
Computer Technician
3 weeks ago
**Technician should have good communication and troubleshooting skills, customer oriented, updated knowledge on current technology.**
**Nice to have following knowledge**:
- Hardware breakfix
- Service now ticketing system
- Asset inventory knowledge
- Using remote tool like Bomgar
- Knowledge on ITIL, SLA
- Imaging and re-imaging knowledge
- MacBook support
- MDM on IOS
**Role & Responsibility**:
- The Technician is the first point of contact for an End User; because of this it is vital that the technician set the appropriate expectations to provide great interactions. The Technicians role includes (but is not limited to)
- Be available for Walk-In Support during operation hours of the TechLounge
- Dress and act in a professional courteous manner
- Empathize with an End User
- Provide fast effective technical support, in a positive manner
- Follow direction from Local Operations Manager
- Work on Assigned Tickets (incidents and Tasks) in a timely manner
- If no specific Assigned Tickets must self-regulate and work on tickets in queue(s).
- Open Service tickets (if required), follow up on tickets that are not closed by TechLounge
- Track each interaction in an internal database
- Be comfortable talking about all the technologies and services supported
- Be able to perform a warm handoff between the end user to additional support teams as necessary
- Maintain training materials, loaner devices, training devices. Which includes (but not limited to) tracking, re-formatting HDD’s, cleaning, charging, setting up for user and/or trainers
- Maintain training materials inventory,
- Provide on the spot, fast effective technical assistance, in a positive manner
- Answer “how to” questions
- “ Open and close” facility
- Provide “tours” of the facility
- Set up equipment for training sessions, as needed
- Promote (reference) TechLounge Central and TL training sessions
- Creating shipping labels/preparing boxes to be sent to users
- Expected to open the return boxes received from Users
- Expected to maintain Deskside Support Room a mess free including arranging of peripherals/laptops in an appropriate manner.
**Le technicien doit avoir de bonnes compétences en communication et en dépannage, orienté client, des connaissances mises à jour sur la technologie actuelle.**
**Agréable d'avoir les connaissances suivantes**:
- Cassage matériel
- Service maintenant système de billetterie
- Connaissance de l'inventaire des biens
- Utilisation d'un outil distant comme Bomgar
- Connaissances sur ITIL, SLA
- Connaissances en imagerie et en réins imagerie
- Prise en charge du MacBook
- MDM sur l'IOS
**Rôle et responsabilité**:
- Le technicien est le premier point de contact pour un utilisateur final ; pour cette raison, il est essentiel que le technicien définisse les attentes appropriées pour fournir d'excellentes interactions. Le rôle de techniciens comprend (sans toutefois s'y limiter)
- Être disponible pour le support sans rendez-vous pendant les heures d'ouverture du TechLounge
- Habillez-vous et agissez d'une manière professionnelle courtoise
- Faites preuve d'empathie avec un utilisateur final
- Fournir un support technique rapide et efficace, de manière positive
- Suivez les directives du gestionnaire des opérations locales
- Travailler sur les tickets attribués (incidents et tâches) en temps opportun
- Si aucun billet assigné spécifique ne doit s'autoréguler et travailler sur les tickets dans les files d'attente.
- Billets open service (si nécessaire), suivi des billets qui ne sont pas fermés par TechLounge
- Suivre chaque interaction dans une base de données interne
- Soyez à l'aise de parler de toutes les technologies et services pris en charge
- Être en mesure d'effectuer un transfert chaleureux entre l'utilisateur final et des équipes de support supplémentaires si nécessaire
- Entretenir le matériel de formation, les appareils de prêt, les appareils de formation. Ce qui inclut (mais sans s'y limiter) le suivi, le re-formatage des disques durs, le nettoyage, la charge, la configuration pour les utilisateurs et / ou les entraîneurs
- Tenir à jour l'inventaire du matériel de formation ;
- Fournir sur place, une assistance technique rapide et efficace, de manière positive
- Répondre aux questions « comment faire »
- Installation « ouverte et fermée »
- Offrir des « visites guidées » de l'installation
- Configurer l'équipement pour les séances de formation, au besoin
- Promouvoir (référence) Les séances de formation TechLounge Central et TL
- Création d'étiquettes d'expédition/préparation de boîtes à envoyer aux utilisateurs
- On s'attend à ce qu'elles ouvrent les boîtes de retour reçues des utilisateurs
- On s'attend à ce que la salle de soutien de bureau soit exempte de désordre, y compris l'organisation des périphériques / ordinateurs portables d'une manière appropriée.
