Operations Manager
5 days ago
**The Company**
Think Research is an industry leader in delivering knowledge-based digital health software solutions. Our mission is to organize the world’s health knowledge so everyone gets the best care. We create cutting-edge, evidence-based healthcare technology solutions that support the clinical decision-making process, standardize care, and improve patient outcomes. For over a decade, our cloud-based, EMR-agnostic digital tools have empowered clinicians around the world and positively impacted millions of patients across the continuum of care - including primary physician care, acute care hospitals and surgical suites as well as community and seniors care. We are proud to serve as a trusted health system partner to a rapidly growing, global client base that spans five continents across more than 13,000 healthcare facilities, with a clinical audience of over 300,000 doctors, nurses and pharmacists. If you are looking to improve patient care and are passionate about technology — look no further.
**Why Us?**
- It's not every day that you have the chance to change the way your friends and family are cared for - Make an impact
- Be a part of the digital disruption happening in healthcare and do challenging, meaningful work
- We’re growing, and so will you with leaders who will support your development through mentorship and other opportunities
- Collaborative, creative, dynamic and flexible work environment, with a start-up spirit
**The Role**
The **Operations Manager **will be a system-level thinker who contributes to the overall roadmap of establishing and advancing a call center that enables the routing of clients through the health care system. In parallel, the position of Clinical Operations Manager will also assume responsibility and accountability of the successful operations of the call center.
**You Will Have The Opportunity To**:
- Support in the planning and execute in the set up of all aspects of the call center
- Manage the day-to-day operations
- Address operational challenges that may arise such as those regarding personnel, technology, and processes
- Handle escalations that may arise including those from any client encounters
- Develops a positive climate among staff and provides support and assistance in managing conflict.
- Ensures that staff are following all policies and procedures in place such as appropriate data capture within software
- Measure performance against set Key Performance Indicators by senior leadership
- Keep senior leadership team abreast and informed of any concerns and proactively provide proactive and clear status reporting through written and oral updates
- Support leadership in developing the future roadmap of the operations
**What You Will Bring**
- Bachelor’s degree
- Minimum 2 years experience of management experience in a call center environment, preferably in the healthcare space
- Strong eye for detail and operational excellence
- Leadership competencies including being results-oriented, operating strategically, being customer focused, managing complex problems, and cultivating engagement to drive vision and purpose
- Demonstrated ability to handle multiple tasks and prioritize work in an efficient and organized manner
- Well developed time management skills and can problem solve effectively
- Superior written/oral communication and presentation skills; excellent interpersonal and relationship building skills; ability to effectively convey factual information and detailed explanations
- Demonstrated ability to make decisions, exercise good judgment, discretion and initiative when dealing with confidential information and/or in responding to inquiries
- Very comfortable with technology and software
- Self-motivated with a passion for providing high quality client services and building relationships
- Think Research and all subsidiaries are proud to be an equal opportunity employer and is committed to creating a diverse and inclusive workplace, free of discrimination and harassment._
- We provide equal employment opportunities (EEO) to all employees and applicants regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status._
- We are committed to providing accommodations for people with disabilities. Should you require an accommodation, we would like to work with you to meet your needs._
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