Service Coordinator

1 month ago

Burnaby, Canada Fusion Security Full time

**_Greater Vancouver's Leading Security Solutions Provider_**

Fusion Security is a fast growing, quality driven organization that offers long term, challenging opportunities for the right person. We are looking for professionals currently working in security that aspire to an opportunity where dedication, exceptional performance and a positive attitude will be rewarded both financially and professionally

**Service Coordinator**

**Employment type**: Full-time, Permanent

**Location**: Burnaby

Are you stuck in your role and looking for an opportunity within a company where dedication, exceptional performance and a positive attitude will be rewarded both financially and professionally? Fusion has a great opportunity for the right person to join our team.

**The Role**:
The Service Coordinator will help support our Technicians in the field and our Clients, as well as assist with the various administrative and customer service duties as required for a technical service company. We are a progressive, fast growing tech company looking for dynamic and enthusiastic individuals to participate in our continued success. We are located close to SkyTrain and the highway. This role is key to our delivering a high level of service to our employees and customers. The duties are varied, and a typical day could include a variety of tasks such as:

- Receive service requests from clients. Evaluate the needs of clients and respond accordingly. Create service tickets into our software system. Develop schedules for field service personnel, taking into account work order priorities, due dates, time required, location, skills required, workload and urgency.
- Distribute service orders to field service personnel ensuring that appropriate systems are updated and individuals informed when work orders are completed.
- Follow up on open service tickets as required. Review completed tickets and prep for invoicing on a daily basis.
- Work closely with the service team to ensure best possible customer service to our clients.
- Provide assistance to field personnel if needed.
- Assist clients with technical support when possible.
- Respond to any issues and follow-up by coordinating appropriate departments or field agents.
- Provide support and backup for other administrative/inside sales duties as requested.
- Schedule Annual ULC Inspections and maintain inspection report database.
- Run reports and audits of security systems to ensure they are operating as designed.
- Monitor and audit alarm reports to identify and resolve issues.
- Work with other departments to ensure seamless security service delivery.
- Strong client service, customer relations skills.
- Above average organizational and administrative skills.
- Strong problem-solving skills required.
- Computer experience with MS Office is required.
- Strong English written and verbal communications skills are required.
- Experience in a call/service center is an asset.
- Experience with access control, CCTV and/or Intrusion systems is an asset.
- Experience in or with an alarm monitoring station is an asset.
- A team Player

**We offer**:

- High Industry Wages commensurate with experience
- Increases based on performance
- Advancement opportunities in a growing organization
- Excellent benefits package
- Gym Membership

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