Team Leader, Credit and Customer Engagement
4 days ago
The Team Leader call center must ensure the efficiency of employee’s work. Must be able to detect potential issues and find solutions to solve them or escalate them to next level. Require good communication skills both in writing and verbal.
- Must be on calls 50% of weekly schedule to answer incoming calls from customer and merchant to take appropriate action for each call.
- Provide oversight to credit underwriters that manage credit exception and credit policy approvals that did not meet branch approval requirements. Manual credit decision are performed using scoring tools, credit bureau analysis, validation of employment, income and other related factors. All decisions and rationale should be documented in notes.
- Assists manager by providing guidance to all levels of staff regarding processes and operating procedures of the team
- Monitor queues and make adjustments to ensure service levels are met
- Assist in department projects and initiatives
- Works with limited supervision to perform job duties
- Help coach and train new and existing staff
- Attends meetings/conference calls as required
- Strong analytical, problems solving skills, multi-tasking skills
- Able to read credit bureau and analyses suspicious activity for potential fraud
- Ability to handle escalated calls
- Able to interacts with all levels of managers, internal departments and external clients
- Assist with system testing and serves on project teams for new business initiatives
- Ability to work under pressure and use company resources in emergencies.
- High School Diploma or equivalent
- 2 years’ experience as a Senior Representative or Team Leader experience.
- Strong Credit and Customer service knowledge and experience
- Ability to multi-task and learn quickly in a fast-paced environment
- Excellent communication and leadership skills
WE ARE PROUD TO BE: Montreal's Top Employers 2024 by Canada’s Top 100 Employers
Learn more:
Follow us on LinkedIn:
Time Type:
Full time
Job Type:
Permanent
-
Customer Service, Credit Counsellor
2 months ago
Montréal, QC, Canada CIBC Full timeWe’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...
-
Credit Analyst
3 months ago
Montréal, QC, Canada iA Groupe financier iA Financial Group Full timeDomain : Private Welath Type : Contract (16 months) Start : September Credit Department is to minimize market and credit risk. Credit Analyst plays an integral role of balancing the need to reduce risk with the needs of IA Private Wealth Retail clients. This is done through various tasks and accountabilities. The Credit Analyst will report to the Director...
-
Director, Commercial Credit
3 months ago
Montréal, QC, Canada Scotiabank Full timeRequisition ID: 206019 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Through the direction and supervision of a team of adjudicators, contributes to the quality of the Bank’s Commercial Credit portfolio in an assigned geographic area, contributing also to its profitable growth and ensuring the...
-
Team Leader, Customer Service
2 months ago
Montréal, QC, Canada Groupe Vision New Look Inc Full time**ABOUT US** Welcome to New Look Vision Group Inc (GVN), recognized as one of Canada's best-run companies. As a member of our extended family, you'll be joining a company that values transparency, ambition, respect and accountability. Our company boasts an impressive network of 477 stores, including 417 in Canada and 60 in the United States. Since 2013,...
-
Team Performance Leader
5 months ago
Montréal, Canada Canada Life Assurance Company Full time**Job Description**: We are looking for an acting **Team Performance Leader!** The acting Team Performance Leader will be reporting to an Associate Manager in our Montreal Benefits Payment Office. Responsible for engaging, motivating, developing, and leading staff by being available and visible to affect the entirety of the team’s operation. By...
-
Customer Service, Credit Counsellor
2 months ago
Montréal, QC, Canada CIBC Full timeWe’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...
-
Customer Engagement
5 months ago
Montréal, Canada Lightspeed Commerce Full time**Hi there! Thanks for stopping by** Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place! We're looking for a Customer Engagement and Communications Manager to join our Brand & Marketing team. You will help amplify our mission to power the world's best businesses by being the engagement &...
-
Director of Marketing, Customer Engagement, Hospital
6 months ago
Montréal, Canada Sandoz Canada Full timeSandoz is going through an exciting and transformative period as a global leader and pioneering provider of sustainable Generic and Biosimilar medicines. Now as an independently listed company, Sandoz aims to increase its strategic focus, operate with greater agility, set clearer business objectives, enhance shareholder returns, and strengthen its culture...
