Hotel Front Desk Agent

4 months ago


Winnipeg, Canada Sparrow Hotels Full time

At Sparrow Hotels, our core purpose is to create an environment for people and communities to flourish. We strive to be responsible to our guests, clients and staff through social responsibility, community investment, sustainability, design, and innovation.

Our roots in the Winnipeg community run deep with more than 80 years in the hospitality industry, growing alongside a city profoundly shaped by culture and hospitality. It is from this history that we draw inspiration to extend the most genuine and unique dining, spa and hotel experiences.

**We are excited to be recruiting for a part time Hotel Front Desk Agent at our Wyndham Garden Winnipeg Airport Location.**

**This is a part-time position, and the hours will be **evenings and weekends**, depending on hotel business levels. Shifts will be 3:00pm - 11:00pm.**

Wyndham Garden is a full-service hotel located on the first Urban Reserve in Winnipeg; the Long Plain Madison Reserve located on Treaty 1 territory. The hotel is owned by Long Plain First Nation and will be operated by Winnipeg based Sparrow Hotels. The hotel features 132 guest rooms, pool, waterslide, fitness centre, 5800 square feet of flexible meeting space, dining room, café, and 230 parking stalls.

**Duties**:

- Check guests in, issue room keys, provide information on hotel services and room location.
- Ensure valid identification is taken from guests at check-in
- Answer phones in a prompt and courteous manner
- Up-sell rooms where possible to maximize hotel revenue
- Answer all guest calls, messages, requests, questions or concerns
- Record guest preferences in the PMS system
- Check guests out, including resolving any late or disputed charges
- Accurately process all guest transactions using established procedures
- Communicate any outstanding guest requests or issues to management that may require additional monitoring.
- Take action to solve guest problems/complaints using appropriate service recovery guidelines.
- Ensure all credit cards and debit transactions balance
- Must be available to work flexible shifts, holidays and weekends

**What you bring to the table**:

- Direct Front Desk experience in a fast-paced Hotel setting
- Positive and hardworking attitude
- Ability to effectively communicate with team members.
- The ability to stay focused in a high volume, fast paced industry and ensure accuracy and procedures are followed.

**Benefits**:

- Work with Sparrow Hotels, one of Manitoba’s oldest and most reputable hospitality management companies.

**Join our team as a Front Desk Agent and be part of creating memorable experiences for our guests**

**Job Type**: Part-time

Pay: From $16.00 per hour

Expected hours: 16 per week

**Experience**:

- Hotel Front Desk: 1 year (required)

Work Location: In person


  • Hotel Front Desk Agent

    6 months ago


    Winnipeg, Canada Norwood Hotel Company Ltd. Full time

    At Sparrow Hotels, our core purpose is to create an environment for people and communities to flourish. We strive to be responsible to our guests, clients and staff through social responsibility, community investment, sustainability, design and innovation. Our roots in the Winnipeg community run deep with more than 80 years in the hospitality industry,...

  • Front Desk Agent

    2 months ago


    Winnipeg, Canada Viscount Gort Hotel Full time

    The Viscount Gort Hotel is looking for the following position:Full Time Guest Service Agent Reporting to the Front Desk Manager, the Guest Service Agent is responsible for the following duties: Greeting guests as they arrive. Checking in, checking out. Room Assignments Operate Hotel switchboard-cancelling & making reservations. Must be able to work a...

  • Hotel Front Desk Agent

    6 months ago


    Winnipeg, Canada Sparrow Hotels Full time

    At Sparrow Hotels, our core purpose is to create an environment for people and communities to flourish. We strive to be responsible to our guests, clients and staff through social responsibility, community investment, sustainability, design and innovation. Our roots in the Winnipeg community run deep with more than 80 years in the hospitality industry,...


  • Winnipeg, Canada Norwood Hotel Company Ltd. Full time

    At Sparrow Hotels, our core purpose is to create an environment for people and communities to flourish. We strive to be responsible to our guests, clients and staff through social responsibility, community investment, sustainability, design, and innovation. Our roots in the Winnipeg community run deep with more than 80 years in the hospitality industry,...

  • Hotel Front Desk Agent

    6 months ago


    Winnipeg, Canada Sparrow Hotels Full time

    At Sparrow Hotels, our core purpose is to create an environment for people and communities to flourish. We strive to be responsible to our guests, clients and staff through social responsibility, community investment, sustainability, design, and innovation. Our roots in the Winnipeg community run deep with more than 80 years in the hospitality industry,...

  • Hotel Front Desk Agent

    7 months ago


    Winnipeg, Canada Sparrow Hotels Full time

    At Sparrow Hotels, our core purpose is to create an environment for people and communities to flourish. We strive to be responsible to our guests, clients and staff through social responsibility, community investment, sustainability, design and innovation. Our roots in the Winnipeg community run deep with more than 80 years in the hospitality industry,...

