Bilingual (Eng./fre.) Automobile Claims Advisor

7 months ago

Montréal, Canada TD Bank Full time

**Bilingual (Eng./Fre.) Automobile Claims Advisor**:

- 432170BR

**Job Category - Primary**
- Insurance

**Work Location**
- 50 Boulevard Cremazie West

**Employment Type**
- Regular

**City**
- Montreal

**Time Type**
- Full Time

**Province/State**
- Quebec

**Hours**
- 35

**Workplace Model**
- Hybrid

**Pay Details**

**Department Overview**
- TD Insurance is part of TD Bank Group, one of Canada’s largest financial institutions. TD Insurance helps protect clients from the ‘accidents of life’ with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches.
- In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada.
- At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada-wide workforce of over 4,000 employees and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is taken seriously. More than just a job, we offer rewarding careers.

**Job Details**
- The TD Insurance Auto Centers are a 'one stop shop' for a customer's auto claim needs, where a customer can drop off their vehicle, pick up a rental and speak to a claim's professional. We strive to build deep and long
- lasting relationships with our customers, by understanding their needs and providing personalized trusted advice.
- Join the TD Insurance Auto Center team and think like a customer, act like an owner, innovate with purpose and execute with an impact.
- Responsibilities include but are not limited to the following:

- Engage customers in conversations to understand and meet their needs by providing them with advice and service regarding coverage and the claims process
- Provide sound claims advice at every customer interaction to create a legendary customer experience; look for ways to contribute to the on-going improvement of the overall customer experience
- Ensure customer problems are handled appropriately and escalating issues when necessary; refer customers to appropriate team members or internal partners as appropriate
- Demonstrate flexibility to be able to change activities based on customer and business needs
- Create a legendary customer experience at every interaction and look for ways to contribute to on-going improvement of the overall customer experience
- Prioritize and manage own workload to meet SLA requirements for service and productivity
- Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
- Be knowledgeable of practices and procedures within own area of responsibility and keep abreast of emerging trends for claims assessment and litigation
- Protect the interests of the organization - identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary
- Support the timely and accurate completion of business processes and procedures
- Ensure documentation that is prepared / completed is accurate and properly reflects client / business intentions and is consistent with relevant rules / regulations
- Identify, recommend and effectively execute standard practices and procedures applicable to insurance claims
- Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
- Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
- Assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct
- Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
- Participate in personal performance management and development activities, including cross training within own team
- Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
- Handle some limited situations for Core Auto
- Has limited claim settlement authority and requires next level approval for claims in excess of their authority limit
- Complete work within specifically defined parameters with guidance /direction from management as necessary
- Leverage the Claims Resources Team to make file decisions on liability and assessment

**Job Requirements**
- Claims or Insurance experience is an

  • Bilingual (Eng./fre.) Catastrophe Claims Advisor

    7 months ago

    Montréal, Canada TD Bank Full time

    **Bilingual (Eng./Fre.) Catastrophe Claims Advisor**: - 416562BR **Job Category - Primary** - Insurance **Work Location** - 50 Boulevard Cremazie West **Employment Type** - Regular **City** - Montreal **Time Type** - Full Time **Province/State** - Quebec **Hours** - 35 **Workplace Model** - Hybrid **Pay Details** **Department Overview** - TD...

  • Bilingual Team Manager

    6 months ago

    Montréal, Canada TD Bank Full time

    **Bilingual Team Manager (Eng./Fre.) Catastrophe Claims**: - 416763BR **Job Category - Primary** - Insurance **Work Location** - 50 Boulevard Cremazie West **Employment Type** - Regular **City** - Montreal **Time Type** - Full Time **Province/State** - Quebec **Hours** - 35 **Workplace Model** - Hybrid **Pay Details** **Department Overview** - TD...

  • Claims Advisor

    7 months ago

    Montréal, Canada BFL Canada Full time

    Job Details Description **We offer more than a job, we offer a career!** - We support our employees to shape their careers by encouraging continuing education and investing in training and development. - We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and...

  • Bilingual Project Coordinator

    6 months ago

    Montréal, Canada BGIS Full time

    **Who We Are** BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over...

  • Bilingual Project Administrator

    6 months ago

    Montréal, Canada BGIS Full time

    Who We Are BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320...

