Manager, Community Health Services

2 weeks ago

Toronto, Canada COTA Health Full time

**MANAGER, COMMUNITY HEALTH SERVICES**

**Modular Housing, **321 Dovercourt Road**

**One (1) Non-Unionized, Permanent Full-Time Position**

**Existing Vacancy**

**Monday-Friday 9:00am-5:00pm**

**Compensation: $39.40 hour**

**About Cota**

If you're looking to contribute your expertise at a community-based organization making a positive impact in the lives of thousands of people each year, Cota would love to hear from you

We provide a collaborative and inclusive work environment that emphasizes employee support, learning opportunities and excellence in our field. We offer flexible hours and employer-paid benefits for some classifications along with other perks and wellness activities.

For 50 years, Cota has been supporting adults with mental health and cognitive challenges to live well within their community. We provide person-centred support to help individuals find inspiration and hope in themselves, so they are better able to pursue meaningful change in their lives.
- Are you a dynamic and innovative Leader who strives to develop and support the delivery of safe, recovery oriented, client & family centered comprehensive services that meet individuals’ needs? Would you like to work within a quality improvement framework to identify opportunities for enhancing quality and quantitative outcomes of the services as part of the “Cota Community” as we continue inspiring, and providing excellent community-based support for our clients?
- If your answer to any of the above is yes, then the Manager, Community Health Services role may be for you

To find out more about us and our programs/services and employee benefits please visit our website

**Role Overview**

Are you a dynamic and innovative Leader who strives to develop and support the delivery of safe, recovery oriented, client & family centered comprehensive services that meet individuals' needs? Would you like to work within a quality improvement framework to identify opportunities for enhancing quality and quantitative outcomes of the services as part of the "Cota Community" as we continue inspiring, and providing excellent community-based support for our clients?

If your answer to any of the above is yes, then the Manager, Community Health Services role may be for you

**About the Team**

The Manager, Community Health Services is accountable for providing leadership in the development and delivery of high-quality client and family-centred services that meet service recipients' needs, ensures their safety, and works within a quality improvement framework to identify opportunities for enhancing quality, and quantitative outcomes of the services.

This position is initially responsible for a portfolio that includes, but may not be limited to, managing our Modular Housing Program at 321 Dovercourt Road, Toronto. This site includes 44 permanent, affordable housing units for people exiting chronic homelessness. The team comprises Supportive Housing Workers and Personal Support Service Workers who provide the 24/7 onsite supports.

This position will work very closely with Dovercourt’s Supervisor in a collaborative manner to provide adequate support to the team, and ensure smooth operations of the Supportive Housing program.

Key accountabilities are the following:
Accountable for providing leadership direction, clinical and operational oversight and guidance to the program(s) in relation to the delivery of Recovery Oriented, Housing First, Harm Reduction and Client and Family Centered Services at Cota.

Collaborating with Director, Community Health Services, and/or other members of the leadership team in relation to leading Program Development/Quality Improvement activities within the organization

Collaborating and continuing to build and develop the partnerships with The Neighbourhood Group, which is the housing operator, while Cota provides the 24/7 onsite supports that are client-centred and solution-focused.

Improving system coordination, and providing a range of innovative supports designed to meet the specific needs of the service users, including support to maintain stable housing, crisis intervention, goal attainment, and community integration.

**Primary Responsibilities**:

- Oversee the recruitment, training, supervision of staff and provide administrative and clinical support to frontline service providers.
- Establish new and ongoing positive relationships with community partners and external stakeholders within the Mid-West Toronto Ontario Health Team (MWT-OHT).
- Represent Cota at all external stakeholders, committees, groups and/or tables.
- Lead and develop a program evaluation.
- Collect and analyze data based on the goals of the program.
- Identify and implement quality improvement initiatives as required.
- Provide oversight of the management of program budgets with internal support.
- Support a high-functioning team, manage staff wellness and performance.
- Schedule staff and conduct regular performance evaluations of te

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