Facility Rental Administrator

2 months ago

Airdrie, Canada City of Airdrie Full time

**Company Biography1**:
As one of the fastest growing cities in Alberta, the City of Airdrie is a recognized leader in building a vibrant and sustainable community through innovation.

At the City of Airdrie, incredible opportunities happen every day in a flexible work environment that is tailored to each department. Our inclusive culture and values create a workplace where we welcome aspiring, driven and creative individuals to help us accomplish our business and community goals. We are supportive of one another, and we have fun while we serve our community. We are passionate about improving the lives of our residents through care and respect; that is the foundation of our organization. At the City of Airdrie, we learn, grow and accomplish great things together.

If you have a passion for building a better community and are ready to join the excitement, we’d love to hear from you

**The Opportunity**:
The Facility Rental Administrator, with support from the group, is responsible for working directly with community groups/users to process, schedule and input booked functions at all City owned indoor facilities and outdoor recreational areas.

The primary accountabilities for this position include:

- Administers all event rental contracts for outdoor recreation amenities, sports fields and outdoor gathering spaces through planning, organizing and communicating with the operational department regarding the event (i.e. set-ups, special instructions, key information, etc.)
- Works with community groups/sports organizations, residents, and business owners to coordinate logistics for event rentals
- Provides support for the facility rental administrator team for a variety of indoor and outdoor rental areas. This may include recreational sport bookings, meetings rooms and gathering spaces, birthday parties, large events, special events and drop in recreation programming
- Manages booking contracts, collects signed documents, deposits, payments, gathers applicable booking requirements and updates and amends contracts as needed
- Conducts annual market comparison research for fees related to a variety of indoor and outdoor rental spaces
- Liaise with operational departments to ensure effective implementation and execution of planned rental events/bookings

**You Bring**:

- Recreation diploma or equivalent education or relevant work experience
- Minimum of 5 years of customer service experience
- Must have advanced knowledge and skills of Perfect Mind software including Registration, POS and Facility Booking modules
- Standard First Aid Level C, CPR and AED certificate
- Proficient in Microsoft Office including Word, Excel and PowerPoint
- Exceptional customer service focus
- Strong problem solving, decision making and conflict resolution skills
- Strong communication, interpersonal and influencing skills with the ability to present complex issues effectively
- Excellent attention to detail
- Display excellent independent decision-making and analytical skills with the ability to look outside the box for best practice actions

**We Offer**:
Along with a competitive compensation program and City paid health and dental premiums, this position also includes:

- Excellent health, dental, paramedical, and benefits plan
- First-in-class pension plan
- Career development and tuition reimbursement
- Employee discounts, annual adult Genesis Place pass, social events, and health & wellness initiatives

Continuous learning through training and development is encouraged as are flexible work arrangements, when possible. We recognize that our people work best when they feel engaged in their environment and appreciated for their efforts and our overall benefits package reflects that.

**Additional Information**:
This is a full time, 40 hour per week position, which includes a comprehensive benefits and pension package. Occasional evenings and weekends may be required.

Please provide a cover letter as a means of introducing yourself and your interest in this role.

**Next Steps**:
Interviewing and hiring may commence prior to the posted closing date.

**Company Biography2**:
Thank you for your interest in the City of Airdrie.

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