![Trail Appliances](https://media.trabajo.org/img/noimg.jpg)
Customer Support Administrator
3 weeks ago
What you will be doing:
Field customer inquiries by telephone, email and text about their order details from post-sale to delivery Place outbound calls to customers arranging payment, installation, delivery and/or update to order details Support inbound inquiries from sales team in regards to processing of order and status Proactively communicate with internal departments through phone and email to ensure stock and shipment of product to customer’s home or job site Maintain accurate records of customer files, shipment dates and order activity information Update and maintain customer files and data base with ship dates, payment details and customer information Investigate and follow up on customer problems resolving escalated issues
What you bring:
Detail-oriented, organized with excellent analytical and problem-solving skills Ability to work collaboratively in a team environment and able to work independently Excellent interpersonal, verbal and written communication skills in English De-escalating customer service issues Working with tight deadlines, multitasking and establishing priorities Working and thinking independently Working knowledge of Microsoft Office: Excel, Outlook and Word Minimum completion of high school or equivalent education Minimum 4 years Customer Service Experience Minimum 2 years Call Centre Experience Experience using Zendesk an asset
Bonus points...
Fluency in a second language Mandarin/Cantonese Superior interpersonal, verbal and written communication skills The ability to remain calm during times under stressful situations
Working environment:
Schedules require full-time availability within our business hours Travel is not required for this role Work environment is typical for an office job, and must be comfortable working with a computer for the duration of the shift
Why join Trail:
Showroom environment Paid time off Generous employee discounts Employee Recognition Program Gym membership discount Professional Development Programs Career Progression Company events $ - $ an hourWe inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?-
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