Manager, Community Health Services

7 months ago

Toronto, Canada COTA Health Full time

**MANAGER, COMMUNITY HEALTH SERVICES**

**Access to Resources and Community Supports - Emergency Department (ARCS-ED)**

**Access to Resources and Community Supports - Inpatient Psychiatric Unit (ARCS-IP)**

**Mobile Crisis Intervention Team Case Management Program (MCIT CMP)**

**One (1) Non-Unionized, Permanent Full-Time Position**

**Monday to Friday 9:00pm - 5:00pm, flexibility to work weekends and evening shifts**

**About Cota**

If you're looking to contribute your expertise at a community-based organization making a positive impact in the lives of thousands of people each year, Cota would love to hear from you

We provide a collaborative and inclusive work environment that emphasizes employee support, learning opportunities and excellence in our field. We offer flexible hours and employer-paid benefits for some classifications along with other perks and wellness activities.

For 50 years, Cota has been supporting adults with mental health and cognitive challenges to live well within their community. We provide person-centred support to help individuals find inspiration and hope in themselves, so they are better able to pursue meaningful change in their lives.
- Are you a dynamic and innovative Leader who strives to develop and support the delivery of safe, recovery oriented, client & family centered comprehensive services that meet individuals’ needs? Would you like to work within a quality improvement framework to identify opportunities for enhancing quality and quantitative outcomes of the services as part of the “Cota Community” as we continue inspiring, and providing excellent community-based support for our clients?
- If your answer to any of the above is yes, then the Manager, Community Health Services role may be for you

To find out more about us and our programs/services and employee benefits please visit our website

**Role Overview**
- The Manager, Community Health Services is accountable for providing leadership in the development and delivery of high-quality client and family-centred services that meet service recipients’ needs, ensures their safety, and works within a quality improvement framework to identify opportunities for enhancing quality, and quantitative outcomes of the services. Key accountabilities are the following:

- Accountable for providing leadership direction, clinical and operational oversight and guidance to the program(s) in relation to the delivery of Recovery Oriented, Housing First, Harm Reduction and Client and Family Centered Services at Cota.
- Collaborating with Director, North York Services, and/or other members of the leadership team in relation to leading Program Development/Quality Improvement activities within the organization.
- Collaborating and continuing to build and develop the partnerships existing amongst various affiliated hospitals within the GTA, Toronto Police Service, Canadian Mental Health Association and The Access Point.
- Improving system coordination, access to care and providing a range of innovative supports designed to meet the specific needs of the diversity of clients referred to the program dependent on their unique recovery needs.

**About the Team**
- This position is initially responsible for a portfolio that includes, but may not be limited to, managing our **Access to Resources and Community Supports - Emergency Department (ARCS-ED), Access to Resources and Community Supports - Inpatient Psychiatric Unit (ARCS-IP), Mobile Crisis Intervention Team Case Management Program (MCIT CMP)**. Each program operates as a hospital diversion program and currently includes management of interdisciplinary teams comprised of Intake Case Manager, Mental Health Case Managers, Addiction Specialist Case Managers, Nurse Case Managers and Peer Support Specialist.

**Primary Responsibilities**:

- Oversee the recruitment, training, supervision and performance management of staff and provide administrative and clinical support to frontline service providers.
- Establish new and ongoing positive relationships with community partners and external stakeholders within the North-West Toronto Ontario Health Team (NW-OHT).
- Represent Cota at all external stakeholders, committees, groups and/or tables.
- Lead and develop a program evaluation.
- Collect and analyze data based on the goals and outcome measures of the program, and specifically for reporting requirements to funders
- Identify and implement quality improvement initiatives as required.
- Provide oversight of the management of program budgets with internal support.
- Support a high-functioning team, manage staff wellness and performance.
- Schedule staff and conduct regular performance evaluations of team members.
- Play a lead role in developing standards/guidelines and providing education of program specific operating standards/guideline manuals
- Keep the Director abreast of information and issues related to the delivery of services.
- Provide effective problem solving, identifying a

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