Strategic Account Manager

2 months ago

Vancouver, Canada SmartSweets Full time

**Strategic Account Manager**
As our Strategic Account Manager, you will be playing a vital role in achieving our exponential growth goals and driving forward the mission to Kick Sugar and Keep Candy. In this role, you will lead SmartSweets’ partnerships with Sobeys and various regional retailers, all of whom are highly valued partners. This role reports to the Sr. Director, Sales Planning and Business Development and will either be hybrid in Vancouver, BC (in-office minimum 2 days per week) or remote in Toronto, ON.

**Who Are We?**

SmartSweets is revolutionizing the candy industry by innovating the delicious candy you know and love with less sugar. We are passionate about growing and championing a diverse Squad of high-performing individuals and are fueled by our sweet culture. We are proudly Female-Founded and on our way to kicking 5.5 billion grams of excess sugar out of candy in a single year, what we call our Mission to Mars.

**How You Will Support Our Mission (Responsibilities)**:

- Lead all account management initiatives for SmartSweets at Sobeys, various Regional retailers and distributors, and alternate channels customers
- Develop support plans and strategies that drive growth and are aligned with retailers’ & SmartSweets goals
- Demonstrate a deep sense of accountability and drive towards results
- Effectively manage customer budgets and promotional plans, consistently, analysing ROI and optimizing plans accordingly
- Leverage customer sell-through data to support a fact-based selling approach; focus on understanding key volume drivers and their ROIs
- Work with cross-functional partners to meet account performance objectives and customers’ expectations
- Proactively assess, clarify, and validate customer needs on an ongoing basis, actioning with a sense of urgency
- Complete all annual & monthly forecasting and trade investment reviews with a clear understanding of drivers and an ability to articulate these drivers to management. Clearly build & articulate action plans that will allow you to achieve your revenue/trade investment targets

**What You Bring (Qualifications & Experience)**:

- 5+ years of key account management in the Canadian CPG industry
- Experience managing accounts such as Sobeys, Whole Foods, Metro, Rexall, Healthy Planet, etc. is required
- Experience working with Canadian Distributors & Brokers is required
- Experience with Nielsen and/or IRI data is required
- Experience in the Natural Health Food Industry is an asset
- Experience using trade planning management software is preferred
- Experience with formal Joint Business Planning (JBP) partnerships an asset
- A self-motivated, highly organized, and achievement-oriented attitude and an ability to lead with autonomy
- An ability to quickly assess the needs of the business, develop an action plan and execute
- Exceptional communication and storytelling skills with an ability to match the message to the medium and get results
- A customer-focused, proactive, and team-oriented approach
- An inquisitive personality and a desire to dive deep into issues to uncover the “why”
- Exceptional knowledge of Microsoft Office Suite and Google Workspace
- Excitement to live and breathe our values and our #kicksugar mission - you are someone who loves to have fun
- Ability to travel within North America on a quarterly basis if needed

**Compensation and Sweet Perks (Benefits)**:

- Bear Benefits (aka. free candy)
- Bonus based on personal & company performance
- Extended health and dental benefits and EAP
- Paid Vacation Days
- 5 Paid Restore Days (aka. sick days)
- 2 Gummy Days (aka. personal days)
- SweetWeek (aka. company shutdown in December)
- Life, Work, Flow Philosophy (aka. flexible work environment)
- Summer FriYAYs (aka. half days off on Friday in the summer)
- Monthly Cell Phone bill reimbursement
- Home Allowance to optimise your remote workspace
- Parental Leave Top Up Program (inclusive to all parents)
- Individual Development Program and funding
- Community Love (aka. paid Volunteer Day)
- Puppy Friendly Office
- Regular Squad Social Events
- **Our Commitment to Celebrating Individuality - Representation & Inclusion**_
- We are committed to elevating the voices of Squad and community members on the mission to Kick Sugar, Keep Candy We believe representing the uniqueness of all makes us stronger as a whole. We are making a difference by encouraging all Squad Members to practise allyship, educate themselves, inspire others to take action and support underrepresented communities._

Pay: $85,000.00-$110,000.00 per year

**Benefits**:

- Dental care
- Employee assistance program
- Flexible schedule
- Life insurance
- Paid time off
- Vision care

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Vancouver, BC V5Y 1P1

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