Supervisor - Client Relationship Management
2 weeks ago
MQ is an evolving company committed to improving the health and well-being of food consumers. We are dedicated to fostering proactive and valuable partnerships with our clients to create positive food experiences that are responsible, safe and memorable. To accomplish this, we have a strong diverse team of people to bring our clients an effective, user-friendly and efficient quality and food safety assurance programme. Since 1980, our business has grown to involve dozens of legacy-class international airline carriers, railway operators, regulatory organizations and world-class food providers, striving together to drive the industry to a higher standard. This is not an easy feat, but every day, we work hard to solve hard problems, educate stakeholders and make each other laugh.
The core of our business activity is managing the Quality & Safety Alliance for Inflight Services (“**QSAI**”) Programme, an internationally-recognized inflight catering audit programme, developed by MQ in collaboration with major Airline & Railways partners. The current QSAI membership includes Air Canada, Air France, Delta Airlines, WestJet, All Nippon Airways, KLM Royal Dutch Airlines, Virgin Atlantic Airways and more.
Through your experience at MQ, you will become an expert in the field, at the forefront of transforming the industry in the hopes for us all to care for people more.
The person in this position will be:
- Primarily responsible for ensuring the fulfillment of Medina Quality’s commitments towards and satisfying the needs of its clients;
- Expected to make a substantial contribution to the development, implementation and enhancement of internal systems, Medina Quality Food Safety & Quality Assurance Programmes and other business operations.
- Expected to contribute to the sales, marketing and engagement for services of new and existing clients;
**REQUIREMENTS**:
- Education & Experience_
- A minimum educational background with a University Bachelor Degree in the fields of **food sciences, microbiology, nutrition or other related field.**:
- Two (2) to Four (4) years of relevant work experience with client relations/management, marketing, and business & administrative functions.
- A University Master’s Degree in the fields of business administration, management, marketing or other related field a significant asset.
- Abilities & Skills_
- Excellent interpersonal and cooperative skills, and ability to work effectively in a team environment.
- Strong organizational and project management skills. Experience with MS Project or other project management software a significant asset.
- Excellent analytical skills including a proven ability to integrate complex information, analyze data, and create reports. Experience with SQL a significant asset.
- Able to manage a heavy workload to meet strict deadlines and to work flexible or long hours.
- Excellent written, oral and presentation skills in English; written and oral skills in French, Spanish, Chinese, and/or another language are an asset
- Attention to detail and ability to accurately create documents, correspondence and presentations, and fulfill all other responsibilities.
- Overall professional, positive, enthusiastic, open-minded, pro-active, innovative, solution and goal-oriented, disciplined, respectful, morally responsible, supportive and caring approach towards their work, Medina Quality, its clients, Mission and team members.
- Available, able and prepared to travel anywhere in the world for periods varying in length.
RESPONSIBILITIES:
This position is responsible for the management of MQ clients and reports to the Manager - Client Relationship Management. As the responsible for MQ clients, this person must have an excellent understanding of the company’s mission and the direction and objectives set by the Chief Operating Officer. Using this information, the person will support and accomplish the company mission and meet the relevant set objectives:
- Manage the overall operations of the company's programmes and ensure Inflight Catering Facilities are audited per established principles of risk and client requirements.
- Analysis of client performance.
- Assist with client presentations.
- Initiate investigations from any Foreign Bodies, Food Poisoning Allegations, immediately following the receipt of complaints, according to the applicable process map respectively.
- Prepare monthly client snapshots.
- Manage and maintain the Delta Airlines Flash Audit tracker and follow up with the pertinent people on late submissions.
- Communicate efficiently and effectively with client(s) for all inquiries related to Client Quality Assurance Programmes (i.e. Quality & Safety for Inflight Services and Food Supplier Quality Management, Supplier QA, etc. when applicable) and to identify any problems encountered during an Audit.
- The position will report directly to the Manager - Client Relationship Management and Director of Operations (as applicable).
MQ is an e
-
Client Relationship Manager
6 days ago
Montréal, Canada Otis Full timeDate Posted: 2024-02-22 Country: Canada **Location**: LOC13039 1535 Gladstone Street,Montreal,Quebec,H4E 1C5,Canada Otis Elevator Company est à la recherche d'une personne très motivée pour combler un poste de direction des relations avec la clientèle. Cette personne sera responsable de la gestion des comptes pour tous les clients dans la zone...
-
Supervisor - Client Relationship Management
2 months ago
Montréal, Canada Medina Quality Full timeMQ is an evolving company committed to improving the health and well-being of food consumers. We are dedicated to fostering proactive and valuable partnerships with our clients to create positive food experiences that are responsible, safe and memorable. To accomplish this, we have a strong diverse team of people to bring our clients an effective,...
-
Client Relationship Manager
1 week ago
Montréal, Canada Manulife Full time**_We are a _**_leading financial services provider committed to making decisions easier and lives better for our customers and _**_colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. _**_To help us stand out, we help you step up, because when colleagues are healthy,...
-
Client Relationship Manager
4 weeks ago
Montréal, Canada ILCO TRANSIT Full timeILCO TRANSIT is a transportation and logistics company. We pride ourselves in delivering elite, excellent customer service while creating seamless transportation solutions for our clients. We are seeking a dynamic and personable Client Relationship Manager to join our logistics and transportation team. This role involves a combination of sales, customer...
