Front Desk Receptionist
4 months ago
At INNHotels, our mission to share our Canadian experience of tourism, culture, and history with our guests begins first and foremost with our employees/team/staff that deliver this exceptional, quality experience. We wouldn’t be a leader in hospitality, sustainable tourism, or community development without the wonderful people that work with us to grow our company vision.
**JOB SUMMARY**:
Grande Cache Inn & Suites is seeking an experienced Front Desk Agent. As a team our goal is to create an unforgettable, picture
- perfect experience for our guests. As a member of the Front Office team, you wear many hats, from a reservations specialist to an activities coordinator.
This is a part-time role, with both weekday, weekend, day, and evening shifts. We anticipate it being 24-40 hours per week, depending on occupancy levels.
**JOB RESPONSIBILITIES**:
- Responsible for the Check in and Departure of hotel guests;
- Answer the hotel phone, both internal and external calls;
- Be an expert on local and onsite services and be able to provide information about them;
- Use accurate accounting and cash handling procedures;
- Respond promptly and appropriately to guest requests;
- Communicate effectively with all other departments within the hotel;
- Maintain an accurate inventory of rooms, reservations, and room assignments;
- Represent the culture of INNHotels and build repeat guests;
- Perform other related duties as required by the Front Office Manager;
**QUALIFICATIONS**:
You are a team player who is excited to create a great experience for the guests at Grande Cache Inn & Suites You are positive, driven and have a 'glass half full' outlook on life. Your other traits include:
- A passion for customer service and a strong attention to detail;
- Energetic, flexible, reliable, respectful, hands-on individual with initiative and integrity;
- Ability to work under pressure in a fast-paced work environment;
- Excellent organizational, communication and interpersonal skills;
- Friendly and pleasant demeanor, courteous, self-motivated, and professional;
- Ability to work efficiently with mínimal supervision, independently and as part of a team;
- Ability to work different shift hours, and stand for an entire shift;
- Good PC skills; knowledge of Webrez Pro is preferred, but not a must;
- Previous Front Desk and/or Customer Service experience is preferred;
- Relevant education and experience in a hospitality or tourism setting.
**WHO WE ARE**:
Grand Cache Inn & Suites is part of INNHotels, a family of independent hotels. We have properties in Canmore, Jasper, Red Deer, Stony Plain, Grande Cache, Valemount and Invermere.
**WHAT WE OFFER**:
- A great work environment with opportunities for development and career advancement within the INNHotels family of hotels;
- A competitive compensation package;
- Hotel Discounts as part of the INNHotels family of hotels;
- Staff accommodation is available.
We would like to thank all applicants for applying, however only those considered for an interview will be contacted.
**Job Types**: Part-time, Permanent
**Salary**: From $18.00 per hour
Expected hours: 24 - 39 per week
**Benefits**:
- Company events
- Dental care
- Discounted or free food
- Extended health care
- Paid time off
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- On call
- Weekends as needed
Supplemental pay types:
- Overtime pay
**Education**:
- Secondary School (preferred)
**Experience**:
- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)
Ability to Commute:
- Grande Cache, AB T0E 0Y0 (required)
Ability to Relocate:
- Grande Cache, AB T0E 0Y0: Relocate before starting work (required)
Work Location: In person
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