Technology Service Desk Analyst Services

1 week ago

Ottawa, Canada Maplesoft Group Full time

Maplesoft Group is currently seeking a Technology Service Desk Analyst for our Federal Government client.

The following responsibilities are associated with the “Statement of Work” but are not

limited to:
Primary Responsibilities
- Daily usage of Service Desk Tool following best practices e.g., resolution steps, recommendations to users.
- Providing technical support for our Microsoft Office, CRM, ERP and telephone systems.
- Performing daily checklist to ensure that all systems are operational.
- Running reports to analyze common end user problems.
- Involvement in various projects for the Infrastructure and End User Service Teams.
- Provide educational and support information for our systems through various mediums
- Build relationships with customers both in person and over the phone
- Contribute to team innovation through ideas for process improvement and efficiency
- Develop, implement, and/or participate in the preparation knowledge base articles and/or documentation for Service Desk use; make recommendations for improvements
- Document all problems and solutions in the Service Desk Tracking System
- Be available to work rotating schedules which include evenings, weekends, and holidays.

Specific Project Requirements
- Be available to work rotating schedules which include evenings, weekends, and holidays. Agents will be expected to work 8 hour shifts between the hours of 7am and 8pm.

**Skills**:
Top Skills Required:

- 5+ year work experience in a Service Desk or Help Desk environment
- Bilingual - French & English
- Proven technical administration experience in:
Windows 10 and MAC OS

Office 2010/2016 and O365

Active Directory (ActiveRoles Server)

Exchange and SharePoint

OneDrive

Microsoft Teams, WebEx

Mobile OS - Apple IOS and Android

ServiceNow, Cherwell, Service Manager, Remedy
- ITIL V3/V4 Certificate

Other Skills Required:

- 2+ years post-secondary program including completion of computer technical courses
- Exceptional customer service and interpersonal skills, with a focus on rapport-building
- Create and maintain Knowledge Base articles for end-users and Technical team
- Ensure timely resolution or escalation of incidents, and prompt communications of progress to end-users.
- Strong analytical and problem-solving skills
- Related technical experience in an office environment or remotely
- Proven analytical and problem-solving abilities
- Ability to effectively prioritize and execute tasks in a fast-paced environment
- Experience working in a team-oriented, collaborative environment

Note that the proposed resource may not be solely responsible for the completion of these deliverables. The consultant will be expected to work collaboratively with staff to ensure the work is completed in a way that ensures maximum knowledge transfer.

Maplesoft Group prides itself on its distinct corporate culture and recognizes that success is a direct reflection of our most valuable asset - our people. Therefore, attitude and ambition are key personality traits we seek out, along with skill and aptitude, in potential employees.

All employment decisions are made based on business needs, job requirements, and individual qualifications.

  • Service Desk Analyst

    4 weeks ago

    Ottawa, Canada Visionpool Business Services Full time

    Visionpool Business Services is hiring a HYBRID Tier 1 Service Desk Analyst. in the Ottawa area Description of Duties: - Assist staff face to face, virtually, by phone or chat. - Resolve issues with technology through one-on-one interactions. - Troubleshoot a variety of first-level IT support issues on different platforms and programs. - Develop...

  • Service Desk Analyst

    3 weeks ago

    Ottawa, Canada Visionpool Business Services Full time

    Visionpool Business Servies is hiring a HYBRID Service Desk Technical Analyst who resides in the OTTAWA AREA. **Responsibilities**: - Assist staff face to face, virtually, by phone or chat - Resolve issues with technology through one-on-one interactions - Troubleshoot a variety of first-level IT support issues on different platforms and programs - Develop...

  • Technology Service Desk Analyst Services

    2 months ago

    Ottawa, Canada Maplesoft Group Full time

    **Title** - Technology Service Desk Analyst Services (Hybrid) **Location** - Ottawa, ON - Hybrid **Start Date** - 12-04-2023 **Language** - Bilingualism in both official languages (English and French) **Salary** - Negotiable **Security Clearance** - Reliability Status **Duration** - 12 Months **Date Posted** - 11-14-2023 **Job ID** - 13141 Maplesoft...

  • Service Desk Analyst

    4 weeks ago

    Ottawa, Canada Bank of Canada Full time

    **Service Desk Analyst** **Take a central role** The Bank of Canada has a vision to be a leading central bank—dynamic, engaged and trusted—committed to a better Canada. No other employer in the country offers you the unique opportunity to work at the very center of Canada’s economy, in an organization with significant impact on the economic and...

  • Technology Service Desk Analyst

    2 weeks ago

    Ottawa, Canada Oomple Full time

    **Requirements**: - 2+ years post-secondary program including completion of computer technology courses. Having a college diploma or university degree in the field of computer science or a related field would be considered an asset. - 5+ year of work experience in a Service Desk or Help Desk environment - Must be eligible for enhanced reliability status. -...

  • Service Desk Analyst

    2 weeks ago

    Ottawa, Canada Carleton University Full time

    **Duties and Responsibilities**: The Service Desk Analyst works under the supervision of the ITS Service Desk Supervisor to provide technical support to faculty, staff and students. Operating as a single point of contact for service, the Analyst provides front line telephone, walk-in, and/or on-site consulting support by logging and handling all incidents...

  • Technology Service Desk Analyst

    3 days ago

    Ottawa, Ontario, Canada Oomple Full time

    Requirements: 2+ years postsecondary program including completion of computer technology courses. Having a college diploma or university degree in the field of computer science or a related field would be considered an asset. 5+ year of work experience in a Service Desk or Help Desk environment Must be eligible for enhanced reliability status. ITIL V3/V4...

