
Customer Service Representative, Customs Rater
4 weeks ago
Trans American Customs Brokers (‘TA’), an affiliated of Locher Evers International, industry leading and highly regarded freight forwarder, is growing rapidly TA has immediate openings for **Customer Service Representative - Customs Rater **at 456 Humber Place, Annacis Island, Delta BC.
As Customs Rater, you will act as the primary support and day to day client contact for the client service teams/operations to ensure quality standards are met and the integrity of the client records/system defaults are maintained and compliant; facilitate release and entry summary completion; accountable for a range of client and customs process management and compliance activities including release support, tariff database management, classifications, client instructions/requirements maintenance and auditing service delivery activities to ensure client service delivery satisfaction. This position assists in ensuring that all entries are classified and billed accurately.
KEY DUTIES & RESPONSIBILITIES
- Build and maintain excellent, direct working relationship with the client and/or carriers, provides day to day contact and support
- Prioritize and complete work according to client's needs, demands, customs requirements, and standards for release conditions
- Create and proactively maintain the client tariff database, ensuring all associated system maintenance files/information, associated vendors and keywords are accurate and current in order to take advantage of data defaults for accurate quality output and one-step processing.
- Update information as necessary
- Verify documentation for release conditions, and compliance
- Adhere to client and LEI Standard Operating Procedures (SOPs) and Exceptions to Standard Procedures (ESPs)
- Ensure accurate and timely release and rating of shipments on all modes of transportation for the assigned client base
- Work directly with and contact clients/carriers to obtain missing documentation, information and/or instructions
- Works directly with Customs and PGA's as necessary
- Other duties as assigned by the managers
KNOWLEDGE & SKILLS
- Minimum 1 year work experience in custom brokerage industry
- Excellent oral and written communication and organizational skills
- Ability to handle large volumes and meet tight deadlines
- Good analytical skills with problem-solving ability
- Excellent time management skills
- Tuesday to Saturday, 37.5 hours a week
- If you match the requirements for this excellent career opportunity, and you’re interested in joining an amazing firm, this could be the job for you_
- Thank you for considering Locher Evers International in your job search._
**Salary**: From $20.00 per hour
**Benefits**:
- Casual dress
- Company events
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- RRSP match
Schedule:
- Every Weekend
**Education**:
- Secondary School (preferred)
Work Location: In person
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