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Service Desk Analyst
3 weeks ago
Visionpool Business Servies is hiring a HYBRID Service Desk Technical Analyst who resides in the OTTAWA AREA.
**Responsibilities**:
- Assist staff face to face, virtually, by phone or chat
- Resolve issues with technology through one-on-one interactions
- Troubleshoot a variety of first-level IT support issues on different platforms and programs
- Develop documentation for common issues
- Provides 'in incident' phone and report support as part of the service desk
- Performs day-to-day support and monitoring of technologies and solutions
- Investigates, analyzes, and responds to incidents
**Qualifications**:
- An undergraduate degree in computer science, engineering or mathematics
- Minimum 2 years Service Desk
- Comfortable with a variety of basic software solutions
- Demonstrated ability and willingness to learn new tools
- Familiarity with updating and using a knowledge base
- General knowledge of computer systems, analysis techniques, and ITIL processes
- In-depth knowledge of common software and operating systems
- Knowledge of computer hardware and peripherals
- Knowledge of iPhone and Android devices
**Assets**:
- Bilingual
- ability/desire to work late
- O365
- Windows 11
- Service Now
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