Technical Service Coordinator

3 days ago

Delta, Canada Econotech Services Ltd Full time

**Opportunity: Technical Service Coordinator, Pulp+Paper and Biofuels Laboratory (JD#240212)**

**Start date**: Immediate start possible

**Company**:Econotech Services Ltd.

**Location**:Vancouver (Delta), BC

**Opportunity**:
We have an opportunity for a Technical Service Coordinator to join our Client Services team. Alongside other project managers, you will operate as the primary point of contact for our clients, ensuring seamless communication, organization and delivery of our services. This role is full-time permanent, and based at our Annacis Island, Delta BC facility.

**Who We Are**:
Econotech is an independent, specialist laboratory operating mainly in the global Pulp & Paper and Biofuel sectors. We work closely with our customers to understand their processes and products, helping them to optimize productivity and quality, and gain a competitive edge. We know the importance of sustainable materials in our world. As a result, we are committed to strengthening the place of renewable fibre and fuel products and helping the Pulp & Paper and Biofuel industries succeed.

As part of the Econotech team, individuals truly can make a difference. We work hard to develop and retain great team members and continually invest in building their capabilities. Our culture is one where we value drive, teamwork, and attention to detail, but also one where people can find a social setting and collective purpose in serving a specialized industrial community.

**Role Description**:

- Process and Product chemistry testing by classic wet chemistry and instrument-based analysis such as GC, HPLC, ICP, Elemental Analysis, and IC
- Pulping and bleaching studies conducted at our Pilot Plant facility
- Microscopy based fibre and contaminant identification
- Physical and Optical pulp properties testing

Your responsibilities will include:

- Receive, log, and distribute shipments of client samples, verifying the content and condition and addressing discrepancies as they arise.
- Create and submit Orders / Samples to the laboratory.
- Monitor incoming and committed workload, and collaborate with lab supervisors to prioritize delivery of results.
- Data checking, reporting and invoicing accurately and within target time-frames; if needed, keep customers informed of changes to delivery timelines.
- Inform and assist our Quality team in resolving customer complaints or concerns with results.
- Work closely with our Sales and Marketing team by organizing or participating in online meetings to understand client’s needs, queries, and follow-up on results for project work.
- Keep up-to-date records of client interactions, project details and communications history in our client management system.
- Personal drive and a strong sense of accountability. You can take ownership and have an intuitive sense of where the performance bar needs to be.
- An active contributor and team player. You want to build and share your knowledge and support new initiatives. You’ll assist where you can and won’t hesitate to ask for help.
- A strong grasp of fundamental scientific/ chemistry principles. Completed a bachelor’s degree in a chemistry or similar discipline.
- Previous experience (2+ years) and demonstrated success in a client services or project coordination role in a scientific or laboratory setting (ISO 17025) is highly preferred. Other customer-facing experience is also valuable.
- Though not essential, familiarity with the pulp and paper industry will be an asset for this job.
- Computers aren’t a barrier. Highly proficient in MS Excel and Word, reasonable knowledge in LIMS, and adaptable to software generally.
- Excellent spoken and written communication skills, with an ability to engage people in a positive manner. A drive and ability to engage in the interpersonal dynamics of sales.
- Detail-oriented and highly organized, with the ability to manage multiple tasks and priorities.

**Compensation and Benefits**:

- Annual Bonus: Typically 5-10% of base depending on company and personal performance.
- Medical and dental benefits are available after a probationary period

**To Apply**:
**Salary**: From $50,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Application question(s):

- Are you currently residing in and legally able to work in Canada on a permanent basis?
- What scientific discipline(s) is you interest and experience most closely associated with? (eg. chemistry, biochemistry, physics, material science, etc.)

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- customer-facing coordination or project management: 2 years (required)

Work Location: In person

  • Technical Coordinator

    6 days ago

    Delta, Canada Albion Marine Solutions Ltd Full time

    **Position: Marine Technical Coordinator** Albion Marine Solutions provides project management, engineering, consultancy and conversion services to maritime and offshore industries worldwide. The Marine Technical Coordinator will have responsibility for managing the administration of the marine technical projects, including active engagement with a...

  • Service Coordinator

    3 weeks ago

    Delta, Canada Creative Door Services Full time

    Creative Door Services, North America’s largest overhead door dealer, operates nine branches across Western Canada and we have over 55 years of experience in the residential and commercial overhead door industry. We provide access solutions by servicing and installing a variety of overhead doors and driveway gate systems, operators and associated...

  • Service Coordinator

    2 weeks ago

    Delta, Canada Critical Environment Technologies Canada Inc. Full time

    **Who We Are**: **Position Summary**: We are looking for a self-motivated, highly organized individual capable of multi-tasking to join our team. This is a full-time position located at our head office in Delta. Work hours are 8:00 AM to 4:30 PM, Monday to Friday. This position is responsible for ensuring the day-to-day activities of our field services...

  • Coordinator, National Multi Unit Ca

    3 weeks ago

    Delta, Canada Gordon Food Service Full time

    Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you... Position Summary: Supports a portfolio of National Account Customers or Regional Chain...

  • Project Coordinator

    3 days ago

    Delta, Canada Corrosion Service Company LTD Full time

    **Corrosion Service Company Limited (CSCL)** was founded in 1950 by Thomas R.B. Watson as the first Canadian firm to specialize in cathodic protection and corrosion engineering. Our founding philosophy was based on the principles of providing great customer service and developing a deep understanding of customer needs, these same core principles still guide...

