Program Manager

3 weeks ago

Vancouver, Canada Velocity Global Full time

***

We are looking for an experienced Technical Program Manager (TPM) to join our growing Software Engineering team.

This is an exciting opportunity to work closely with product and engineering teams to shepherd successful value delivery to our worldwide customers and have a far-reaching impact.

You are passionate about delivering on-time, quality solutions and obsessed with contributing to the development of high-performance teams through rigorous goal-setting, disciplined attention to performance metrics, continuous process improvement, and agile coaching.

This is a new TPM team focused on growth, scalability, scope and impact. You should be excited to contribute to building team practices from the ground up, and scaling program management across the R&D org.

This individual will report to the Senior Manager, Technical Program Management.

**RESPONSIBILITIES**
- Leading and managing software projects from initiation to closure, ensuring quality, scope, success metrics, and timeline objectives are met
- Developing and maintaining program plans & charters, including defining project goals, milestones, deliverables, and resourcing
- Managing project risks, issues, and dependencies, and ensuring appropriate escalation and resolution
- Contributing and adhering to governance and communication structures
- Enabling teams to focus on core work by managing scheduling, agendas, escalations and action items
- Tracking and reporting on program metrics & KPIs, making recommendations for improvement and providing an impartial voice to program status and risks
- Coordinating program teams across Product, Engineering, QA, Product Ops, Product Marketing, Operations, etc to ensure successful delivery of software projects
- Building and maintaining strong relationships with key stakeholders, including customers, executives, vendors, and team members
- Understanding and managing stakeholder expectations, and ensuring effective communication and collaboration.
- Identifying and resolving conflicts and managing stakeholder feedback and concerns
- Building consensus and aligning stakeholders around project goals and priorities
- Managing the software development lifecycle (SDLC) and agile methodologies for multiple program teams in accordance with Scrum standards.
- Coaching on program teams on Agile practices, and using Agile metrics to improve team performance.
- Reviewing productivity and deliverable metrics to develop and implement process improvements that increase efficiency and effectiveness of the SDLC
- Adapting processes to changing situations, expectations, and work demands in a rapidly changing work environment.
- Product or technical proficiency in one or more areas of product management **or** software development (such as Product Analytics, UX, Product Strategy, API, DevOps, Microservices).
- Demonstrated ability to lead technical or product-related tasks, such as code reviews or user documentation
- Deep understanding of the product features and functionality to develop project requirements
- Coordinating product testing and quality assurance activities.

**QUALIFICATIONS/SKILLS**
- 3+ years experience as a Technical Program Manager in a Software Engineering team.
- Bachelor's degree in computer science, business management, program management, product management or a like-field.
- Experience as a Product Manager or Software Engineer is desirable but not required.
- Working knowledge of Agile and Scrum methodologies.
- Deep understanding of the product development process, the product lifecycle, and program management.
- Proven experience in risk management, project planning, and resource management.
- Excellent communication skills for a smooth collaboration with engineers and other teams.
- Data-driven at the core; able to meaningfully leverage SDLC and Program data to drive improvements and identify bottlenecks.
- A PMP or Agile certification is a plus.
- Expert with program management tools, including Jira, Jellyfish.co, AirTable, Notion.

**OUR VALUES**

**Velocity**:Exceeding expectations of our customers, colleagues, and ourselves by delivering swift and effective results.

**Integrity**:Doing right by our customers, colleagues, and ourselves through honest and ethical actions.

**Be Bold**:Daring to take risks, learn, and grow to benefit our customers, colleagues, and ourselves.

**Empowerment**:Owning our decisions and being accountable for the impact we have on our customers, colleagues, and ourselves.

**Service**:Supporting our customers, colleagues, and ourselves with respect and empathy.

**WHAT WE DO**

Velocity Global is one of the fastest-growing companies in the world. Our Global Work Platform enables the world's leading companies to identify, hire, and pay the best talent in over 185+ countries and all 50 United States. More than 1,000 brands rely on our Global Work Platform to build highly collaborative global teams with ease. At Velocity Global, we make working from anywhere, anytime,

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