Team Leader, Fraud Risk Management

1 month ago

Montréal QC HT B, Canada Sun Life Full time

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

**Role Summary**:
Fraud risk management is increasingly important to Plan Sponsors. As an integral member of the management team, in this role as **Team Leader, Fraud Risk Management Unit** (FRM) you’re accountable for leadership of a team of investigative analysts who conduct initial risk assessments and administrative tasks. You’ll work in close partnership with other FRM leaders to ensure the successful delivery of all business objectives. The incumbent will play a key role in contributing to the setting and prioritizing of operational and change initiatives to leverage existing processes, technologies and our people to meet current and future business needs. The incumbent will also be accountable to develop business partnerships with areas that support the team and service delivery such as Customer Care Centre, Group Health & Dental (H & D) Claims, Business Analytics, and the Fraud Intelligence Analysts.

With the need to continuously adapt and evolve the incumbent will be responsible for leading changes while maintaining day to day delivery of service.

**Main Accountabilities**:

- Provide leadership to ensure the daily effective delivery of a consistent service experience
- Accountable for the management of a high-volume, production-oriented team
- Working in collaboration with the Sr. Best Practices Consultant, maintain policies, standards, and operating procedures
- Participate in setting and delivering on the Business Unit’s strategies, goals and initiatives to contribute towards a fully integrated Health & Dental Claims Operation of which the Fraud Risk management Unit is a critical part
- Support and champion the overall continuous improvement and innovation agenda for FRM ensuring that all change is sustainable and consistently exceeds the expectations of Sun Life’s Plan Members, Plan Sponsors, and distribution partners
- Collaborate effectively with colleagues cross-functional projects and initiatives, providing input as required
- Lead and support direct reports in executing quality service delivery and support them by providing direction, setting clear expectations, performance metrics and feedback, recognition, and holding individuals accountable for results.
- Develop the team’s competencies to fully utilize individual team members strengths and talents
- Monitor emerging trends in health care to identify potential risk of misuse or abuse of health and dental claims
- Manage small continuous improvement projects through entire cycle from inception to post-implementation monitoring

**Competencies**:

- Minimum of 3-5 years experience working in a high-volume, production-oriented environment, managing a team focused on Fraud and Abuse Management, particularly as it relates to Dental claims is required
- Proven track record leading a team, with demonstrated ability to create win/win solutions with business partners and facilitate cross-departmental teamwork that meets the needs of the business strategy
- Strong analytical skills
- Previous exposure or involvement in industry forums as it relates to Dental fraud an asset
- Strong communication skills (written and verbal)
- Exceptional customer focus skills
- Ability to see the impact of decisions and actions on both Plan Sponsors and Plan Members
- Ability to create change by challenging the status quo
- Ability to develop plans and implement changes
- Ability to hold others accountable
- As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

**Salary Range**:
56,000/56 000 - 93,000/93 000

**Job Category**:
Risk Management

**Posting End Date**:
28/11/2024

  • Bilingual Investigator, Fraud Risk Management

    1 month ago

    Montréal, QC H2T 3B2, Canada Sun Life Full time

    You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...

  • Manager, Fraud Risk Management Disability

    6 months ago

    Montréal, Canada Sun Life Full time

    You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...

  • Manager, Operational Risk

    3 weeks ago

    Montréal, QC H2T 3B2, Canada Sun Life Full time

    You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...

  • Analytical Director in Fraud Risk

    6 months ago

    Montréal, Canada National Bank of Canada Full time

    A career as an **Analytical Director in Fraud Risk** at National Bank is a unique opportunity to join a team of passionate individuals eager to change the banking world. We are customer-centric and work on high-impact big data projects and data modeling aimed at fraud risk management. **Your Role** - Supervise a team of 5 direct reports operating in the...

  • Bilingual Fraud Officer

    4 months ago

    Montréal, QC, Canada Royal Bank of Canada Full time

    **Job Summary** **What is the opportunity?** As part of the Suspicious Credit Support team, you will support the Canadian Banking Operations fraud management team in protecting shareholder’s interest by minimizing fraud losses. You will review and investigate Credit fraud alerts for RBC Banking products, ensuring operational risk/loss is mitigated and...

  • Analyst, Fraud Prevention

    1 month ago

    Montréal, QC, Canada Desjardins Full time

    Develop, implement, and maintain strategies to remedy fraud losses- Conduct periodic fraud control assessments to identify deficiencies while proposing enhancements to maintain their optimal efficiency- Contribute to the reporting of fraud-related metrics to management- Collaborate with key stakeholders to identify the Fraud Risk Assessment scope, approach,...

