Hotel Operations Manager

1 day ago


Dawson Creek, Canada BC LTD DBA Holiday Inn Express & Suites Full time
About the Role

We are seeking a highly skilled Hotel Front Desk Supervisor to join our team at BC LTD DBA Holiday Inn Express & Suites.

Job Summary

This is a fantastic opportunity for someone who is passionate about providing exceptional customer service and has experience in hotel operations. As a Hotel Front Desk Supervisor, you will be responsible for leading our front desk team and ensuring that all guest interactions are seamless and efficient.

Main Responsibilities
  • Leadership: Lead and motivate the front desk team to deliver excellent customer service and achieve sales targets.
  • Scheduling: Manage staff schedules to ensure adequate coverage during peak periods and meet business needs.
  • Training: Provide ongoing training and coaching to front desk staff to enhance their skills and knowledge.
  • Guest Service: Assist guests with special requests, resolve issues promptly, and ensure that every guest feels welcome and valued.
Requirements

To be successful as a Hotel Front Desk Supervisor, you will need:

  • A minimum of 1 year of experience in a similar role or in a related field.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment and prioritize tasks efficiently.
  • Knowledge of hotel operations and policies.
  • Degree in Hospitality or a related field is an asset.
Compensation Package

We offer a competitive salary range of $45,000 - $55,000 per annum, depending on experience. Additionally, you will receive benefits including comprehensive health insurance, paid time off, and opportunities for career growth and development within our organization.



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