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Service Desk Analyst

4 months ago

Ottawa, Canada Visionpool Business Services Full time

Visionpool Business Services is hiring a HYBRID Tier 1 Service Desk Analyst. in the Ottawa area

Description of Duties:

- Assist staff face to face, virtually, by phone or chat.
- Resolve issues with technology through one-on-one interactions.
- Troubleshoot a variety of first-level IT support issues on different platforms and programs.
- Develop documentation for common issues.
- Provides 'in incident' phone and report support as part of the service desk.
- Performs day-to-day support and monitoring of technologies and solutions.
- Investigates, analyzes, and responds to incidents.

Required Experience:

- Minimum 2 years Service Desk Support experience
- An undergraduate degree in computer science, engineering or mathematics
- In-depth knowledge of common software and operating systems
- Knowledge of computer hardware and peripherals
- Knowledge of iPhone and Android devices
- Familiarity with updating and using a knowledge base
- General knowledge of computer systems, analysis techniques, and ITIL processes

Assets:

- Bilingual
- Ability to work late
- O365
- Windows 11
- Service Now