Warehouse Dispatcher

7 months ago

Hamilton, Canada Calea Ltd. Full time

**Position Summary**:
To ensure that Calea meets its contractual agreement by meeting the delivery requirements of all orders.

The dispatcher is responsible for communicating and coordinating of all orders with couriers. The

dispatcher is also responsible for ensuring all deliveries are scanned, routed, labeled and checked

accurately prior to it being shipped by following the shipping guidelines as outlined in the shipping

procedure SOP923.

**Principal Accountabilities**:

- Commits to being fully engaged, caring, and enthusiastic about the organization and its goals
- Commits to living the core Company values of
- _ Customer Focus - We put customers first_
- _ Quality - We demand excellence_
- _ Integrity - We are trustworthy_
- _ Collaboration - We work well together_
- _ Creativity - We deliver solutions_
- _ Passion and Commitment - We care_
- Adheres to corporate, regulatory and individual responsibilities supporting the Company’s
- quality management programs, supporting policies, procedures, work instructions, and
- relevant software (Documentum)
- Adheres to the Company’s commitment to and policy on Code of Conduct
- Adheres to organizational and individual health and safety responsibilities in the workplace
- Maintains up-to-date health and safety training
- Maintains up-to-date training designated for this position via Kabi LIFT Learning
- Management System and other position specific training as required
- Assign a route and print labels for deliveries being prepared for shipping.
- Ensures that all orders are accurately labeled and piece count verified.
- Route confirms all routes and verifies piece count prior to handing shipments to courier.
- Ensures that all orders are scanned prior to it being shipped.
- Ability to build routes with density and use shipping program Tour Solver to assist in ensuring the
- required delivery times are met.
- Responsible for continuously monitoring the shipping and warning screens on the Monarch system.
- Responsible for changing the status of all equipment pickups to successful or unsuccessful.
- Responsible for notifying Client Services of all unsuccessful deliveries and changing the order status on
- the Monarch system.
- Must have a good understanding, and follow the guidelines as outlined in the shipping procedure
- (SOP923)
- Other duties as assigned.

**Relations with Others**:

- Internally there is interaction with staff and management of all local and regional internal departments

including but not limited to: Finance, Human Resources, Operations, Pharmacy, Customer Service, Sales

and QAQC as applicable
- Externally there is interaction with couriers, transportation companies and patients.

**Qualifications**:

- High School diploma.
- Class G License
- Minimum 2 years of dispatching experience in the GTA

**Skills**:

- Excellent communication skills (written and verbal)
- Excellent customer service skills and the ability to collaborate with all levels both inside and outside the organization
- Strong computer skills in MS Office
- Self-motivated and able to work with mínimal supervision
- Strong attention to detail with the ability to multi-task and handle fluctuating workloads
- Excellent organizational and problem solving skills
- Excellent continuous improvement skills
- Proven ability to adhere to standards & procedures and maintain confidentiality

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