Video Surveillance Officer

3 weeks ago


Victoria, Canada Live Patrol Full time

**About Live Patrol Inc.**

Live Patrol is a leading live video monitoring firm, specializing in the most advanced technology and software to identify and prevent crime. Our cutting-edge technology incorporates human monitoring and artificial intelligence, making us superior in the industry while remaining more cost-effective than traditional services. We aim to provide clients with state-of-the-art security solutions customized to their specific needs while delivering unmatched technical and customer support.

**Position Summary**:
The agent must observe and respond to Video Verified information being monitored from the client’s security system. In the role, you will provide customer service, review VMS equipment and collaborate as a team, among other duties.

**Essential Responsibilities**:

- Dispatch audio/access signals to establish emergency/required by customer services.
- Document the alarms and solutions (steps taken) in the client’s database.
- Accurate and timely Dispatching of calls to proper emergency contacts (911, client’s requested emergency contacts).
- Periodically verify VMS equipment and notify management of any issues, or concerns with equipment.
- Data entry including customer account maintenance.
- Other affiliated duties related to the position or upon request from management

**Qualifications**:

- Available to work flexible shifts when necessary (morning, afternoon, evening, overnight, weekend and/or statutory holiday shifts).
- Available to work on a rotating schedule.
- Minimum High School Diploma
- Must be bonded.
- Fluent in English, written and spoken. Multilingual an asset but not necessary.
- Must have excellent written communication skills as well as a professional phone manner.
- Excellent customer service skills required with the ability to resolve conflict and problems. Be able to manage difficult customer situations.
- Experience in the security industry is an asset
- Critical thinking, self-motivation and time management skills.
- Ability to operate individually as well as in a team.
- Strong computer skills, with an ability to learn new software programs quickly. Prior experience with Microsoft Windows, Microsoft Office, Outlook, Excel, Word an asset
- Reliable transportation.
- Must be punctual.
- Must pass a criminal background check and obtain a Government of British Columbia Alarm Monitoring License.
- Please list all certifications that you have obtained.

**Job Types**: Full-time, Permanent

Pay: $20.00-$22.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Vision care

Schedule:

- 10 hour shift
- Night shift
- Weekends as needed

Work Location: In person



  • Victoria, Canada Live Patrol Full time

    **About Live Patrol Inc.** Live Patrol is a leading live video monitoring firm, specializing in the most advanced technology and software to identify and prevent crime. Our cutting-edge technology incorporates human monitoring and artificial intelligence, making us superior in the industry while remaining more cost-effective than traditional services. We...


  • Victoria, Canada Live Patrol Full time

    **About Live Patrol Inc.** Live Patrol is a leading live video monitoring firm, specializing in the most advanced technology and software to identify and prevent crime. Our cutting-edge technology incorporates human monitoring and artificial intelligence, making us superior in the industry while remaining more cost-effective than traditional services. We...


  • Victoria, Canada Live Patrol Full time

    **About Live Patrol Inc.** Live Patrol is a leading live video monitoring firm, specializing in the most advanced technology and software to identify and prevent crime. Our cutting-edge technology incorporates human monitoring and artificial intelligence, making us superior in the industry while remaining more cost-effective than traditional services. We...


  • Victoria, Canada Live Patrol Full time

    **About Live Patrol Inc.** Live Patrol is a leading live video monitoring firm, specializing in the most advanced technology and software to identify and prevent crime. Our cutting-edge technology incorporates human monitoring and artificial intelligence, making us superior in the industry while remaining more cost-effective than traditional services. We...


  • Victoria, Canada 50th Parallel Public Relations Full time

    **Position Objective**:As the Social and Video Intern, you will support our company and clients by producing high-quality content in an accurate, professional and collaborative manner. As an integral part of our team, you will be responsible for developing creative and strategic content in alignment with our company’s and clients' vision. **Key...


  • Victoria, Canada Matrix Video Communications Full time

    **Company Overview**: For almost 30 years, Matrix Video Communications Corp. has been providing cutting-edge audiovisual (AV) and media production solutions on a national scale. As the evolving landscape of technology continues to change, we strive to ensure our clients receive top-quality solutions tailored to their needs. Our team of dedicated individuals...


  • Victoria, Canada Matrix Video Communications Full time

    **Company Overview**: For almost 30 years, Matrix Video Communications Corp. has been providing cutting-edge audiovisual (AV) and media production solutions on a national scale. As the evolving landscape of technology continues to change, we strive to ensure our clients receive top-quality solutions tailored to their needs. Our team of dedicated individuals...


