- Ability to work overtime on short notice as required

**Additional Information**
- This position requires proficiency in a language other than French to support customers, employees or markets located outside the province of Quebec or who require services in a language other than French.

**Company Overview**

**Our Values**
At TD we're guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.**Making Your Well-being a Priority**
A caring and supportive culture that promotes colleague well-being is

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