Bilingual Client Relationship Manager

7 days ago

Montréal, Canada Canadian Premier Full time

About Canadian Premier

At Canadian Premier, everything we do is driven by our genuine desire to build connections with our customers - listening, reflecting, responding - and being there for them during the most trying times of their lives. To be the best at what we do, we look for compassionate, creative people who work efficiently, aren't afraid to make decisions, and are driven to understand how their role fits into our vision; to be the innovative insurer trusted by families to provide financial protection through partners who care.

For more than 60 years, Canadian Premier has been committed to providing financial security to Canadians and their families in the face of uncertainties, insuring over two million customers coast-to-coast. Every day at Canadian Premier means a day spent helping Canadians and their families build secure tomorrows.

Headquartered in Toronto, Ontario, with an office in Burnaby, British Columbia, we are a wholly owned and independently operated subsidiary of Securian Financial, a Fortune 500 company*.

Who we need

What's in it for you

Immediate and ongoing career growth. This is an opportunity to move from a Service Representative or Account Executive position into a Client Relationship Manager role. You will be supported by your manager and given the chance to leverage your knowledge and grow your insights to succeed in this role. As we continue to grow, so will your career opportunities, including the chance to increase your business portfolio, move up to the Director level or into another area of the business.

What you will do

Spearhead client communications. You will create and deliver business plans for key clients and large implementations. You will deliver presentations and promotions on new products and services promotions to boost sales growth and grow the sponsor’s understanding of our offerings.
Grow and share knowledge. You will stay up to date on our offerings, and work collaboratively with internal partners on pricing, renewals, plan changes, and administration. You will educate clients on administrative and legislative processes and requirements, such as federal and provincial legislative changes and evolving technological enhancements. You will ensure your clients are aware of changes and updates to compliance regulations.
Support service representatives. You will mentor service representatives, guide their work, and leverage their skills for client-facing deliverables.

What you bring

The education and experience. You have your Quebec Group Insurance Plans Advisor license and extensive client-facing experience in the group insurance industry. Affinity and Association experience is a bonus. You can draw on your insights and industry expertise to make sound decisions that balance business and customer needs.
The interpersonal skills. You are fluent in French and English. You have excellent oral, written, and presentation skills, with the ability to negotiate and influence decision-makers. You are customer-focused and can build and nurture long-standing relationships with clients, intermediaries and peers. You thrive in an independent role and as a contributing team member.
The project management. You are a self-starter with the ability to manage work with limited direction and you can plan and deliver projects. You have exceptional problem-solving capabilities, thinking creatively and analytically to satisfy client demands and propose solutions.
The technical skills. You are highly proficient with MS Office, and you are comfortable learning and working with new technologies.
The flexibility. You have a valid driver’s license, and you are willing and able to travel to client-facing meetings on an as-needed basis.

Why join us

When you're a Canadian Premier employee, you're part of a hard-working, high-performing, bright-thinking, make-things-happen family. One that sees your potential on day one, challenging you to grow your unique strengths as you create a career filled with opportunity, collaboration and meaning. For our newest team members to our most tenured, we're committed to being an employer that supports the person you want to be, at work and outside of it. We're growing - and we want you to grow with us.

At Canadian Premier we know there's nothing more important than treating each other with respect, compassion, understanding, and dignity. Even though our family has grown over the years, we still maintain the entrepreneurial spirit that got us started. Watch this video to learn more about our core values and our Canadian Premier family.

Be part of a fast-paced company that offers you exciting opportunities to advance your career while you contribute to helping Canadians build secure tomorrows.

Many of the individuals who lead our team have an impressive tenure with us, and every single one of them will tell you, it's about the people—the people we serve and the people we work with. We're a small organization with flexibility, openness, an

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