Bilingual Service Desk Analyst

6 days ago


Ottawa, Ontario, Canada Nova Networks Full time

NOVA Networks is seeking Bilingual Service Desk Analysts that have a strong knowledge of Office 365 and the Office suites including administration of the product \ license management.

The Bilingual Service Desk Analyst will also require a strong understanding of Microsoft Teams and SharePoint.


You are "cool" under pressure demeanor and confident, alert voice will go a long way in supporting the end-user as you work through the problem and resolving it; providing the end-user with the tools to meet their deadline.


  • A strong knowledge of O365, Microsoft Teams, and Microsoft SharePoint
  • Strong troubleshooting skills in Microsoft Windows 8, 10 environment
  • Good Microsoft Exchange knowledge
  • Fluent in both French and English [reading, writing and spoken]

Nice to Haves:

  • Good knowledge of Adobe Cloud products and administration
  • Good server knowledge (Windows server 2012, and working within Active Directory
Work remotely

  • Yes

Job Types:
Full-time, Permanent

Schedule:

  • 8 hour shift

Language:

  • English and French (preferred)

Work Location:
Hybrid remote in Ottawa, ON

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