Bilingual Fraud Officer

5 months ago


Montréal QC, Canada Royal Bank of Canada Full time

**Job Summary**

**What is the opportunity?**

As part of the Suspicious Credit Support team, you will support the Canadian Banking Operations fraud management team in protecting shareholder’s interest by minimizing fraud losses. You will review and investigate Credit fraud alerts for RBC Banking products, ensuring operational risk/loss is mitigated and negative client impact and experience is kept to a minimum.

Please note: This is a hybrid role.

**What will you do?**
- Review NDB alerts and update notifications accordingly
- Record and refer all suspicious files when required

**What you need to succeed?**
- At least 12 months experience in client service or fraud related environment
- Bilingual in French and English at a professional level in both languages, as this role requires fluency in French and English in order to serve our clients in the community with English speaking needs.
- Ability to handle with confidence a high workload environment, while prioritizing and multitasking with a commitment to delivering superior client experience
- Proven interpersonal communication and problem resolution skills
- Able to work a set shift of 8:00am to 8:00pm Monday to Saturday

**Nice-to-have**:

- Mortgage related Fraud experience
- Fraud IQ, Casper, Linx, EIM, Camps, IRIS, Synergy, Origenate, TSYS

**Job Skills**

Anti-Money Laundering (AML), Credit Analysis, Data Gathering Analysis, Financial Regulation, Fraud Management, Fraud Risk Management, Information Capture, Order Processing, Process Management, Risk Control

**Additional Job Details**

**Address**:
7101 AV DU PARC:MONTRÉAL

**City**:
MONTRÉAL

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
PERSONAL & COMMERCIAL BANKING

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2024-08-18

**Application Deadline**:
2024-09-03

**I**nclusion** and Equal Opportunity Employment**

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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