Hotel Front Desk Associate

2 weeks ago

Dawson Creek, Canada BC LTD DBA Holiday Inn Express & Suites Full time

Job Summary

We are seeking a highly organized and customer-focused Hotel Front Desk Clerk to join our team at BC LTD DBA Holiday Inn Express & Suites. As a key member of our front desk team, you will be responsible for providing exceptional guest service, managing room assignments, and ensuring a seamless check-in and check-out experience for our guests.

Key Responsibilities

  • Register arriving guests and assign rooms in a timely and efficient manner
  • Resolve guest complaints and concerns in a professional and courteous manner
  • Process group arrivals and departures, including handling room reservations and cancellations
  • Provide guests with information on hotel facilities and services, including dining options, amenities, and local attractions
  • Maintain accurate records of room assignments, guest information, and hotel operations
  • Answer telephone calls and relay messages to guests and staff
  • Assist guests with special needs and provide additional support as required
  • Provide exceptional customer service and ensure a positive guest experience

Requirements

  • Secondary (high) school graduation certificate
  • Experience in the hotel industry an asset
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask effectively
  • Strong problem-solving and conflict resolution skills
  • Ability to maintain confidentiality and handle sensitive information

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