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Service Coordinator

5 months ago

Delta, Canada Ocean Trailer Full time

Our Delta branch is looking for an experienced, highly detailed individual to join our dynamic service team in the role of Service Coordinator. In this position, you will be supporting our service team by processing vendor invoices, issuing purchase orders and work orders, running month-end open work order reports as well as assisting the service manager as needed.

**DUTIES**
- Help to schedule shop appointments, communicate and work with both the sales and rental personnel to coordinate and schedule work coming from those departments.
- Assist in diagnosing customer issues via phone and with walk-ins as well as dispatch mobile service technicians.
- The point of contact for customers and will be responsible for overseeing and following up on customer inquiries, updates, and service completions.
- You will be required to be on-call for 1-2 weeks a month, on a rotating shift, to attend to after-hour service calls.

This role requires someone who is energetic, works well in a high-paced environment has outstanding communication and interpersonal skills, and can handle high-stress situations in a professional poised manner. The successful applicant should work well in a team environment, be proactive, have high attention to detail, and be highly organized.

Working Schedule: Monday to Friday: 8:00am-5:00pm

**What we offer**:

- Comprehension Benefits - Dental, Extended Medical, Vision Care
- Competitive Wages
- Life, AD&D, and Long Term Disability
- Fitness Allowance
- RRSP's with Companies Match
- Service & Safety Recognition programs

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person