Claims Manager, Auto Pd

3 months ago

Montréal QC, Canada Echelon Insurance Full time

**About Us**

Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies, and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.

**Who we are**

Get ready to drive your career forward. Life at Echelon is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development - and we regularly recognize their achievements and outstanding results.

We are caring. We are leaders. We are innovators. We are collaborative.

We work hard and play hard. We're about doing what's right and feeling good about it.

**Position Details**

**What You Will Do**
Manage a team of Unit Managers; hiring, performance management and day to day support of team.
- Provide direction, development and coaching to the Unit Managers
- Comply with all operational policies, procedures, controls and performance standards
- Prepare reports to management to reflect loss development, potential/actual financial exposure coverage issues and claim and recovery strategies
- Ensure compliance with all regulatory and customer service standards.
- Works with management in executing claims corporate strategies, creating performance targets & Goals that compliment those strategies.
- Analyzing reports and creating action plans to ensure targets and goals are being achieved.
- Responds to customer concerns and complaints in an effective and timely manner when escalated,
- Collaborate with stakeholders to develop and communicate best practices, conduct process assessment and identify areas for efficiency gains.
- Some travel will be required.

**Who You Are**
- University degree preferred combine with 5 years of experience, CIP designation (asset), or industry experience as an equivalent
- Valid AMF license is required(Quebec), 5a and 5b
- A minimum of 5-10 years of handling complex claims in auto, commercial and housing.
- Relevant claims experience, inclusive of technical and coverage issues, management / resolution. Working knowledge of Insurance Act and other legislation governing property and liability insurance claims.
- Proven record of Leadership skills, including coaching, counseling and mentoring skills
- Must be bilingual; both French and English is required because the incumbent will be communicating with colleagues and clients from other provinces.
- Great communication skills as well as the abilities to adapt to the audience
- Use of claim operating systems

**What's in it for you**
- Competitive total compensation and benefits package
- Annual shared success program based on performance
- Annual merit increases based on performance
- Registered Retirement Savings Plan with a matching contribution component
- Complimentary CAA Membership

**Our Commitment**
- We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Echelon Insurance will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs._
- As an organization we are focused on safety, which includes the safety and well-being of our Associates. Therefore, you must be and remain fully vaccinated as a condition of employment._

**À propos de nous**

Echelon Assurance offre des solutions d’assurance spécialisées aux particuliers et aux entreprises afin de protéger les familles et les entreprises canadiennes, par l’intermédiaire d’un solide réseau de courtiers partenaires. Echelon, membre de la famille CAA Club Group, est un employeur qui offre l'égalité professionnelle et un environnement de travail qui favorise la collaboration, la confiance et la croissance afin d'assurer le succès. Nous privilégions une bonne dynamique de travail afin d’être en mesure d’offrir ce qu'il y a de mieux à nos associés, courtiers et clients.

**Qui sommes nous**

Préparez-vous à propulser votre carrière vers de nouveaux sommets. La vie chez Echelon est rapide, axée sur la performance et gratifiante. Nous encourageons le développement professionnel et la formation continue de nos associés et nous reconnaissons régulièrement leurs réalisations et leurs résultats exceptionnels.

Nous sommes soucieux. Nous sommes des leaders. Nous sommes innovateurs. Nous collaborons.

Nous savons travailler fort et célébrer dignement. Nous aimons faire ce qui est juste et nous sentir bien.

**Information sur le poste**

**Vos principales tâches**
- Gérer une équipe de gestionn

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