Strategic Account Manager

2 weeks ago


Vancouver, British Columbia, Canada AutoTrader Full time
AutoSync Job Description

Company Overview:
We are AutoSync, a leading provider of innovative CRM solutions for the automotive industry. Our mission is to empower dealerships with cutting-edge technology to drive sales and customer success.

Salary:
The successful candidate can expect a competitive salary of $65,000 per annum, based on experience.

Job Description:
This role will be responsible for developing strategic relationships with our dealership clients, leveraging our Activix CRM product to drive performance and adoption. The ideal candidate will have a proven track record in account management, sales, and customer success. Key responsibilities include:

- Business Strategy:
• Develop clear understanding of client business goals
• Craft and implement effective dealership processes associated with Sales and business development
• Track performance, provide analysis, and become a trusted consultant and advisor

- Conducting Monthly Performance Reviews:
• Consistent completion of performance reviews as per account guidelines to maintain client relationships
• Monitor the effective performance of the client's product suite
• Audit product performance and take steps to align execution with strategy

- Customer Engagement, Growth, and Retention:
• Build trust and strong relationships with the dealer
• Ensure high levels of product adoption where applicable
• Identify opportunities for growth within the account portfolio
• Mitigate potential churn through proactive retention efforts, and in the event of account cancellation, ensure a high rate of account retention

- Activix CRM Compliance:
• Internal Process Adherence
• Ensure correct and timely updates within Activix client CRM for the purposes of account management and measuring KPIs

- Dealership Training:
• Train dealership personnel to ensure strong adoption and engagement with AutoSync software products
• Present best practices and establish repeatable processes compatible with dealership selling strategies
• Ensure training is engaging and interactive
• Provide refresher/new feature training to dealerships as required

Requirements:
The ideal candidate will possess the following skills and qualifications:
• University degree or previous sales experience
• 2+ years of automotive industry experience, ideally within a dealership or with another CRM provider
• 2+ years of account management experience
• Comfortable working somewhat autonomously and able to prioritize deliverables accordingly
• Ability to use quantitative & qualitative metrics to communicate progress, identify meaningful trends & make compelling recommendations
• Experience in communicating with dealership personnel, including Dealer Principals, General Managers, Sales Managers, and Sales Associates.
• Bilingual (English/French) is a requirement
• Excellent presentation and communication skills
• Strategic & Collaborative; get the bigger picture – can work with internal & external teams to bring alignment,
• Ability to communicate a vision and deliver on it
• Credible; does what he/she says he/she is going to do. Team player
• Highly professional with incredible energy and enthusiasm

What's in it for you...
AutoSync offers a range of benefits to support your well-being and career growth:

Benefits:
Competitive Salary: $65,000 per annum
Annual Bonus Structure: Based on performance
3% CPP Matching: Help us invest in your future

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