**Job Types**: Full-time, Permanent, Fixed term contract
**Benefit
-
Computer Technician
3 weeks ago
Montréal, Canada LCI Education Full timeToday, the LCI Education network is present on five continents, with 23 higher education campuses and some 3,000 employees who train more than 17,000 students around the world each year. From country to country, LCI Education favours the harmonisation of its programmes, which allows for greater flexibility, better control over the quality of its services and...
-
Computer Technician
2 weeks ago
Montréal, Canada LCI Education Full timeLCI Education is a diverse learning community of 12 select higher education institutions with 23 campuses on 5 continents, and 2,000 colleagues involved in educating over 20,000 learners worldwide each year. LCI Education also provides solutions to workforce challenges with adaptive digital learning options and much more. LCI Education harmonizes its...
-
Computer Technician
4 weeks ago
Montréal, Canada Shriners Children's Full timeCompany Overview: Shriners Hospitals for Children - Canada provides ultra-specialized short-term orthopedic care to children in Quebec, other Canadian provinces, the United States and around the world. Affiliated with the Réseau universitaire intégré de santé et service sociaux McGill (RUISSS), the hospital promotes excellence and innovation in care,...
-
Computer Repair Technician
3 weeks ago
Montréal, Canada Tekwissenllc Full timeBuild PCs and Servers in the Lab - Unpacks appropriate CPU (Central Processing Unit), hardware and software and then installs each at default or to custom specifications. - Tests configured systems for appropriate functioning and troubleshoots for any errors found. - Completes all required documentation of installation including a quality assurance sheet to...
-
Computer Technician/ Desktop Technician
3 weeks ago
Montréal, Canada Tekgroup Full timeInstalling Servers and Workstations on the client sites - Unpacks appropriate CPU (Central Processing Unit), hardware and software and then installs each at default or to custom specifications. - Tests configured systems for appropriate functioning and troubleshoots for any errors found. - Completes all required documentation of installation including a...
-
Hardware Technician
4 weeks ago
Montréal, Canada CAE Inc. Full time**Role and Responsibilities** If you are looking for a challenging job, have exceptional customer service skills and want to be an added value to the company, this position is for you! **The role that we are proposing**: - Provide technical computer and network support during the various integration phases. - Identify and eliminate computer problems...
-
Computer Repair Tchnician/ Desktop Technician
3 weeks ago
Montréal, Canada TekWisen Software Pvt. Ltd Full timeBuild PCs and Servers in the Lab - Unpacks appropriate CPU (Central Processing Unit), hardware and software and then installs each at default or to custom specifications. - Tests configured systems for appropriate functioning and troubleshoots for any errors found. - Completes all required documentation of installation including a quality assurance sheet to...
-
Technician, Computer Support Level 1
2 weeks ago
Montréal, Canada UAP Inc. Full timeCompany Description **Why did the PowerPoint cross the road? To get to the other slide.** Join an Information technology team that doesn’t take itself too seriously, that has a can-do attitude and a variety of expertise. At UAP, we believe we don’t just deliver car and heavy vehicle parts all around the country; we also help keep Canadians moving...
-
Computer Technician
4 weeks ago
Montréal, Canada TEK Group Full timeMaintains, analyzes, troubleshoots and repairs computer systems, hardware and peripherals - Documents, maintains, upgrades or replaces hardware and software systems - Identifies, analyzes and repairs product failures, orders and replaces parts as needed Performs a variety of complicated tasks - On-site software support - Repair of high-end printers and...
