Program Manager

3 weeks ago

Vancouver, Canada Samsara Full time

**Who we are**

Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you'll help define the future of physical operations and be on a team that's shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you'll have the autonomy and support to make an impact as we build for the long term.

**Recent awards we've won include**:
Glassdoor's Best Places to Work 2024

Best Places to Work by Built In 2024

Great Place To Work Certified 2023

Fast Company's Best Workplaces for Innovators 2023

Financial Times The Americas' Fastest Growing Companies 2023

We see a profound opportunity for data to improve the safety, efficiency, and sustainability of operations, and hope you consider joining us on this exciting journey.

**About the role**:
The Program Manager - Customer Marketing is a part of the Marketing Program Management team, supporting innovative programs to make the Customer Marketing team more efficient and our customers more successful. They will scope, build, track, and manage Customer Marketing programs in cross-functional partnership with Sales, Customer Success, PMM, Analytics & Data, Events, Brand Creative, and other Marketing teams. This role is expected to project manage multiple workstreams that deliver programmatic customer engagement activities that drive deep customer value realization, a highly renewable customer base, and strong customer advocates.

Customer Marketing Programs:

- Customer references program
- Credentialing program support
- Customer Conference support
- Lifecycle management processes and playbooks
- **You want to impact the industries that run our world**: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
- **You are the architect of your own career**: If you put in the work, this role won't be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
- **You're energized by our opportunity**: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
- **You want to be with the best**:At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.

**In this role, you will**:

- Focus on customer success - we build relationships with our customers, look to solve problems, and deliver a great customer experience
- Represent Customer marketing in cross-functional programs/workstreams focused on customer experience initiatives
- Intake for Customer Reference Program, MDA, and Campaigns
- Collect requests
- Coordinate conversations/meetings
- Facilitate progress and project tracking
- Build and maintain a tracking system for customer approvals, quarterly review of existing customer assets, and updating existing publicly referenceable customer logos, etc.
- End-to-end ownership of the Customer Marketing calendar and coordination for quarterly team activities, marketing milestones, customer on-sites, and other customer activities
- Maintain a consolidated calendar view to help create team visibility and spot opportunities
- Develop processes and playbooks for global scaling of customer reference program, documentation and process creation
- Coordination of company-wide customer communications calendar in Airtable
- Champion, role model, and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

**Minimum requirements for the role**:

- 3+ years of experience driving customer success development with a high-growth global company for a B2B company within technology
- Define, lead, and track strategic and operational programs to successful completion
- Demonstrated track record of effectively managing a high volume of work while meeting deadlines
- Execute on and track quarterly OKRS for the customer marketing

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