Fraud Prevention Coordinator

6 months ago

Montréal, Canada Vacances Air Canada Air Canada Vacations Full time

Play a critical role in protecting the company against fraud through proactive detection, investigation and analysis of various credit card fraud schemes and trends. Provide meaningful and accurate analysis trends for development and maintenance of fraud.
Support Accounts Receivable team with other duties.

**KEY RESPONSIBILITIES**:

- Work with other prevention coordinators to co-ordinate download of chargebacks received from AMEX and Moneris.
- Contact departments and agencies regarding chargebacks to obtain clarity and supporting evidence as part of a chargeback rebuttal.
- Compile evidence from multiple systems and sources to effectively rebuttal chargebacks before the chargeback deadline.
- Provide detailed notes on the actions taken for a chargeback and update the fraud prevention solution to ensure fraud bookings are correctly identified with all appropriate flags.
- Identify, and analyse daily bookings using various monitoring systems (Accertify, web daily reports, banks, Visa/ MasterCard on-line, etc.) and action high risk situations using professional judgement and various tools to decipher if a booking is potentially fraudulent.
- Making decisions to cancel potentially fraudulent bookings on behalf of the company.
- Run queries/programs to analyse, detect and mitigate fraud.
- Ensure a partnership of communication is followed with the fraud management department when changing and evolving trends on fraud are identified.
- Work in team environment on projects and assignments with a view to improving productivity and efficiency in fraud loss prevention and investigations.
- Work with other fraud Coordinators and Manager in the analysis of new fraud trends, detecting and analyzing common point of purchase for fraud compromises/data breaches.
- Maintain current knowledge of new fraud prevention technologies.
- Liaise with various departments, and external organizations such as law enforcement agencies, Visa International, MasterCard International to obtain/provide information for analysis purposes and to reduce potentially losses.
- As a key contributor to the business unit, the job has the authority to recommend changes to business processes in order to enhance operational efficiency and effectiveness.
- Participate in special projects including cross-training that is assigned from time to time by management.
- Assist Accounts Receivable Team with various weekly tasks
- Other projects as required by the manager.

**KNOWLEDGE AND SKILLS REQUIRED**:

- Must exhibit solid judgement and strong analytical skills to provide solutions to fraud related customer issues and decision making.
- Proficient analytical, problem-solving and conceptualization skills.
- Must have extensive PC skills and knowledge including working experiences with Word and Excel.
- Experience in building queries and reports in Excel is an asset.
- Comprehensive verbal and written communication skills in English and French.
- Proven sound for decision making skills.
- Ability to effectively manage multiple activities of varying complexity while under time constraints in a sensitive, fast paced and high-volume environment.
- Excellent interpersonal skills to deal effectively with a range of people.
- A strong team player who can effectively “influence without authority”
- There will be a wide variety of situations, some of which may require tact, diplomacy and discretion.
- Ability to work in a dynamic environment where processes and procedures are constantly changing.
- Ability to work effectively independently and in a team, with mínimal supervision.
- Ability to remain professional and empathize with the situation of an irate and/or upset customer.
- Working hours may vary as required

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