-
Computer Network Technician
4 weeks ago
Montréal, Canada Auberge Godefroy Full timeEducation: College/CEGEP - Experience: 3 years to less than 5 years - or equivalent experience **Tasks**: - Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks and computer workstations and peripheral equipment - Evaluate and install computer hardware, networking software and operating...
-
Computer Network Technician
3 weeks ago
Montréal, Canada Kaloom inc Full timeWork Term: Permanent - Work Language: English - Hours: 35 to 40 hours per week - Education: College/CEGEP - Experience: 3 years to less than 5 years **Work setting**: - Computer hardware or software retailer/wholesaler **Tasks**: - Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks and...
-
Computer Network Technician
2 weeks ago
Montréal, Canada MANEL INC. Full timeDurée de l'emploi: Temporaire - Langue de travail: Français - Heures de travail: 40 hours per week - Education: - Expérience: **Education**: - College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - or equivalent experience **Tasks**: - Maintain, troubleshoot and administer the use of local area networks...
-
Computer Network Technician
3 weeks ago
Montréal, Canada Auberge Godefroy Full timeor equivalent experience **Tasks**: - Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks and computer workstations and peripheral equipment - Evaluate and install computer hardware, networking software and operating system software - Provide problem-solving services to network users -...
-
Smartphone and Computer Technician
4 weeks ago
Montréal, Canada uBreakiFix Full timeSince its inception in 2009, uBreakiFix has grown to more than 660 stores in markets across the United States and Canada. But the best part is that looking for new members to join our team! Are you looking for a dynamic career plan and a company that promotes the interior? Are you a tech-savvy person? Do you like working with smartphones and computers? Well...
-
Technician, Computer Field Service
3 weeks ago
Montréal, Canada Helios Retail Consulting Limited Full time**Work setting**: - On-site customer service - Various locations **Tasks**: - Install, maintain and repair electronic equipment - Complete work orders, test and maintenance reports **Certificates, licences, memberships, and courses**: - A+ Certification **Type of service and repair**: - Computers and peripherals **Computer and technology...
-
Technician, Computer Field Service
3 weeks ago
Montréal, Canada Helios Retail Consulting Limited Full time**Credentials (certificates, licences, memberships, courses, etc.)**: - A+ Certification **Business Equipment and Computer Applications**: - Networks - MS Office - Wireless router - Wireless networks **Type of Service and Repair**: - Computers and peripherals **Specific Skills**: - Install, maintain and repair electronic equipment - Complete work...
-
Manufacturing Technician
3 weeks ago
Montréal, Canada Link2 Manufacturing Full timeWe are looking for a highly capable manufacturing technician to join our business's production division. You will be assembling product components, documenting production information, and performing routine maintenance on equipment and machinery. To ensure success as a manufacturing technician, you should possess extensive knowledge of product assembly and...
-
Field Unit Technician
3 weeks ago
Montréal, Canada Terragon Environmental Technologies Inc. Full timeThe field service technician performs different types of support at the customer’s location, such as troubleshooting, setup, and installation of systems and equipment. Technicians must be able to work face to face with customers on a regular basis, providing training and product support. There is physical labor involved in being a field technician, as well...
-
IT Technician
4 weeks ago
Montréal, Canada CMC Électronique Full timeCMC Electronics is a company recognized worldwide for its innovative spirit and excellence in the design and manufacture of advanced avionics solutions for the civil and military aviation markets. This is a unique opportunity to be part of the CMC Electronics family. Put your knowledge and expertise to good use with an experienced and motivated team...
-
IT Configuration Technician
4 weeks ago
Montréal, Canada Progression3 Full timeOn behalf of our client in Montreal, Progression3 is in search of an IT Configuration Technician for a full-time contract-to-permanent role. **Responsibilities**: - Unpacks appropriate CPU (Central Processing Unit), hardware and software and then installs each at default or to custom specifications. - Tests configured systems for appropriate functioning...