  • Head of Risk

    6 months ago

    Montréal, Canada Shakepay Full time

    Join our small, fiery team on a mission to usher in the Bitcoin golden age. **About Shakepay** Shakepay is reimagining financial services to give every Canadian their fair shake, by making it bitcoin-friendly, secure, and rewarding. When Shakepay launched in 2015, it quickly became one of Canada's fastest-growing financial institutions. Backed by top...

  • Fraud Prevention Coordinator

    6 months ago

    Montréal, Canada Vacances Air Canada Air Canada Vacations Full time

    Play a critical role in protecting the company against fraud through proactive detection, investigation and analysis of various credit card fraud schemes and trends. Provide meaningful and accurate analysis trends for development and maintenance of fraud. Support Accounts Receivable team with other duties. **KEY RESPONSIBILITIES**: - Work with other...

  • Fraud Prevention

    3 months ago

    Montréal, QC, Canada National Bank of Canada Full time

    A career as a senior fraud prevention and detection agent in one of our call centers is a job where you can have an impact on customer satisfaction. In this role, you use your customer service skills, your analytical mind and your ability to make decisions to manage fraud risks on a daily basis. Your job: - Thorough analysis of banking transactions to...

  • Internal Audit Manager, Fraud Investigation

    1 month ago

    Montréal, QC H3B 4C9, Canada Intact Full time

    Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are - here, diversity is a strength. You...

  • Lead. Wireless Fraud and Physical Security

    6 months ago

    Montréal, Canada Cogeco Full time

    Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated. Time Type: Regular Job Description: : The...

  • Team Leader, Credit and Customer Engagement

    1 month ago

    Montréal, QC, Canada Fairstone Full time

    The Team Leader call center must ensure the efficiency of employee’s work. Must be able to detect potential issues and find solutions to solve them or escalate them to next level. Require good communication skills both in writing and verbal. - Must be on calls 50% of weekly schedule to answer incoming calls from customer and merchant to take appropriate...

  • Project Manager, Canada Marketing

    2 weeks ago

    Montréal, QC H2T 3B2, Canada Sun Life Full time

    You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...

  • Manager, Operational Risk

    3 months ago

    Montréal, QC, Canada Sun Life Full time

    You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...

  • Junior Underwriter

    1 month ago

    Montréal, QC H2T 3B2, Canada Sun Life Full time

    You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...

  • Analyst, Fraud Prevention

    17 hours ago

    Montréal, Canada National Bank of Canada Full time

    A career as a fraud prevention and detection analyst in our team is your opportunity to safeguard clients' financial interests and protect the bank from emerging fraud threats. This role allows you to make a significant impact through your analytical expertise and decision-making skills. **Your Role**: - Respond to client inquiries about unusual...

  • Fraud Analyst, Bmo Virtual Connect Contact Centre

    4 weeks ago

    Montréal, QC, Canada BMO Financial Group Full time

    VIRTUAL61 - REMOTE/TELETRAVAIL - QC - BMO XXXXX Quebec,X0X 0X0 Language requirements for the role: Strong verbal and written languages skills in English. The Fraud Analyst, BMO Virtual Connect Contact Centre is accountable to take inbound calls from customers related to fraud. - Provides input and develops recommendations for process and customer service...

  • Fraud Analyst, Bmo Virtual Connect Contact Centre

    1 month ago

    Montréal, QC, Canada BMO Financial Group Full time

    VIRTUAL61 - REMOTE/TELETRAVAIL - QC - BMO XXXXX Quebec,X0X 0X0 Language requirements for the role: Strong verbal and written languages skills in both French and English The Fraud Analyst, BMO Virtual Connect Contact Centre is accountable to take inbound calls from customers related to fraud. - Provides input and develops recommendations for process and...

  • Access Request Analyst

    1 month ago

    Montréal, QC H2T 3B2, Canada Sun Life Full time

    You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...

  • Fraud Prevention Analyst

    6 months ago

    Montréal, Canada Vacances Air Canada Air Canada Vacations Full time

    Play a critical role in protecting Air Canada Vacations against fraud through proactive detection, investigation and analysis of transactions. The role will identify fraud patterns and trends to provide meaningful insights that support the continuous improvement of fraud prevention strategy. The role also requires the analyst to review chargeback cases and...