Front Desk Receptionist

5 months ago

Grande Cache, Canada INNhotels Full time

At INNHotels, our mission to share our Canadian experience of tourism, culture, and history with our guests begins first and foremost with our employees/team/staff that deliver this exceptional, quality experience. We wouldn’t be a leader in hospitality, sustainable tourism, or community development without the wonderful people that work with us to grow our company vision.

**JOB SUMMARY**:
Grande Cache Inn & Suites is seeking an experienced Front Desk Agent. As a team our goal is to create an unforgettable, picture
- perfect experience for our guests. As a member of the Front Office team, you wear many hats, from a reservations specialist to an activities coordinator.

This is a part-time role, with both weekday, weekend, day, and evening shifts. We anticipate it being 24-40 hours per week, depending on occupancy levels.

**JOB RESPONSIBILITIES**:

- Responsible for the Check in and Departure of hotel guests;
- Answer the hotel phone, both internal and external calls;
- Be an expert on local and onsite services and be able to provide information about them;
- Use accurate accounting and cash handling procedures;
- Respond promptly and appropriately to guest requests;
- Communicate effectively with all other departments within the hotel;
- Maintain an accurate inventory of rooms, reservations, and room assignments;
- Represent the culture of INNHotels and build repeat guests;
- Perform other related duties as required by the Front Office Manager;

**QUALIFICATIONS**:
You are a team player who is excited to create a great experience for the guests at Grande Cache Inn & Suites You are positive, driven and have a 'glass half full' outlook on life. Your other traits include:

- A passion for customer service and a strong attention to detail;
- Energetic, flexible, reliable, respectful, hands-on individual with initiative and integrity;
- Ability to work under pressure in a fast-paced work environment;
- Excellent organizational, communication and interpersonal skills;
- Friendly and pleasant demeanor, courteous, self-motivated, and professional;
- Ability to work efficiently with mínimal supervision, independently and as part of a team;
- Ability to work different shift hours, and stand for an entire shift;
- Good PC skills; knowledge of Webrez Pro is preferred, but not a must;
- Previous Front Desk and/or Customer Service experience is preferred;
- Relevant education and experience in a hospitality or tourism setting.

**WHO WE ARE**:
Grand Cache Inn & Suites is part of INNHotels, a family of independent hotels. We have properties in Canmore, Jasper, Red Deer, Stony Plain, Grande Cache, Valemount and Invermere.

**WHAT WE OFFER**:

- A great work environment with opportunities for development and career advancement within the INNHotels family of hotels;
- A competitive compensation package;
- Hotel Discounts as part of the INNHotels family of hotels;
- Staff accommodation is available.

We would like to thank all applicants for applying, however only those considered for an interview will be contacted.

**Job Types**: Part-time, Permanent

**Salary**: From $18.00 per hour

Expected hours: 24 - 39 per week

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Extended health care
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- On call
- Weekends as needed

Supplemental pay types:

- Overtime pay

**Education**:

- Secondary School (preferred)

**Experience**:

- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)

Ability to Commute:

- Grande Cache, AB T0E 0Y0 (required)

Ability to Relocate:

- Grande Cache, AB T0E 0Y0: Relocate before starting work (required)

Work Location: In person

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