Customer Service Representative

6 days ago

Hamilton, Canada Transcare Logistics Corporation Full time

**Transcare Logistics Corporation is looking for a Customer Service Representative to join our team (this is an on-site administrative position). Must have strong administrative skills with a good eye for details.**

Transcare is a wholly owned subsidiary of Canadian Pacific Kansas City Railway (CPKC). Transcare Logistics is the largest and the fastest steel transload (rail to truck) facility in Canada. Canada's first automated distribution hub ensures unparalleled speed of service for coil, pipe or plate. We transload a variety of material from steel, drywall, lumbar and other commodities.

**6% Vacation Pay and 3 weeks vacation after 3 years**

The **Customer Service Representative** is responsible for customer service, receiving and shipping customer material, inventory, truck flow and other related duties.

**Key Responsibilities**
- Understand inventory layouts and customer information requirements
- Handle all customer service issues including, but not limited to ; providing proofs of delivery, booking carriers for rush loads, follow up on deliveries, explaining inventory discrepancies, material tracking, etc.
- Monitor progress of all customer requests and provide customers with ongoing status of their requests
- Responsible for maintaining accurate and current inventory records
- Enter shipping and receiving information into IMS
- Create releases and redirect material as per customer instructions
- Schedule the incoming train, create bills, book loads, etc.
- Responsible for scheduling truck traffic through warehouse
- Schedule and book carrier loads for all incoming/outgoing train traffic
- Monitor and adjust the plan as required (i.e., reschedule loads, add rush loads, etc.)
- Communicate with dispatchers and carriers daily regarding appointment times, rush and missed loads, cancellations, etc.

**Qualifications**
- Minimum of 2 years of experience preferred
- Strong attention to detail, interpersonal skills and customer focused
- Excellent oral and written communication skills and the ability to identify and resolve conflicts
- Analytical, results-orientated, excellent time management skills
- Proficient with PC and Microsoft Office

**Working conditions**
Must be able to work independently and as part of a team.

Transcare is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act ('AODA').

**Job Types**: Full-time, Permanent

Pay: $22.00 per hour

Additional pay:

- Bonus pay
- Overtime pay

**Benefits**:

- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift

Application question(s):

- How many years of administrative experience do you have?

**Experience**:

- customer service: 2 years (required)

Work Location: In person

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