  • IT Service Desk Manager

    2 months ago

    Ottawa, Canada Canadian Blood Services Full time

    **Job category**: Information technology **Job posting ID**: 4722 **Employment status**:Regular full-time **Position's anticipated start date**: 2023-08-01 **Classification**:PTS/MGT/IT B **Salary/Rate of pay**:$105,000 - $121,000 **Application deadline**: 2023-07-14 **Together, we can make all the difference in the lives of others.** Be part of a...

  • Overnight Service Desk Analyst

    2 days ago

    Ottawa, Canada Nova Networks Inc. Full time

    **STRENGTHEN YOUR CAREER!** At Nova Networks, we pride ourselves on hiring smart, motivated people who excel at challenging themselves and enjoy working in a team-oriented environment. Looking for an exciting opportunity to work with leading products and with other talented and dynamic professionals? Then look no further. We believe strongly in lifelong...

  • Technology Service Desk Analyst Services

    3 weeks ago

    Ottawa, Canada Oomple Full time

    **Requirements**: - 2+ years post-secondary program including completion of computer technical courses - 5+ years of work experience in a Service Desk or Help Desk environment - Must be eligible for enhanced reliability status. - ITIL V3/V4 Certificate - Bilingual - French & English - Proven technical administration experience in: Windows 10 and MAC...

  • Bilingual Service Desk Analyst

    2 days ago

    Ottawa, Canada Nova Networks Inc. Full time

    **STRENGTHEN YOUR CAREER!** At Nova Networks, we pride ourselves on hiring smart, motivated people who excel at challenging themselves and enjoy working in a team-oriented environment. Looking for an exciting opportunity to work with leading products and with other talented and dynamic professionals? Then look no further. We believe strongly in lifelong...

  • Intermediate Service Desk Analyst

    3 days ago

    Ottawa, Ontario, Canada N-able Full time

    Intermediate Service Desk Analyst (Term Position) JOB_DESCRIPTION.SHARE.HTML CAROUSEL_PARAGRAPH JOB_DESCRIPTION.SHARE.HTML Ottawa, Canada Information Technology 19043 Job Description Why N-able IT doesn't get better than this N-able isn't just another software company – we're going places, and we'd love for you to be a part of that journey....

  • Bilingual Service Desk Analyst

    2 months ago

    Ottawa, Canada Nova Networks Inc. Full time

    NOVA Networks is seeking a Bilingual Service Desk Analyst has a strong knowledge of O365 and the Office suites including administration of the product \ license management. The Bilingual Service Desk Analyst will also require a strong understanding of Microsoft Teams and SharePoint You are “cool” under pressure demeanor and confident, alert voice will go...

  • Service Desk Analyst

    2 weeks ago

    Ottawa, Canada EDC Full time

    **Service Desk Analyst** - 0004CJ **Posting Date**: Jun 8, 2023, 3:17:18 PM **Primary Location**: Ontario-Ottawa **Job Type**: Permanent **Schedule**: Full-time Export Development Canada (EDC) is a financial Crown corporation dedicated to helping Canadian businesses make an impact at home and abroad. EDC offers financial products and knowledge to help...

  • Tier 1 Service Desk Analyst

    4 weeks ago

    Ottawa, Canada vTech Solution, Inc. Full time

    Hi, This is Anjali from vTech Solution, Inc. Hope you are doing well. Wish to check if you would like to consider below job: If yes, kindly send me a copy of your resume in word format and work authorization status details. Role: Tier 1 Service Desk Analyst Location: Hybrid (10-20%onsite) Term: 2023/04/03- 2024/03/29 Required Experience: - Service...

  • Bilingual Service Desk Analyst

    3 days ago

    Ottawa, Ontario, Canada Nova Networks Full time

    NOVA Networks is seeking Bilingual Service Desk Analysts that have a strong knowledge of Office 365 and the Office suites including administration of the product \ license management. The Bilingual Service Desk Analyst will also require a strong understanding of Microsoft Teams and SharePoint.You are "cool" under pressure demeanor and confident, alert voice...

  • Bilingual Service Desk Analyst

    3 days ago

    Ottawa, Ontario, Canada Nova Networks Full time

    NOVA Networks is seeking Bilingual Service Desk Analysts that have a strong knowledge of Office 365 and the Office suites including administration of the product \ license management. The Bilingual Service Desk Analyst will also require a strong understanding of Microsoft Teams and SharePoint.You are "cool" under pressure demeanor and confident, alert voice...

  • Service Desk Administrator

    1 week ago

    Ottawa, Canada Convergence Networks Full time

    SERVICE DESK ADMINISTRATOR SECURITY CONSULTING AND ASSESSMENT OTTAWA - Full time on client site Convergence Networks is one of North America’s leading managed service and managed security providers. We are a service company focused on helping clients leverage technology as a strategic tool and proactively protecting their business. We are fueled by...

  • Service Desk Administrator

    2 months ago

    Ottawa, Canada Convergence Networks Full time

    SERVICE DESK ADMINISTRATOR SECURITY CONSULTING AND ASSESSMENT OTTAWA - Hybrid, 2 days in office. Convergence Networks is one of North America’s leading managed service and managed security providers. We are a service company focused on helping clients leverage technology as a strategic tool and proactively protecting their business. We are fueled by...

  • Intermediate Service Desk Analyst

    1 month ago

    Ottawa, Canada N-able Full time

    Intermediate Service Desk Analyst (Term Position) JOB_DESCRIPTION.SHARE.HTML CAROUSEL_PARAGRAPH JOB_DESCRIPTION.SHARE.HTML Ottawa, Canada Information Technology 19043 Job Description Why N-able IT doesn’t get better than this! N-able isn’t just another software company – we’re going places, and we’d love for you to be a part...