Hotel Front Desk Associate
2 weeks ago
Job Summary
We are seeking a highly organized and customer-focused Hotel Front Desk Clerk to join our team at BC LTD DBA Holiday Inn Express & Suites. As a key member of our front desk team, you will be responsible for providing exceptional guest service, managing room assignments, and ensuring a seamless check-in and check-out experience for our guests.
Key Responsibilities
- Register arriving guests and assign rooms in a timely and efficient manner
- Resolve guest complaints and concerns in a professional and courteous manner
- Process group arrivals and departures, including handling room reservations and cancellations
- Provide guests with information on hotel facilities and services, including dining options, amenities, and local attractions
- Maintain accurate records of room assignments, guest information, and hotel operations
- Answer telephone calls and relay messages to guests and staff
- Assist guests with special needs and provide additional support as required
- Provide exceptional customer service and ensure a positive guest experience
Requirements
- Secondary (high) school graduation certificate
- Experience in the hotel industry an asset
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and multitask effectively
- Strong problem-solving and conflict resolution skills
- Ability to maintain confidentiality and handle sensitive information
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