Case Manager

6 months ago


Toronto, Canada Reconnect Community Health Services Full time

**Case Manager - Crisis Outreach Services for Seniors**

**Positions Available**: 1

**Position Type**: Full-Time Permanent

**Hours of Work**: 37.5 hours per week

**Annual Rate**:$51,141.35 to $63,570.56 per annum

**Benefits**:Full time positions are eligible for vacation, paid-sick days, as well as health and RRSP benefits.

Reconnect is a thriving, not-for-profit health care provider in the west end of Toronto. We take our commitment to our clients and work seriously. We value innovation, compassion, and hard work, as well as the importance of building relationships and having fun while doing our jobs.

We are very excited to offer the opportunity for a Case Manager to join our dynamic organization. If you are seeking a role that combines challenge, growth, and a chance to make a real impact, look no further

**About Us**:
Reconnect Community Health Services is a not-for-profit health service organization in the west end of Toronto. Our services include supports for seniors, caregivers, and people living with mental health and addictions concerns. We pride ourselves on being at the forefront of client-centred care in our sector.

As a Case Manager, you will provide on-call mobile crisis intervention and outreach services for older adults (65+) with complex health issues with a focus on addictions issues or mental illness. The COSS team provides direct in-person contact with clients within 24 to 48 hours in a community setting.

**What You'll Do**:
You will be entrusted with a wide range of responsibilities, including:

- Screen and respond to crisis calls initiated by clients, family members, friends, health care providers, and community agencies;
- Conduct client needs and risk assessments to develop and implement a plan of care with short and long-term objectives;
- Provide short-term crisis stabilization case management services which include assessment, intensive case management, long term planning, and follow up services where appropriate;
- Refer and link clients and caregivers to a range of community services, including primary care, financial aid, assisted devices and home safety assessment resources, food banks/meals-on-wheels and social recreational programs, etc.;
- Actively take part in developing, implementing, and evaluating the Crisis Outreach Service through meetings, strategic planning and research initiatives.

**What We're Looking For**:

- University degree and/or Community College Diploma in social services or related field BSW or MSW, an asset;
- Minimum three years related experience in crisis support and intervention;
- Demonstrated experience supporting seniors with mental health, substance use and other complex health issues from a recovery and harm reduction approach.
- Extensive knowledge of seniors issues and services
- Experience working with clients with age related mental and/or physical health issues
- Excellent verbal and written communications skills
- Demonstrated case management and referral skills; and ability to effectively link clients to supportive services
- Self-directed and independent, but also experienced in working effectively as a member of multi-disciplinary team, which includes internal and external stakeholders
- Applied computer skills (Microsoft Office, Client Information Systems, Web browsing)
- Fluency in a second language is a strong asset and preferred
- Valid Driver’s license and access to a personal vehicle is required

**Special Requirements**:

- Criminal background check;
- Must be willing to work flexible hours including weekends, evenings and statutory holidays as required;
- Must be willing to participate in an on-call rotation.

Please be advised that in order to be eligible for employment at Reconnect, all new hires must have received both doses of a COVID-19 vaccine approved by Health Canada prior to their start date and will be required to show proof. Medical exemptions or any other kind of requested exemption based upon Reconnect's obligations pursuant to the Ontario Human Rights Code will be considered on a case-by-case basis.

**Application Process**:

- **We thank all applicants for their interest, however, only those selected for an interview will be contacted.**_

**Reconnect Community Health Services**

1281 St. Clair Avenue West

Toronto, Ontario M6E 1B8

Reconnect Community Health Services promotes the principles of and adheres to the tenets of the Ontario Human Rights Code. We strongly encourage applicants with lived experiences, from Aboriginal communities, people of all races, colors, ethnic origins, religions, disabilities and sexual orientations to apply. We recognize that equitable access to employment is an agent in social change.

**Job Types**: Full-time, Permanent

**Benefits**:

- Automobile allowance
- Dental care
- Disability insurance
- Employee assistance program
- Flexible schedule
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision care

Schedule:

- Holidays
- On call
- Weekends as needed

*


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