Supervisor - Client Relationship Management

2 weeks ago


Montréal, Canada Medina Quality Full time

MQ is an evolving company committed to improving the health and well-being of food consumers. We are dedicated to fostering proactive and valuable partnerships with our clients to create positive food experiences that are responsible, safe and memorable. To accomplish this, we have a strong diverse team of people to bring our clients an effective, user-friendly and efficient quality and food safety assurance programme. Since 1980, our business has grown to involve dozens of legacy-class international airline carriers, railway operators, regulatory organizations and world-class food providers, striving together to drive the industry to a higher standard. This is not an easy feat, but every day, we work hard to solve hard problems, educate stakeholders and make each other laugh.

The core of our business activity is managing the Quality & Safety Alliance for Inflight Services (“**QSAI**”) Programme, an internationally-recognized inflight catering audit programme, developed by MQ in collaboration with major Airline & Railways partners. The current QSAI membership includes Air Canada, Air France, Delta Airlines, WestJet, All Nippon Airways, KLM Royal Dutch Airlines, Virgin Atlantic Airways and more.

Through your experience at MQ, you will become an expert in the field, at the forefront of transforming the industry in the hopes for us all to care for people more.

The person in this position will be:

- Primarily responsible for ensuring the fulfillment of Medina Quality’s commitments towards and satisfying the needs of its clients;
- Expected to make a substantial contribution to the development, implementation and enhancement of internal systems, Medina Quality Food Safety & Quality Assurance Programmes and other business operations.
- Expected to contribute to the sales, marketing and engagement for services of new and existing clients;

**REQUIREMENTS**:

- Education & Experience_
- A minimum educational background with a University Bachelor Degree in the fields of **food sciences, microbiology, nutrition, dietetics or other related field.**:

- Two (2) years of relevant work experience with client relations/management, marketing, and business & administrative functions.
- A University Master’s Degree in the fields of business administration, management, marketing or other related field a significant asset.
- Abilities & Skills_
- Excellent interpersonal and cooperative skills, and ability to work effectively in a team environment.
- Excellent analytical skills including a proven ability to integrate complex information, analyze data, and create reports. Experience with SQL a significant asset.
- Able to prioritize tasks and meet strict deadlines.
- Excellent written, oral and presentation skills in English; written and oral skills in French are an asset
- Attention to detail and ability to accurately create documents, correspondence and presentations, and fulfill all other responsibilities.
- Overall professional, positive, enthusiastic, open-minded, pro-active, innovative, solution and goal-oriented, disciplined, respectful, morally responsible, supportive and caring approach towards their work, Medina Quality, its clients, Mission and team members.
- Available, able and prepared to travel anywhere in the world

RESPONSIBILITIES:
This position reports to the Manager - Client Relationship Management and must have an excellent understanding of the company’s mission and the direction and objectives set by the Chief Operating Officer. Using this information, the person will support and accomplish the company mission and meet the relevant set objectives:

- Manage the overall operations of the company's programmes and ensure Inflight Catering Facilities are audited per established principles of risk and client requirements.
- Performance data analysis.
- Assist with client presentations.
- Initiate investigations from any Foreign Bodies, Food Poisoning Allegations, immediately following the receipt of complaints, according to the applicable process map respectively.
- Prepare monthly client snapshots.
- Manage and maintain the Delta Airlines Flash Audit tracker and follow up with the pertinent people on late submissions.

Company Benefits:

- The position requires working in-person at the head office location but MQ has a work from home policy which allows Employees some flexibility to work remotely.
- Friendly work environment with organized company activities.

*

MQ is an equal opportunity employer and has a strong belief in diversity, acceptance, and collaboration.

**Job Types**: Full-time, Permanent

Pay: $45,000.00-$50,000.00 per year

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Work Location: In person



  • Montréal, Canada Medina Quality Full time

    MQ is an evolving company committed to improving the health and well-being of food consumers. We are dedicated to fostering proactive and valuable partnerships with our clients to create positive food experiences that are responsible, safe and memorable. To accomplish this, we have a strong diverse team of people to bring our clients an effective,...


  • Montréal, Canada Medina Quality Full time

    MQ is an evolving company committed to improving the health and well-being of food consumers. We are dedicated to fostering proactive and valuable partnerships with our clients to create positive food experiences that are responsible, safe and memorable. To accomplish this, we have a strong diverse team of people to bring our clients an effective,...


  • Montréal, Canada CUSTOMER EXPERIENCEEXPRIÉNCE CLIENT Full time

    Req Id: 407787 At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world. If you’re ready to bring game-changing ideas to life and join a community that values professional growth and employee wellness, we want you on...


  • Montréal, Canada DLVRD Logistics Full time

    Skills/Knowledge: - At least 1 year experience in transport and logistics. - At least 1 year experience as a Buyer/ Analyst. - The ability to speak and write fluently in both French and English. - Must possess strong communication (verbal and written) as well as interpersonal skills. - Must demonstrate strong problem-solving abilities in a fast-paced...