  • Service Coordinator

    3 days ago

    Delta, Canada Kone Full time

    Founded in 1910, _ - KONE- is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions...

  • Project Coordinator

    2 weeks ago

    Delta, British Columbia, Canada Corrosion Service Company Limited Full time

    Corrosion Service Company Limited (CSCL) was founded in 1950 by Thomas R.B. Watson as the first Canadian firm to specialize in cathodic protection and corrosion engineering. Our founding philosophy was based on the principles of providing great customer service and developing a deep understanding of customer needs; these same core principles still guide our...

  • Coordinator, Human Resources

    3 days ago

    Delta, Canada Gordon Food Service Full time

    Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you... Welcome to Gordon Food Service! We are excited that you are thinking about...

  • Coordinator, Office Services

    5 days ago

    Delta, Canada Hain Celestial Group Full time

    **Purpose**: Provide general administration and support to the organization in general and the human resources department in a variety of tasks. **Essential Duties & Responsibilities**: (Principle Responsibilities: Other duties may be assigned). - Maintain all supplies to keep the office/ lunchroom areas (for salaried and hourly staff) in good operating and...

  • Service Coordinator

    19 hours ago

    Delta, Canada Bunzl Canada Inc Full time

    The **Service Coordinator** is responsible for logging in and out customer equipment received for repair and preparing all the necessary documents. You will also be responsible for keeping an accurate inventory of parts to minimize interruption for repair and ensure quick turnaround. **Responsibilities**: - Handling inbound calls in a timely and...

  • Corrosion Eit I

    5 days ago

    Delta, Canada Corrosion Service Company LTD Full time

    **Corrosion Service Company Limited (CSCL)** was founded in 1950 by Thomas R.B. Watson as the first Canadian firm to specialize in cathodic protection. Our founding philosophy was based on the principles of providing great customer service and developing a deep understanding of customer needs, these same core principles still guide our company today. **We...

  • Windows Systems Administrator Bhjob13022 12171

    2 days ago

    Delta, Canada Ignite Technical Resources. Full time

    Windows Systems Administrator - Contract position in Vancouver: On behalf of our enterprise client in **Vancouver, Ignite Technical Resources** is seeking a **Windows Systems Administrator** to join our client's team on a **full-time permanent** basis. **Requirements**: - 3-4 years experience in an IT Administration role as well as providing Tier 3...

  • Rf Technician

    5 days ago

    Delta, Canada MDT Technical Services Full time

    MDT Technical specializes in voice and data wireless communications. Our office is located in Delta B.C. and we service mainly the Lower Mainland area. Our primary focus is voice and data radio communications including inbuilding RF coverage and repeater systems, 2-Way, radio and cellular DAS Systems and Point to Point Data Links. **Description** As...

  • Technical Superintendent

    5 days ago

    Delta, Canada Albion Marine Solutions Ltd Full time

    Albion Marine Solutions provides project management, engineering, consultancy and conversion services to maritime and offshore industries worldwide. Technical Manager will have responsibility for managing technical solutions for contract administration and project management, including leading a diversified team of resources and contractors and continual...

  • Coordinator, Project

    3 days ago

    Delta, Canada Aecon Group Full time

    **Build Your Career at Aecon** Aecon is proud to build some of the most impactful infrastructure projects of this generation. From the roads and transit systems that connect our communities, to the communication networks that link us from coast-to-coast, and the water infrastructure that supplies our businesses and homes. Our integral work includes...

  • Technical Sales Representative

    2 weeks ago

    Delta, Canada THE ECONO-RACK GROUP 2015 INC. Full time

    **Job Summary**: Reporting to the Director National Sales, the Technical Sales Representative is responsible to achieve sales targets by identifying and satisfying customer requirements through innovative Konstant products and solutions. Technical Sales Representatives are the first line of contact with all new and existing customers, with the objective of...

  • Emergency Services Coordinator

    1 week ago

    Delta, Canada Precision DKI Full time

    We are a full-service Restoration Company located throughout the Lower Mainland, Sea-to-Sky Corridor and the Okanagan. We are looking for a detail-oriented individual to join our team as an Emergency Services Coordinator reporting to the Emergency Services Manager. This is an in-office position located in Delta, BC. **How you might spend your days** Time...

  • Field Service Manager

    2 weeks ago

    Delta, Canada Critical Environment Technologies Canada Inc. Full time

    ABOUT US: ABOUT YOU: CET is looking to take its Service Department to the next level with a high-performing, self-motivated Field Service Manager. You will be responsible for managing a team of 2 field service technicians and 1 coordinator, but most of your time will go to business development to help grow the business. Your focus on growth will lead to...

  • Technical Sales Specialist

    2 weeks ago

    Delta, Canada UI Technologies Inc Full time

    Education: Secondary (high) school graduation certificate - Experience: 7 months to less than 1 year **Tasks**: - Promote sales to existing clients - Identify and solicit potential clients - Assess client's needs and resources and recommend the appropriate goods or services - Develop reports and proposals to illustrate benefits from use of good or service -...

  • Technical Business Analyst

    3 weeks ago

    Delta, Canada LeverageTek Staffing Solutions Full time

    LTR-8711 Technical Business Analyst Work Location: Ottawa Work Type: Contract LeverageTek is actively seeking a Technical Lead Business Analyst for a 5 -month contract with Ottawa based customer. Work Location Remote Security Clearance: Enhanced Reliability Description of Service: Tech Lead Services, that would include Technical BA work around the...