Mental Health Recovery Worker

7 months ago

Toronto, Canada Madison Community Services Full time

POSITION TITLE: Mental Health Case Manager - 1 Year Contract (Spanish-speaking)

REPORTS TO: Program Manager, Case Management Programs

Madison Community Services (Madison) is a non-profit agency whose mission is to promote independence, health, recovery, and community integration of persons with mental health challenges through the provision of case management, supportive housing and a broad range of other programs and services.

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Mental Health Case Managers (MHCM) provide direct service and support to clients in Madison’s Case Management program. Reporting to the Program Manager, the Spanish

DUTIES, RESPONSIBILITIES, AND RELATED TASKS
- Assist in the planning, implementation and evaluation of supports and services.
- Comply with agency policies, standards, guidelines and procedures.
- Work from a recovery and culture-sensitive framework in achieving the organization’s mission.
- Assist in client screening and intake.
- Complete assessments that identify clients’ needs, priorities and abilities through information obtained from the client, their formal and informal supports and the referral source using agency and funder tools.
- Maintain client files and documentation as per agency policies, procedures, standards, guidelines and legal framework.
- Timely provision of reports as required or requested.
- Assist clients in identifying and advocating for their civil, legal, housing and other rights.
- Maintain confidentiality and comply with agency standards and all applicable legislation.
- Facilitate access to desired and needed services and resources, including community supports, social recreational supports, crisis intervention and treatment, among others.
- Collaborate with community service providers.
- Perform other related duties as assigned by the Program Manager or designate in the absence of the Program Manager.
- Be present to cover Office Duty shifts, as required.
- Hours of work are Monday to Friday, 9 am-5 pm, with occasional “on call” outside of these hours as required.
- Madison is a unionized employer and this is a unionized position; CUPE Local 3798-01.
- Travel throughout Madison’s catchment boundaries to provide community based supports to clients.
- Participate in regular supervision with Program Manager.

QUALIFICATIONS, KNOWLEDGE AND SKILLS
- University degree relevant to mental health & addictions case management is preferred.
- Relevant diploma or certificate coupled with 3 years of experience in related adult mental health and case management is required.
- Strong written and verbal Spanish and English communication skills.
- Experience with group program development and facilitation is an asset.
- Able to work effectively independently, as well as part of a team.
- Demonstrated interpersonal and networking skills.
- Specific knowledge of community resources connected to the provision of mental health and related services available in Toronto is an asset.
- Competency in recovery-oriented and anti-oppressive practice.
- Knowledge of and proficiency in current approaches for adult mental health and addictions, harm reduction and client-centered principles.
- Demonstrated knowledge and understanding of the mental health system, including resources and services, to enable positive outcomes for clients and family members.
- Good understanding of and sensitivity to social and cultural diversity.
- Demonstrated skills in assessment, planning, and problem-solving strategies.
- Use of appropriate skills and resources to intervene with aggressive and/or suicidal behaviour to maintain safety for all individuals.
- Knowledge of mental illness, medications and ability to assist clients with symptom management and medication advocacy as required.
- Good understanding of relevant provincial and local legislation and government policies, procedures and practices pertaining to services provided by the agency.
- Competency in the provision of services offered by Madison.
- Demonstrates diplomacy and negotiation skills in client and system advocacy.
- Knowledge of motivational interviewing and coaching approaches.
- Demonstrated proficiency in computer skills including Microsoft Office Suite
- Training in CPR, First Aid and ASIST is an asset.
- Vulnerable Sector Background Check/Clearance required.

**Job Type**: Fixed term contract
Contract length: 12 months

**Salary**: $24.00-$25.00 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match

Schedule:

- 8 hour shift

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- mental health and case management: 3 years (required)

**Language**:

- Spanish (required)

Work Location: In person

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