  • Montréal, Canada HSBC Full time

    Opening up a world of opportunity. We're a financial services organization serving more than 40 million customers across the globe through our Wealth & Personal Banking, Commercial Banking and Global Banking & Markets businesses. We’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of new opportunities for our...


  • Montréal, Canada Sun Life Full time

    You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...


  • Montréal, Canada Royal Bank of Canada Full time

    **Job Summary** **What is the opportunity?** **What will you do?** - Acquire, grow and deepen client relationships through delivery of value-added, tailored financial advice to meet their needs - Proactively contact clients, gather insights through client discovery, understand their needs and changing circumstances and ongoing satisfaction with all of...


  • Montréal, Canada FlexPay Full time

    **Who We Are** FlexPay is the first to market and global leader in failed payment recovery. Our outstanding success is built upon a solid foundation of exceptional culture, adherence to our values, and an innovative AI-driven approach to solving this trillion-dollar problem. Our leading Payment Authorization Management solution helps subscription businesses...


  • Montréal, Canada ClearEstate Full time

    Are you looking for an opportunity to join an innovative and fast-growing tech start-up? Look no further! We are currently looking for ambitious individuals who want to make an impact and help shape the future of this industry-disrupting organization. Come join our team and take part in our mission to make estate settlement easy and accessible for families...


  • Montréal, Canada Nuovo Photography Full time

    Nuovo Artistic Studios is a semi-nude artistic photography company born from the will to push the boundaries of traditional creative ventures, embracing diversity over uniformity. Leveraging its marketing, design, operation, and technological expertise, Nuovo is the force behind a never-before-seen approach to celebrating the power of individual beauty...


  • Montréal, Canada Nuovo Photography Full time

    Nuovo Artistic Studios is a semi-nude artistic photography company born from the will to push the boundaries of traditional creative ventures, embracing diversity over uniformity. Leveraging its marketing, design, operation, and technological expertise, Nuovo is the force behind a never-before-seen approach to celebrating the power of individual beauty...


  • Montréal, Canada Xerox Full time

    **City**:Montréal **State/Province**:Quebec **Country**:Canada **Department**:Sales **Date**:Tuesday, January 24, 2023 **Working time**:Full-time **Ref#**:20021740 **Job Level**:Individual Contributor **Job Type**:Experienced **Job Field**:Sales **Seniority Level**:Mid-Senior Level **Description & Requirements**: **About Xerox Holdings...


  • Montréal, Canada AGF Management Limited Full time

    About AGF: Founded in 1957, AGF Management Limited is an independent and globally diverse asset management firm. AGF brings a disciplined approach to delivering excellence in investment management through its fundamental, quantitative, private capital, and high-net-worth businesses. Our suite of diverse investment solutions extends globally to a wide range...


  • Montréal, Canada Groupe Access Inc Full time

    Whether you’re looking for a career change in IT, you’re a business requiring IT support or IT staffing, let _Groupe Access _be your next step to success. As one of the leading Cyber Security and information technology (IT) services firms in Canada, we have an assortment of services to offer our varied clientele, large or small. This also means we are...


  • Montréal, Canada Groupe Access Inc Full time

    Whether you’re looking for a career change in IT, you’re a business requiring IT support or IT staffing, let _Groupe Access _be your next step to success. As one of the leading Cyber Security and information technology (IT) services firms in Canada, we have an assortment of services to offer our varied clientele, large or small. This also means we are...


  • Montréal, Canada ClearEstate Full time

    Are you looking for an opportunity to join an innovative and fast-growing tech start-up? Look no further! We are currently looking for ambitious individuals who want to make an impact and help shape the future of this industry-disrupting organization. Come join our team and take part in our mission to make estate settlement easy and accessible for families...


  • Montréal, Canada WSP Full time

    **WSP **is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments. We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation...

  • Rental Supervisor

    1 week ago


    Montréal, Canada Jobsite Industrial Rental Services Full time

    With our continued expansion, Jobsite Industrial Rental Services, a Division of Toromont Industries LTD, has an opening for a Rental Supervisor working out of our Montreal, QC location. As with all of our Jobsite locations, the new branch will be goal orientated and customer driven, relying on our team environment for success. Our Rental Supervisors work at...

  • Department Supervisor

    4 weeks ago


    Montréal, Canada The Home Depot Canada Full time

    Under the management of Department Supervisors, our Associates can flourish and reach their peak. They provide leadership by coaching, training, motivating and inspiring associates to perform at their best and encouraging their personal and professional development and growth. Department Supervisors work with Store Management, Operations teams and external...


  • Montréal, Canada Home Depot of Canada Inc. Full time

    Under the management of Front End Supervisors, our Associates can flourish and reach their peak. They provide leadership by coaching, training, motivating and inspiring associates to perform at their best and encouraging their personal and professional development and growth. Front End Supervisors set objectives to delight our customers and grow long-term...