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Administrative Assistant
3 weeks ago
We are currently seeking an experienced and customer service-oriented **Administrative Assistant** for our Barrie ON, office. The position will be on a fixed 6-month contract.
**Key Responsibilities**
- Answer telephone, screen and direct calls to the appropriate departments
- Communicate with new and existing clients to complete a medical questionnaire, ensuring the accuracy/timeliness of the information. This information is used by the insurance agents (sales team) to provide quotes to their clients.
- Document all call information according to standard operating procedures
- Enter new client information as well as update existing client information into computer database system
- Manage and resolve client concerns and complaints as well as identify and escalate priority issues when required
- Follow-up with client calls where necessary
- Provide other administrative support to staff
**Key Competencies**
- Strong knowledge of customer service principles and practices and able to deal with a mature clientele
- Strong individual and team player with a positive attitude
- Demonstrated ability to adapt to change with a forward-thinking mindset, offering solutions and creative thinking
- Strong skills in communication (verbal, written and listening), time-management, multi-tasking, organization, attention to detail, problem analysis/solving and overall work ethic
- Self-motivated and able to work under pressure within a fast-paced environment
**Education/Knowledge/Experience**
- Fluent in English (Bilingual French an asset)
- Administrative and office experience (or relevant experience)
- Basic understanding of the insurance industry an asset
- High school diploma or equivalent preferred
- Can operate a multi-line phone system
- Accurate/thorough data entry and typing skills
Our business hours of operation are Monday to Thursday 9:00 am - 5:00 pm, Friday 9:00 am - 4:00 pm. Hours may vary upon the needs of the company.
**Job Type**: Fixed term contract
Contract length: 6 months
**Salary**: $16.75 per hour
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Barrie, ON: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Administrative experience: 1 year (preferred)
Work Location: In person
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