Bilingual Service Desk Analyst

4 weeks ago


Ottawa, Canada Nova Networks Full time

NOVA Networks is seeking Bilingual Service Desk Analysts that have a strong knowledge of Office 365 and the Office suites including administration of the product \ license management. The Bilingual Service Desk Analyst will also require a strong understanding of Microsoft Teams and SharePoint.

You are “cool” under pressure demeanor and confident, alert voice will go a long way in supporting the end-user as you work through the problem and resolving it; providing the end-user with the tools to meet their deadline.
- A strong knowledge of O365, Microsoft Teams, and Microsoft SharePoint
- Strong troubleshooting skills in Microsoft Windows 8, 10 environment
- Good Microsoft Exchange knowledge
- Fluent in both French and English [reading, writing and spoken]

Nice to Haves:

- Good knowledge of Adobe Cloud products and administration
- Good server knowledge (Windows server 2012, 2018+) and working within Active Directory

**Job Types**: Full-time, Permanent

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed

**Language**:

- English and French (preferred)

Work Location: In person



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