  • Victoria, Canada Island Health Full time

    **Job Description**: In accordance with the Vision, Purpose, and Values, and strategic direction of the Vancouver Island Health Authority (Island Health) patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position. The Analyst,...


  • Victoria, Canada Canadian College of Performing Arts Full time

    Reporting to Administrative Manager and the Managing Artistic Director, the **Communications Officer **supports the team in the areas of communications, information technology, and development. **Communications Responsibilities** - Work with management to create and execute Communications Strategies including social media campaigns, bus and radio...


  • Victoria, Canada Children's Health Foundation of Vancouver Island Full time

    **Digital Marketing Officer, Fundraising (Victoria, BC / In-Person)** **ABOUT US** Children’s Health Foundation of Vancouver Island (CHFVI) has invested in the health of Island kids for 97 years. Our mission is to ensure all Island families have access to the health care they need, when and where they need it the most. Thanks to the generosity of our...


  • Victoria, Canada Securitas Full time

    POSITION: Senior Software Developer DIVISION: SPS – R&D  LOCATION: Victoria, BC, Canada.     3xLOGIC is part of one of the largest security businesses in the world - Securitas. 3xLOGIC has been a leading innovator in security technology for 20+ years. The company is recognized for providing easy-to-use surveillance and business intelligence...


  • Victoria, Canada Pilothouse Digital Ltd. Full time

    Do you love creating photo and video content for eCommerce brands? We need you at Pilothouse! We are looking for experienced freelancers in Victoria BC who can shoot high-quality product photography and videography on a per-project basis. **Who we are** Pilothouse Digital is a growth partner for e-commerce brands looking to grow their business through...


  • Victoria, Canada Natrona County School Full time

    Purpose Statement The job of Warehouse/Delivery Worker (JC681) is done for the purpose/s of performing a variety of duties involved in picking up and delivering mail, supplies, equipment, food, surplus, and other materials, (as assigned and within strict timeline and safety protocols) to and from various district sites; and loading, unloading, stacking,...


  • Victoria, Canada Greater Victoria Harbour Authority Full time

    The Greater Victoria Harbour Authority (GVHA) is hiring a Communications Specialist to cover a 12-to-14-month maternity leave. This person will play a key role in developing and implementing activities associated with a strategic and integrated communications plan. The Communications Specialist supports in safeguarding and advancing GVHA’s reputation in...

  • Marketing Analyst

    6 days ago


    Victoria, Canada OneNet Marketing Full time

    Hello, fellow creative! Despite the economic downturn and mass layoffs in the tech industry, our agency is growing and we're looking for a motivated and coachable marketing analyst and copywriter with a strong background in strategy for websites, videos, and ads in high tech industries. You will find joy in crafting strategic narratives and communicating...


  • Victoria, Canada British Columbia Construction Association Full time

    The BCCA Marketing Department is looking for a dynamic, versatile, and highly organized Content Manager with a passion for writing, and anything/everything content/marketing related. **About **the BCCA** The British Columbia Construction Association's (BCCA) mission is to ensure our province is home to a world-class construction sector that demonstrates...


  • Victoria, Canada Pacific Coast Investigations Full time

    Pacific Coast Investigations is seeking a licensed private investigator to work on a sub-contracting basis in the Greater Victoria area. Preferably a former or retired police officer, with experience in mobile surveillance and taking statements. Please reply with a copy of your resume and a copy of your BC Security Worker License **Job Types**: Part-time,...

  • Receptionist

    4 days ago


    Victoria, Canada Paladin Security Full time

    Receptionist Reporting to our Manager of People & Culture, our receptionist is the local face of Paladin Security to our clients and staff and performs many critical functions related to our hiring process and support of our overall operation. This position is dynamic and multifaceted. Because of its involvement in our recruiting process, this position is...

  • Program Associate

    1 day ago


    Victoria, Canada Royal Roads University Full time

    The Program Associate is a key member of the Master of Global Management program team providing day-to-day administrative and operational support in a dynamic environment with multiple priorities. Under the direction of the MGM Program Manager, the role has a strong orientation toward customer service, projects and cross-functional teamwork, and presents a...


  • Victoria, Canada Tall Tree Health Centre Full time

    **MARKETING COORDINATOR** Tall Tree Health is looking for a savvy marketing coordinator; a digital marketer, great writer, and all-around creative genius to help tell the Tall Tree story. You will create and share content that supports our purpose of 'Healthcare the way it should be done'. You understand how to use visuals, language, tone, and style in a...