Customer Service Representative

2 months ago

Hamilton, Canada Transcare Logistics Corporation Full time

**Transcare Logistics Corporation is looking for a Customer Service Representative to join our team (this is an on-site administrative position). Must have strong administrative skills with a good eye for details.**

Transcare is a wholly owned subsidiary of Canadian Pacific Kansas City Railway (CPKC). Transcare Logistics is the largest and the fastest steel transload (rail to truck) facility in Canada. Canada's first automated distribution hub ensures unparalleled speed of service for coil, pipe or plate. We transload a variety of material from steel, drywall, lumbar and other commodities.

**6% Vacation Pay and 3 weeks vacation after 3 years**

The **Customer Service Representative** is responsible for customer service, receiving and shipping customer material, inventory, truck flow and other related duties.

**Key Responsibilities**
- Understand inventory layouts and customer information requirements
- Handle all customer service issues including, but not limited to ; providing proofs of delivery, booking carriers for rush loads, follow up on deliveries, explaining inventory discrepancies, material tracking, etc.
- Monitor progress of all customer requests and provide customers with ongoing status of their requests
- Responsible for maintaining accurate and current inventory records
- Enter shipping and receiving information into IMS
- Create releases and redirect material as per customer instructions
- Schedule the incoming train, create bills, book loads, etc.
- Responsible for scheduling truck traffic through warehouse
- Schedule and book carrier loads for all incoming/outgoing train traffic
- Monitor and adjust the plan as required (i.e., reschedule loads, add rush loads, etc.)
- Communicate with dispatchers and carriers daily regarding appointment times, rush and missed loads, cancellations, etc.

**Qualifications**
- Minimum of 2 years of experience preferred
- Strong attention to detail, interpersonal skills and customer focused
- Excellent oral and written communication skills and the ability to identify and resolve conflicts
- Analytical, results-orientated, excellent time management skills
- Proficient with PC and Microsoft Office

**Working conditions**
Must be able to work independently and as part of a team.

Transcare is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act ('AODA').

**Job Types**: Full-time, Permanent

Pay: $22.00 per hour

Additional pay:

- Bonus pay
- Overtime pay

**Benefits**:

- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift

Application question(s):

- How many years of administrative experience do you have?

**Experience**:

- customer service: 2 years (required)

Work Location: In person

  • Customer Service Representative

    6 months ago

    Hamilton, Canada Webhelp Full time

    **Customer Service/Support** **Location** - Hamilton, Canada*** Job Title: Customer Service Representative (Automotive) On Site **Job Description**: The Customer Service Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and...

  • Customer Service Representative

    6 months ago

    Hamilton, Canada Webhelp Full time

    **Customer Service/Support** **Location** - Hamilton, Canada*** Job Title: Customer Service Representative (Bilingual: French/English) On-Site **Job Description**: The Customer Service Representative (Remote) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support...

  • Customer Service Representative

    2 months ago

    Hamilton, Canada Handyman Connection of Hamilton, ON Full time

    **What You Will Receive** - Earn competitive pay depending on your skills, experience and availability - Work during traditional business hours - Professional small office with a friendly touch - Excellent training and support - Business casual attire atmosphere **Responsibilities** - Dedication to excellent customer service - Able to manage small business...

  • Customer Service Representative

    7 months ago

    Hamilton, Canada Thos. R. Birnie & Sons Full time

    **The Opportunity** We have a an opening for a full-time **Customer Service Representative** in our call center. In this position you are a key member of our team, acting as the first point of contact for our company. You are responsible for providing the highest level of customer service to our customers. Key job tasks include: - Receive incoming calls in...

  • Customer Service Representative

    7 months ago

    Hamilton, Canada Thos. R. Birnie & Sons Full time

    **The Opportunity** We have a an opening for a full-time **Customer Service Representative** in our call center. In this position you are a key member of our team, acting as the first point of contact for our company. You are responsible for providing the highest level of customer service to our customers. Key job tasks include: - Receive incoming calls in...

  • Customer Service Representative

    7 months ago

    Hamilton, Canada Thos. R. Birnie & Sons Full time

    **Benefits**: - Competitive salary - Dental insurance - Health insurance - Training & development **The Opportunity** We have a an opening for a full-time **Customer Service Representative** in our call center. In this position you are a key member of our team, acting as the first point of contact for our company. You are responsible for providing the...

  • Customer Service Representative

    4 months ago

    Hamilton, Canada Thos. R. Birnie & Sons Full time

    **Benefits**: - Competitive salary - Dental insurance - Health insurance - Training & development **The Opportunity**: Are you a people person with a passion for helping others? We’re looking for a full-time Customer Service Representative to join our call center. As the first point of contact for our customers, you'll be a vital member of our team,...

