Technology Service Desk Analyst Services
3 weeks ago
**Title**
- Technology Service Desk Analyst Services (Hybrid)
**Location**
- Ottawa, ON - Hybrid
**Start Date**
- 12-04-2023
**Language**
- Bilingualism in both official languages (English and French)
**Salary**
- Negotiable
**Security Clearance**
- Reliability Status
**Duration**
- 12 Months
**Date Posted**
- 11-14-2023
**Job ID**
- 13141
Maplesoft Group is currently seeking a Technology Service Desk Analyst Services (Hybrid) for our Federal Government client.
The following responsibilities are associated with the “Statement of Work” but are not limited to:
- Daily usage of Service Desk Tool following best practices e.g., resolution steps, recommendations to users.
- Providing technical support for our Microsoft Office, CRM, ERP and telephone systems.
- Performing daily checklist to ensure that all systems are operational.
- Running reports to analyze common end user problems.
- Involvement in various projects for the Infrastructure and End User Service Teams.
- Provide educational and support information for our systems through various mediums.
- Build relationships with customers both in person and over the phone.
- Contribute to team innovation through ideas for process improvement and efficiency.
- Develop, implement, and/or participate in the preparation knowledge base articles and/or documentation for Service Desk use; make recommendations for improvements.
- Document all problems and solutions in the Service Desk Tracking System
**- Be available to work rotating schedules which include evenings, weekends, and holidays.**
Maplesoft Group prides itself on its distinct corporate culture and recognizes that success is a direct reflection of our most valuable asset - our people. Therefore, attitude and ambition are key personality traits we seek out, along with skill and aptitude, in potential employees.
All employment decisions are made based on business needs, job requirements, and individual qualifications.
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