Client Relationship Manager
1 week ago
Date Posted:
2024-02-22
Country:
Canada
**Location**:
LOC13039 1535 Gladstone Street,Montreal,Quebec,H4E 1C5,Canada
Otis Elevator Company est à la recherche d'une personne très motivée pour combler un poste de direction des relations avec la clientèle. Cette personne sera responsable de la gestion des comptes pour tous les clients dans la zone géographique assignée.
Responsabilités
- Entretenir de bonnes relations avec la clientèle, atteindre ou dépasser les objectifs de ventes et servir de conseiller technique auprès de la clientèle assignée.
- Améliorer la satisfaction des clients.
- Voir au maintien et au renouvellement des contrats d'entretien en vigueur.
- Améliorer le chiffre d'affaires et la rentabilité du territoire attribué.
- Gérer et entretenir les relations avec les clients afin de favoriser les renouvellements et de repérer les possibilités en matière de contrats de réparation.
- Aider à résoudre les problèmes des clients en collaboration avec les services opérationnels, y compris le gestionnaire de projet et le superviseur.
- Travailler en partenariat avec l'équipe de vente de réparations et de développement commercial de la succursale afin de saisir les occasions de réparation et de développement commercial.
- Communiquer activement la rétroaction sur la concurrence et la dynamique du marché en interne afin d'améliorer l'ensemble des solutions et de préciser le message.
- Utiliser les outils de vente d'Otis pour suivre efficacement les occasions et le pipeline, et faire des prévisions sur les résultats des ventes.
Études
- Détenir un diplôme post-secondaire.
Expérience/compétences mínimales
- Être apte à travailler dans un environnement dynamique et fortement axé sur le travail d'équipe.
- Faire preuve de solides compétences en communication écrite et verbale, tant en français qu’en anglais, afin de développer efficacement les attentes et les relations avec les clients internes et externes.
- Faire preuve de motivation et être capable de gérer plusieurs projets et responsabilités simultanés.
- Être très à l'aise dans un environnement technique utilisant les logiciels informatiques de Microsoft.
- Avoir des qualités de chef, être axé(e) sur les résultats et posséder d’excellentes aptitudes pour la gestion du temps et l’organisation.
Expérience/compétences souhaitées
- Avoir de l’expérience dans le domaine de la vente serait un atout.
Otis est la plus grande entreprise au monde dans la fabrication, l’entretien et le dépannage d’ascenseurs, de monte-charges, d’escaliers mécaniques, de trottoirs roulants et d’autres systèmes de transport horizontal. Nous desservons une clientèle répartie dans plus de 200 pays et territoires et nous assurons l’entretien de plus de 2 millions d’ascenseurs, de monte-charges et d’escaliers mécaniques dans le monde. Notre système d'ascenseur Gen2®, notre technologie d'entraînement ReGenTM à faible consommation d'énergie et nos solutions d'escaliers mécaniques Link ont défini les normes de l’industrie en matière d'innovation et de rendement. Otis compte plus de 68 000 employés, dont des ingénieurs, des experts en technologie numérique, des spécialistes des ventes, des spécialistes fonctionnels, ainsi que des techniciens en usine et en clientèle. Nous sommes fiers d'être une équipe mondiale qui continue à relever les défis d'une entreprise performante et en constante évolution. Ensemble, nous créons de nouvelles idées et possibilités en collaborant au-delà des fuseaux horaires, des zones géographiques et des cultures pour mieux servir nos clients. Imaginez les possibilités
Otis Elevator Company is searching for a highly motivated Client Relationship Manager responsible for account management for all customers within the assigned geography.
Essential Responsibilities
- Build, and maintain customer relationships, achieve or exceed sales objectives, and serve as technical sales consultant to customers in the assigned territory
- Responsible for improving customer satisfaction
- Retain and renew current maintenance agreements
- Improve the top line sales and profitability of assigned territory
- Manage and nurture account relationships to drive renewals and identify repair opportunity
- Assist with customer concern resolution along with Operations, including Service PM and Supervisor
- Partner with branch repair sales and business development sales team to repair and business development opportunities.
- Actively communicate competitive feedback and market dynamics internally to help further improve solution set and refine message
- Use Otis’ sales tools to effectively track opportunities, pipeline, and forecast sales results
Education / Certifications
- Post-secondary education required
Basic Qualifications
- Ability to work in a highly team-oriented and dynamic environment
- Need to be self-motivated and able to manage many simultaneous p
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