  • Customer Service Representative

    6 months ago

    Hamilton, Canada Lifemark Health Group Full time

    **Customer Service Representative** Lifemark is a physiotherapy and rehab organization that employs a multi-disciplinary and holistic approach to provide our patients with the highest level of quality and compassionate care. We are looking for to fill **two Customer Service Representative **positions at our Lifemark Physiotherapy Main East & Kenilworth...

  • Customer Service Representative

    6 months ago

    Hamilton, Canada Uline Full time

    **Customer Service Representative** **Pay from $28 to $32 per hour - That's up to $72,000 - $80,000 per year with bonuses!** **Toronto Branch** **3333 James Snow Parkway, Milton, ON L9T 8L1** Customer Service is the heartbeat of Uline! As a Customer Service Representative, you’ll dig into order details to deliver an exceptional experience our customers...

  • Customer Service Representative

    6 months ago

    Hamilton, Canada YORK1 Full time

    Job description **Position Overview**: The Customer Service Representative (CSR) is responsible for delivering excellent customer service and supporting clients in managing waste disposal and recycling services. This role involves accurately inputting orders, handling customer inquiries, resolving issues, coordinating service requests, and ensuring customer...

  • Customer Service Representative

    2 months ago

    Hamilton, Canada Fox Refrigeration & HVAC Full time

    Overview: **Responsibilities**: - Assist customers with inquiries, orders, and issue resolution - Upsell products or services to increase revenue - Perform data entry accurately and efficiently - Analyze customer interactions to improve service quality **Experience**: - Previous experience in customer service is preferred - Strong communication skills to...

  • Customer Service Representative

    2 months ago

    Hamilton, Ontario, Canada beBee Professionals Full time $25,000 - $35,000

    beBee Professionals in Hamilton is looking for a Customer Service Representative to join our team. As a Cashier, you will be responsible for handling customer transactions, providing excellent customer service, and maintaining a clean and organized checkout area.Key Responsibilities:Process customer purchases and handle cash, credit, and debit...

  • Customer Service Representative

    4 months ago

    Hamilton, Canada Ministry of Public and Business Service Delivery and Procurement Full time

    **Embrace the excitement of meeting people in your community where everyday brings new faces.**: **What we offer**: ServiceOntario offers a training program that will help you be successful in the role. Join our team in Hamilton, where you will be supported to delivering fast and friendly services. **About the job**: - Learn about **the Customer Service...

  • Customer Service Representative

    3 months ago

    Hamilton, Canada Thos. R. Birnie & Sons Full time

    Benefits: Competitive salary Dental insurance Health insurance Training & development The Opportunity:Are you a people person with a passion for helping others? We’re looking for a part-time Customer Service Representative to join our call center. As the first point of contact for our customers, you'll be a vital member of our...

  • Customer Service Representative Onsite

    6 months ago

    Hamilton, Canada Webhelp Full time

    **Customer Service/Support** **Location** - Hamilton, Canada*** Job Title: Customer Service Representative OnSite (Automotive) **Job Description**: The Customer Service Representative (Automotive) interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems...

  • Customer Service Representative

    5 months ago

    Hamilton, Canada Traffic Tech Full time

    Description Who We Are:  When you join Traffic Tech, you join a team that keeps the global economy moving – literally. Traffic Tech is recognized as an industry leader and the logistics partner to many highly recognizable international brands. With offices throughout North America, South America, Asia and Europe, the company offers progressive &...

  • Customer Service Representative

    6 months ago

    Hamilton, Canada Traffic Tech Inc. Full time

    **Who We Are**: When you join Traffic Tech, you join a team that keeps the global economy moving - literally. Traffic Tech is recognized as an industry leader and the logistics partner to many highly recognizable international brands. With offices throughout North America, South America, Asia and Europe, the company offers progressive & efficient solutions...

  • Customer Service Representative

    2 months ago

    Hamilton, Canada Traffic Tech Inc. Full time

    **Who We Are**: When you join Traffic Tech, you join a team that keeps the global economy moving - literally. Traffic Tech is recognized as an industry leader and the logistics partner to many highly recognizable international brands. With offices throughout North America, South America, Asia and Europe, the company offers progressive & efficient solutions...

  • Customer Service Representative

    7 months ago

    Hamilton, Canada Traffic Tech Inc. Full time

    **Who We Are**: When you join Traffic Tech, you join a team that keeps the global economy moving - literally. Traffic Tech is recognized as an industry leader and the logistics partner to many highly recognizable international brands. With offices throughout North America, South America, Asia and Europe, the company offers progressive & efficient solutions...

  • Customer Service Representative

    2 months ago

    Hamilton, Canada Ruffin’s Pet Centre Hamilton Full time

    **Overview** We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and analyze customer needs will be essential in ensuring a positive experience. We value...