-
Customer Engagement Manager
3 months ago
Montréal, QC, Canada SKF Full time**Location**: - Montreal - Quebec **Industry**: - Sales & Customer Service **Job ID**: - 1360 **Date Published**: - 25-Jul-2024 **Salary**: - $75000 to $90000 Per Year **Customer Solutions Manager** Location: Montreal, QC **About SKF**: **SKF has been making the world spin since 1907!** SKF is an industry-leading manufacturer dedicated to a...
-
Bilingual Customer Service Professional Iii
2 months ago
Montréal, QC, Canada Robertson and Company Full timeOur client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking. Introduction: Prime Hires is seeking a skilled Bilingual Customer Service Professional with 2-3...
-
Customer Engagement Manager
4 weeks ago
Montréal, QC, Canada Third Bridge Full timeAt Thirdbridge, we take pride in bringing together passionate individuals and visionaries through an unparalleled culture. Our daily mission is to collectively create useful and sustainable software solutions, and we thrive when doing so, ensuring excellence in our work. As our first Engagement Manager, you will play a pivotal role in enhancing our client...
-
Analyst, Credit Analysis
1 month ago
Montréal, QC, Canada Scotiabank Full timeRequisition ID: 209146 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Purpose of Job** The Analyst, Credit Analysis & Support Team is responsible for contributing to the profitable growth and quality of the Commercial Automotive portfolio by performing credit administration tasks to the highest...
-
Director, Credit Authorization
1 week ago
Montréal, QC, Canada EDC Full time**Posting Date**: Nov 15, 2024, 2:04:23 PM **Primary Location**: Quebec-Montreal **Job Type**: Permanent **Schedule**: Full-time **Overview** Are you ready to advance your career while impacting change in emerging markets? We are looking for a Director to lead our Credit Authorization Team. Welcome to **FinDev Canada**, Canada’s development...
-
Credit Analyst-
3 months ago
Montréal, QC, Canada Société Générale Full time**Responsibilities**: **ABOUT THE JOB**: Global Banking and Advisory (GLBA) combines recognized wholesale coverage with world-class product, financing, and advisory expertise within one team, enabling us to best support our clients. On the one hand, our transversal, product-neutral coverage teams span all businesses to promote the bank's products and...
-
Regional Team Leader
3 months ago
Montréal, QC, Canada Activation Services Inc. Full timeJob Description - Regional Team Lead It’s an exciting time to be at ASI Retail Services, working for a people focused company that’s at the top of its game. The momentum we’ve generated in recent years with our commitments to customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our...
-
Consultant, Credit Risk Management
1 month ago
Montréal, QC, Canada KPMG Full timeOverview: At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world. Our Financial Risk Management practice is looking for a Consultant with a quantitative modelling profile to join our team in the **Montreal** office. You will be...
-
Customer Delivery Leader-quebec
5 months ago
Montréal, Canada Cisco Systems Full time**What You'll Do**: - The Cisco Customer Experience team in Canada is in search of a seasoned leader and effective communicator with a profound grasp of business fundamentals, service lifecycle execution, and cross-functional team alignment. This individual will spearhead a team comprising Engineering Technical Leaders, Delivery Architects, and Networking...
-
Customer Engagement Lead
5 months ago
Montréal, Canada Autodesk Full timeJob Requisition ID # - 24WD77155 - La traduction en Français se trouve plus bas!/The French translation can be found below!_ Position Overview The Content Strategy & Experience team in Customer Technical Success (CTS) ensures high-quality product expertise is delivered to customers as they learn, adopt, and use Autodesk’s platform through impactful...
-
Credit Coordinator
1 month ago
Montréal, QC, Canada Muraflex Full time**Welcome to Muraflex** Muraflex is a leading architectural manufacturing company bringing high end glass partition walls to commercial spaces. Our elegant and design-savvy products are created and manufactured in Montreal with a European touch that distinguishes our unique style. Muraflex products are not only high-performing but also always emblematic of...
-
Customer Service Professional
2 months ago
Montréal, QC, Canada Robertson and Company Full timeOur client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking. Introduction: Prime Hires is seeking a skilled Bilingual Customer Service Professional to join our...