Manager, Payroll Client Relations
6 months ago
**Department**:Service Nova Scotia
**Location**:HALIFAX
**Type of Employment**:Permanent
**Union Status**:Exclusion - Non Union - NSPG
**Closing Date**:19-Feb-24 (Applications are accepted until 11:59 PM Atlantic Time)
**About Us**:
At Service Nova Scotia, we impact every citizen, business, and municipality in Nova Scotia. Our mandate is to design and deliver programs and services to meet the needs of our clients and the public good through a culture of excellence. Service Nova Scotia’s vision is to be a recognized leader in service and public protection that delivers trusted, accessible, modern programs, and contributes to Nova Scotia as a safe and desirable place to live, work and do business.
The Financial Services Division of Service Nova Scotia provides corporate financial support through four key teams: Payroll Services, Operational Accounting, Performance Excellence, and Collection Services.
**About Our Opportunity**:
Payroll Services, provides service to the Province’s departments, agencies, boards, and commissions, the Regional Centre’s for Education/Conseil Scolaire Francophone and the retirees of three government pension plans. This includes centralized and integrated support in areas of payroll, payroll production, and tax compliance.
Reporting to the Director, you and your team administer the payroll in accordance with the established financial structures and policies of the Province of Nova Scotia, applicable Collective Agreements, as well as Federal and Provincial payroll legislation. You also provide expert payroll related advice to senior management throughout government to support collaborative and informed decision making, in support of service excellence - in the areas of innovative strategy development, initiatives relating to productivity, business redesign, SAP enhancements and integration of payroll processes within larger systems.
You promote the concept of effective business practices within the division and with other key client partners. You also develop and recommend policies and practices in support of sound, effective payroll administration that lead your team to provide excellent client service and support. You will often meet tight deadlines while balancing competing priorities. You’ll support and develop a high-performance team using measurable performance indicators, provide coaching on career development and work to encourage a continuous improvement work environment.
If it sounds like this job was meant for you, then come join a team of like-minded professionals looking to make a difference, who take pride in the work they do and the contribution they make
**About You**:
You will have a bachelor's degree, such as Business Administration or Commerce - plus several years of progressive management experience, including experience within the payroll function, preferably in a large, high volume organization that uses SAP. You are able to conduct your work with a focus on client service excellence. An acceptable combination of education, training and experience may also be considered.
You must be able to work well in a team environment, while leading, engaging, and motivating staff. Experience in a bargaining unit environment will be an asset. You are client focused and capable of responding to requests with tact and diplomacy. You will also have a demonstrated ability to produce accurate results, the ability to work within deadlines, proven ability to exercise sound judgement and set priorities within a fast-paced environment. The nature of work also requires professionalism and discretion to ensure confidentiality of sensitive information.
Reporting and technical support, managing various client partners for successful results with strong client service orientation and the ability to work collaboratively in a complex operating environment.
Work experience using current SAP functionality would be considered an asset, as would a professional payroll designation.
For more information, please visit LEADS Framework.
We will assess the above qualifications and competencies using one or more of the following tools: written examination, oral presentations, interview(s), and reference checks.
**Equivalency**:
**Benefits**:
The Government of Nova Scotia offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs. Click here to learn more about our various benefits offerings and eligibility criteria.
**Working Conditions**:
- Majority of time is spent in an office setting in Halifax, with flexible working from home arrangements.
- Occasional travel by car or airplane is required to attend meetings or conferences.
- Hours of work are a normal business week, with an expectation of participation during SAP, year end, and financial system upgrades.
**What We Offer**:
- Career Development where you have access to career guidance, tools,
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