  • Conseiller(E) Technique Automobile

    7 months ago

    Montréal, Canada Acura Desjardins Automobile Full time

    **Nous recherchons un Conseiller technique en Automobiles (H/F) pour rejoindre notre équipe chez Acura Desjardins à Saint Léonard!** **Description sommaire du poste**: - Accueillir les clients et recueillir l'information requise afin d'identifier et de définir les besoins de réparation et d'entretien des véhicules des clients. - Vendre des services...

  • Claims Advisor

    4 months ago

    Montréal, QC, Canada BFLC Full time

    **We offer more than a job, we offer a career!** - We support our employees to shape their career by encouraging continuing education and investing in training and development. - We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding. - We inspire...

  • Bilingual Project Administrator

    3 months ago

    Montréal, QC, Canada BGIS Full time

    **Who We Are** BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over...

  • Bilingual Representative, Claims

    3 months ago

    Montréal, QC, Canada Definity Financial Corporation Full time

    Petline is part of Definity, which includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we...

  • Expert en Sinistre, Temps Plein/claims Adjuster

    6 months ago

    Montréal, Canada ClaimsPro LP Full time

    Company: ClaimsPro LP Expert en Sinistre, Temps plein/Claims Adjuster, Full Time, (Montreal, QC) Le poste en bref Traiter principalement les sinistres automobiles hors province, traiter les sinistres en transport et cargo au téléphone et sur la route, constater et déterminer l’envergure des dommages, négocier le règlement de sinistres pour le...

  • Work-study Program, Claims Advisor

    2 months ago

    Montréal, QC, Canada Desjardins Full time

    Claims advisors take care of clients with empathy and professionalism. They investigate home and auto insurance claims. They work in partnership with other claims employees and keep the claim status up to date in our claims management system. Claims advisors take on increasingly complex claims and develop skills in related areas to make the most of their...

  • Bilingual Disability Claim Processor

    6 months ago

    Montréal, Canada Canada Life Assurance Company Full time

    **Job Description**: We are looking for a **_Disability Claims Processor_** Reporting to the DCA Team Manager, the Disability Claims Processor is responsible for the prompt, accurate set-up of all new short-term disability claims, processing the Quick pay claim, including the set up and payment, processing of payments both STD and LTD, responding to...

  • Bilingual Accounting/reporting Assistant

    3 months ago

    Montréal, QC, Canada BGIS Full time

    **À propos de BGIS** **SOMMAIRE** L’adjoint Comptabilité et Reporting (présentation de l’information financière) est supervisé par le gestionnaire de la comptabilité et reporting, et offre un soutien dans tous les domaines de gestion comptable, y compris les comptes à payer, les comptes à recevoir, les audits, la comptabilité générale, ainsi...

  • Bilingual Project Assistant

    3 months ago

    Montréal, QC, Canada BGIS Full time

    **Who We Are** BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 7000 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over...

  • Supervisor, Claims

    4 months ago

    Montréal, QC, Canada Wawanesa Insurance Full time

    **Date**:Sep 13, 2024 **Location**: Montreal, QC (Hybrid), CA **Company**:Wawanesa Insurance **Job ID**: 8562 **Salary**: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus...

  • Bilingual Claims Investigator Siu

    7 months ago

    Montréal, Canada Echelon Insurance Full time

    **About Us**: Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies, and is an equal opportunity employer who offers a professional environment that champions...

  • Claims Advisor

    3 months ago

    Montréal, QC, Canada BFL CANADA Risk and Insurance Full time

    We offer more than a job, we offer a career! We support our employees to shape their career by encouraging continuing education and investing in training and development. We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding. We inspire people to do...

  • Bilingual Administrator

    6 months ago

    Montréal, Canada Manulife Full time

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...

  • Claims Advisor, P&C Insurance

    3 months ago

    Montréal, QC, Canada Desjardins Full time

    As a property and casualty insurance claims advisor, you help serve and maintain business relationships with members and clients for all claims. You handle high-complexity property insurance claims and medium-complexity accident benefit and bodily injury claims. You investigate and approve claims. You solve problems using your analytical skills and extensive...

  • Claims Advisor, Property and Casualty Insurance

    2 months ago

    Montréal, QC, Canada Desjardins Full time

    As a property and casualty insurance claims advisor, you help serve and maintain business relationships with members and clients for all claims. You handle high-complexity property insurance claims and medium-complexity accident benefit and bodily injury claims. You investigate and approve claims. You solve problems using your analytical skills and extensive...