-
Client Relationship Management
2 weeks ago
Montréal, Canada Marsh & McLennan Companies Full time**Client Relationship Management - Analyst** Client Service Representative Commercial Programs and Affinity Center of Excellence We are currently recruiting for dynamic, motivated, customer service oriented colleagues with experience in the insurance industry to join our growing Commercial Programs and Affinity COE team. You will be the first point of...
-
Montréal, Canada ADP Full time**ADP is hiring a Client Success Relationship Manager** - Are you looking to grow your career in an agile, dynamicenvironment with plenty of opportunities to progress? - Do you want to continuously learn through ongoing training, development, and mentorship opportunities? - Are you looking to be yourself in a culture that values equity, inclusion, and...
-
Bilingual Client Success Relationship Manager
2 months ago
Montréal, Canada ADP Full timeThe Client Success Relationship Manager serves as an advocate of ADP's Global HCM Solution and Service capabilities, while driving ADP's message as a world leader in the HCM industry into the client base. The role supports ADP Canada's Comprehensive Services - Majors level clients. Key areas of focus include the development / ongoing management of strong,...
-
Montréal, Canada ADP Full timeThe Client Success Relationship Manager serves as an advocate of ADP's Global HCM Solution and Service capabilities, while driving ADP's message as a world leader in the HCM industry into the client base. The role supports ADP Canada's Comprehensive Services - Majors level clients. Key areas of focus include the development / ongoing management of strong,...
-
Bilingual Client Relationship Manager
1 week ago
Montréal, Canada Securian Canada Full timeAbout Securian Canada Who we are - and who we’re here for We’re here for all Canadians and their families - however they define family. Our practical, life-ready insurance and protection solutions are designed to help provide financial security, so that Canadians can spend more time making every moment count. For more than 65 years, we’ve been...
-
Bilingual Client Relationship Manager
1 week ago
Montréal, Canada Canadian Premier Full timeAbout Canadian Premier At Canadian Premier, everything we do is driven by our genuine desire to build connections with our customers - listening, reflecting, responding - and being there for them during the most trying times of their lives. To be the best at what we do, we look for compassionate, creative people who work efficiently, aren't afraid to make...
-
Auditor - Client Relationship Management
2 weeks ago
Montréal, Canada Medina Quality Full timeMQ is an evolving company committed to improving the health and well-being of food consumers. We are dedicated to fostering proactive and valuable partnerships with our clients to create positive food experiences that are responsible, safe and memorable. To accomplish this, we have a strong diverse team of people to bring our clients an effective,...
-
Client Relationship Specialist
1 week ago
Montréal, Canada Royal Bank of Canada Full time**Job Summary** **What is the opportunity?** As a Client Relationship Specialist, you will be a key contact for account management including post sales activities, complex contractual and plan design inquiries, and installation. You will identify cross-selling opportunities by providing superior service in assisting producers and group plan administrators...
-
Client Relationship Manager Ii
4 weeks ago
Montréal, Canada BGIS Full time**Who We Are** **SUMMARY** **KEY DUTIES & RESPONSIBILITIES** **Client Relationship** - Foster new and existing client relationships at an executive level with identified business units relating to the workplace. - Consult and meet with clients to determine needs, preferences, budget and timeline, specific purpose of the space and/or project and other...
-
Montréal, Canada Scotiabank Full timeRequisition ID: 199633 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: The Client Relationship Manager (CRM) contributes to the overall success of the Commercial Bank in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s...
-
Client Relationship Management
3 weeks ago
Montréal, Canada Marsh McLennan Companies Full timeDescription: Marsh Canada is seeking candidates for the following position: Client Relationship Management - Senior Specialist What can you expect? We are seeking an experienced Account Manager to join our team. The Account Manager will be responsible for maintaining and expanding low-risk accounts from a small book of business, as well as...
-
Client Relationship Management
3 weeks ago
Montréal, Canada Marsh McLennan Companies Full timeDescription: Marsh Canada is seeking candidates for the following position: Client Relationship Management - Senior Specialist What can you expect? We are seeking an experienced Account Manager to join our team. The Account Manager will be responsible for maintaining and expanding low-risk accounts from a small book of business, as well as...
-
Manager - Client Relationship Management
2 weeks ago
Montréal, Canada Medina Quality Full timeMQ is an evolving company committed to improving the health and well-being of food consumers. We are dedicated to fostering proactive and valuable partnerships with our clients to create positive food experiences that are responsible, safe and memorable. To accomplish this, we have a strong diverse team of people to bring our clients an effective,...
-
Client Relationship Manager, Commercial Banking
2 weeks ago
Montréal, Canada Scotiabank Full timeRequisition ID: 175771 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: The Client Relationship Manager (CRM) contributes to the overall success of the Commercial Bank in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s...
-
Client Relationship Management
4 weeks ago
Montréal, Canada Marsh McLennan Companies Full timeDescription: Marsh is seeking candidates for the following position based in the Montreal office: Client Relationship Management - Senior Analyst Essential Responsibilities: Ensure the best quality of service to a portfolio of clients Execute the administration and paper for new accounts, renewals and amendments Work with and learn from...
-
Client Relationship Management
3 weeks ago
Montréal, Canada Marsh McLennan Companies Full timeDescription: Marsh is seeking candidates for the following position based in the Montreal office: Client Relationship Management - Senior Analyst Essential Responsibilities: Ensure the best quality of service to a portfolio of clients Execute the administration and paper for new accounts, renewals and amendments Work with and learn from...
