Computer Technician

4 months ago

Montréal, Canada LCI Education Full time

LCI Education is a diverse learning community of 12 select higher education institutions with 23 campuses on 5 continents, and 2,000 colleagues involved in educating over 20,000 learners worldwide each year. LCI Education also provides solutions to workforce challenges with adaptive digital learning options and much more.
LCI Education harmonizes its programs from one country to the next, promoting greater flexibility and life-ready learning experiences, better control over the quality of its services, and deeper respect for the various cultures with which it works. LCI Education has been named one of Canada’s Best Managed Companies.
Reporting to the Director of Information Technology, the IT Technician will perform a variety of user support and Active Directory account administration tasks. This is an on-site position at Lasalle College.

**Location**: In person - LaSalle College - 2000 Sainte-Catherine W, Montreal, QC H3H 2T2.
**Hours**: Monday to Friday (7:30am to 8pm) - Rotating schedule with the IT team.

RESPONSIBILITIES
- Process requests from our centralized ticketing system Octopus;
- Configure, install and support software, computers, printers and other computer equipment;
- Ensure the proper functioning of the computer equipment and see to the maintenance and repair of the latter;
- Ensure the proper functioning of office software, including Office 365, assist users and ensure optimal adherence to LCI Education's standard collaboration tools;
- Administer user accounts.

REQUIRED QUALIFICATIONS
- College diploma (or attestation of college studies) in computer science;
- 2 to 3 years experience in technical support;
- Knowledge of Windows 10 and MAC operating systems;
- Experience in managing Office 365;
- Knowledge of networking and telephony technologies;
- Excellent verbal and written communication skills in French and English. Spanish is an asset.

This role involves interaction with internal and external clients and partners nationally and globally. Professional competency in the English language is therefore a requirement of this role.

PERSONAL AND PROFESSIONAL SKILLS
- Availability to work days and evenings;
- Knowledge of the Octopus ticketing system (an asset) or experience working with an equivalent tool;
- ITIL V3 certification (an asset).
- Excellent customer service;
- Ability to communicate verbally or in writing with users;
- Ability to explain technical issues to users with little technology expertise;
- Patience and courtesy;
- Energetic and motivated to succeed;
- Ability to manage priorities;
- Willingness to work flexible hours when required;
- Desire to learn and stay current with computer technologies.

**BENEFITS**:

- International company established for over 60 years;
- Constantly growing network;
- Permanent, full-time position;
- Competitive salary;
- One day per week of teleworking possible;
- Continuous training program;
- On-site daycare;
- Group insurance, including EAP and telemedicine;
- Retirement savings plan;
- Health and wellness program (including yoga and cooking classes);
- Transport allowance;
- Company located in downtown Montreal, ideal for public transportation.

LCI Education is an equal opportunity employer and members of the following target groups are encouraged to apply: women, person with disabilities, Aboriginal people, visible minorities and ethnic minorities. If you are an applicant/person with a disability, you can receive assistance with the screening and selection process upon request.

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