Customer Support Intern

3 weeks ago

Delta, Canada MTU Maintenance Canada Full time

**YOUR FUTURE AT MTU STARTS RIGHT HERE**

MTU Maintenance Canada is the North American member of MTU Maintenance network of companies, the largest independent provider of commercial engine maintenance services worldwide. Based in Delta, B.C., the company operates in the vicinity of the Boundary Bay Airport where it repairs and overhauls engines and accessories and performs engine tests.

MTU has been recognized as one of Canada's Best Employers for Young People in 2019 and 2020. This special designation recognize leading companies for offering the nation's best workplaces and programs for young people starting their careers

10,000 people. 16 locations worldwide. One in three planes flies with our technology. And we are hard at work every day to keep growing. To get even better, even stronger. Even more sustainable. Not just for tomorrow or next week, but for generations to come. Toward that goal, we employ the world’s best people. People who put airplanes in the sky. We shape the future of aviation. Join us, and watch your career take off

**Main duties**

**Support the Customer Support team with**:
Customer Contract Handling Guides
- Transferring the information on how to maximize the profitability of a contract through understanding of what is in the business case to how MTU should quote and invoice customer.

Expanding Cross-selling function in SAP
- Creating the customer contracts in SAP, working with Hannover IT to get specific customer pricing put into SAP for quick, accurate quoting.

Maintain customer accounts by using engine trackers in excel

**Qualifications/Requirements**
- Currently in their 3rd or 4rd year, pursuing a degree in Business Administration, Commerce, Finance or similar program
- Outstanding communication and interpersonal skills
- Proven problem solver and ability to manage competing priorities
- Continuous improvement and LEAN thinking

**In addition, the following skills are preferred**:

- MS Office skills (advanced user)
- Excellent Business English (oral & written)
- Strong communication skills
- Excellent interpersonal skills, can do attitude and adaptable
- Motivated in continuous improvement
- Must be an analytical thinker, initiator, and problem solver
- Energetic, hardworking and effective in team working environment as well as working independently with mínimal supervision
- Interest and basic knowledge of aviation industry

**Job Types**: Full-time, Internship
Contract length: 7 months

**Salary**: $19.50-$25.00 per hour

**Benefits**:

- Company events
- Employee assistance program
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- DELTA, BC: reliably commute or plan to relocate before starting work (required)

Application question(s):

- What university program are you currently studying? or graduated from?

Work Location: In person

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