Hotel Operations Supervisor

4 weeks ago


Dawson Creek, Canada BC LTD DBA Holiday Inn Express & Suites Full time

Hotel Front Desk Supervisor Job Summary

We are seeking a highly organized and detail-oriented Hotel Front Desk Supervisor to join our team at BC LTD DBA Holiday Inn Express & Suites. As a key member of our front desk team, you will be responsible for ensuring seamless guest experiences and efficient hotel operations.

Key Responsibilities:

  • Establish and maintain work schedules and procedures to ensure optimal hotel performance.
  • Supervise and train front desk staff to ensure excellent guest service and hotel standards.
  • Prepare and submit reports on hotel operations, guest feedback, and staff performance.
  • Resolve work-related problems, provide technical advice, and recommend measures to improve productivity and product quality.
  • Assist guests with special needs and ensure their comfort and satisfaction.
  • Coordinate, assign, and review work tasks to ensure timely completion and high-quality results.
  • Requisition materials and supplies to maintain a well-stocked front desk area.

Requirements:

  • Secondary (high) school graduation certificate.
  • 1 year to less than 2 years of experience in a related field.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment with tight deadlines.
  • Client focus and team player attitude.

Work Environment:

Our hotel operates in a fast-paced environment with tight deadlines, requiring excellent time management and organizational skills. As a Hotel Front Desk Supervisor, you will be working in a team-oriented environment, collaborating with colleagues to ensure seamless guest experiences and efficient hotel operations.



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