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Manager, Undergraduate Student Services, Faculty of

4 months ago

Calgary, Canada The University of Calgary Full time

**Position Overview**

The **Undergraduate Science Centre** in the **Faculty of Science** is currently seeking a Full-time Regular **Manager, Undergraduate Student Services**.

Reporting to the Manager, Undergraduate Science Centre, this position will provide leadership to the advising staff, the marketing and events coordinator and student employees (co-op students) who support student success. The Manager, Undergraduate Student Services will be responsible for providing strategic direction and operational oversight of advising and student events, including undergraduate student recruitment, in the Faculty of Science. The Manager will develop and operationalize a developmental advising service delivery model that prioritizes a holistic approach to student support. They will strategically support the full undergraduate science student experience from recruitment through to graduation. They will establish service levels, assess the effectiveness of student services, determine priorities, and address any deficiencies by making improvements. They will coordinate advising schedules ensuring that students have a variety of opportunities to solicit advice, leveraging both in-person and virtual service delivery. This position will be directly involved in resolving escalated student conflicts, advising on complex matters, making referrals to other advising units on campus and will support student communication and engagement. This position will be primarily on campus and require the ability to manage multiple deadlines and a high volume of work.

The Manager is responsible for organizing and responding to changing needs for student support services, including leadership for the staff. Key measures of success are accessible services to students, ensuring that key academic deadlines are met and supporting the University Calendar process and procedures. The Manager uses highly developed organizational, analytical and problemsolving skills to deal with multiple projects and priorities and effectively manage and initiate the resolution of complex issues.

**Position Description**

**Summary of Key Responsibilities** (job functions include but are not limited to):
Leadership 50%
- Responsible for leading the staff including the Senior Undergraduate Specialist (1), Program Coordinator and Student Advisors (6), Program Advising Assistant (1), Marketing and Events Coordinator (1) and student staff (1-2).
- Ensure that effective operations and a high level of quality assurance are always maintained, so that students consistently receive professional and fair treatment.
- Exercising sound judgment and making decisions which directly impact the programs, services and operational effectiveness of the Office, initiating and leading projects aimed at improving overall student experience.
- Provide strong leadership and use excellent communication, problem-solving and analytical skills to lead and motivate individuals to work cohesively in a team environment.
- Manage program-level advising policies and procedures within the Faculty, ensuring they are developed in accordance with university processes, policies, and procedures.
- Liaise with other units on campus which are student focused such as the Student Success Centre, Student and Enrollment Services, Centre for International Students and Study Abroad, The Writing Symbols Lodge, etc. to ensure coordination of undergraduate policies and procedures.
- Responsible for reporting on student success, specifically creating / updating standard operating procedures.
- Gather, analyze and report on student metrics on a semester basis, including developing strategies to proactively identify gaps in student success.
- Participate as a contributing member on several Faculty of Science committees and university-wide committees.

Student Recruitment and Support (40%)
- Support the Manager, Undergraduate Science Centre and ensure that undergraduate students' needs are being met.
- Gather, analyze, and report on relevant statistical information to improve the student services.
- Work closely with the Undergraduate Specialist to recommend, implement, and monitor adjustments to schedules, policies and procedures within the Faculty of Science to support both the advising team and Faculty of Science students.
- Leading through the team, support all academic related processes of undergraduate student support, including coordination of admissions (Change of Program, Diverse Qualifications and Indigenous Admission Policy), program requirements, graduation list, prerequisite check.
- Oversees the transfer credit process and coordinates with the Department Heads (or designate), the Associate Dean (Undergraduate) and Student and Enrollment Services to ensure databases are current.
- Leads Student Marketing and Events coordinator in the support and development of high quality, faculty-wide events and experiences for undergraduate students, such as Orientation, Open House, and the Convocation Celebration