  • Hotel Front Desk Agent

    6 months ago


    Winnipeg, Canada Sparrow Hotels Full time

    At Sparrow Hotels, our core purpose is to create an environment for people and communities to flourish. We strive to be responsible to our guests, clients and staff through social responsibility, community investment, sustainability, design and innovation. Our roots in the Winnipeg community run deep with more than 80 years in the hospitality industry,...

  • Hotel Front Desk Agent

    6 months ago


    Winnipeg, Canada Sparrow Hotels Full time

    At Sparrow Hotels, our core purpose is to create an environment for people and communities to flourish. We strive to be responsible to our guests, clients and staff through social responsibility, community investment, sustainability, design, and innovation. Our roots in the Winnipeg community run deep with more than 80 years in the hospitality industry,...


  • Winnipeg, Canada Nad Express Full time

    **Job Summary** **Duties**: - Greet guests upon arrival and provide them with information about hotel services - Check guests in and out of the hotel, ensuring all necessary details are accurately recorded - Handle guest requests and concerns promptly and professionally - Answer phone calls and direct them to the appropriate department - Assist with...

  • Front Desk Agent

    7 months ago


    Winnipeg, Canada Park West Inn, Charleswood Full time

    Responsibilities include but are not limited to: - Greet and welcome guests in a friendly and professional manner - Check guests in and out efficiently - Answer phone calls and provide accurate information to guests - Assist guests with inquiries and resolve any issues promptly - Process payments and maintain guest accounts - Coordinate with other hotel...

  • Front Desk Agent

    3 weeks ago


    Winnipeg, Canada Days Inn and Suites Winnipeg Airport Full time

    **Job Summary** **Responsibilities** - Greet guests upon arrival with a warm and friendly demeanor. - Manage check-in and check-out processes efficiently, ensuring accuracy in reservations and billing. - Respond promptly to guest inquiries, providing information about hotel services, local attractions, and amenities. - Handle phone calls using professional...


  • Winnipeg, Canada Sparrow Hotels Full time

    At Sparrow Hotels, our core purpose is to create an environment for people and communities to flourish. We strive to be responsible to our guests, clients and staff through social responsibility, community investment, sustainability, design, and innovation. Our roots in the Winnipeg community run deep with more than 80 years in the hospitality industry,...


  • Winnipeg, Canada Wyndham Garden - Sparrow Hotels Full time

    At Sparrow Hotels, our core purpose is to create an environment for people and communities to flourish. We strive to be responsible to our guests, clients and staff through social responsibility, community investment, sustainability, design, and innovation. **We are excited to be recruiting for a Hotel Front Desk Supervisor at our Wyndham Garden Winnipeg...


  • Winnipeg, Canada Holiday Inn Express Winnipeg Airport Polo Park Full time

    We are looking for a dynamic IHG Hotel Front Desk Agent as a Night Auditor to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent/Night Audit responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. Night Audit duties also...


  • Winnipeg, Canada Econo Lodge Winnipeg South Full time

    **Job Overview** As a Front Desk Agent, you will be the first point of contact for guests at our establishment. Your primary responsibility will be to provide exceptional customer service and create a positive experience for all visitors. **Duties**: - Greet guests upon arrival and assist with check-in and check-out procedures - Answer phone calls and...

  • Hotel Front Desk

    6 months ago


    Winnipeg, Canada Sparrow Hotels Full time

    At Sparrow Hotels, our core purpose is to create an environment for people and communities to flourish. We strive to be responsible to our guests, clients and staff through social responsibility, community investment, sustainability, design and innovation. Our roots in the Winnipeg community run deep with more than 80 years in the hospitality industry,...


  • Winnipeg, Canada Kothari Group Inc Full time

    **JOB SUMMARY**: **RESPONSIBILITIES** - **Staff Leadership**:_ - Supervise and train front desk staff. - Set performance expectations, provide regular feedback, and conduct performance evaluations. - Create a positive and motivated work environment, fostering teamwork and professional growth. - **Guest Services**:_ - Ensure exceptional guest service by...

  • Front Desk Agent

    6 months ago


    Winnipeg, Canada Howard Johnson Winnipeg West Full time

    Job Summary: **Duties**: - Greet and welcome guests in a friendly and professional manner - Check-in and check-out guests efficiently - Handle guest inquiries and provide accurate information about the hotel facilities and services - Assist guests with reservations, both over the phone and in person - Manage guest requests promptly and effectively - Process...


  • Winnipeg, Canada Nad Express Full time

    **Job Overview** **Responsibilities** - Supervise daily front desk operations, ensuring all tasks are completed efficiently and accurately. - Provide outstanding customer service by addressing guest inquiries, concerns, and requests promptly. - Train, mentor, and manage front desk staff to maintain high standards of service. - Handle check-ins and...

  • Front Desk Agent

    7 months ago


    Winnipeg, Canada Lakeview Hecla Resort Full time

    **PLEASE NOTE THAT THIS POSITION IS ON HECLA ISLAND AT THE LAKEVIEW HECLA RESORT** Hecla Resort located in the beautiful Hecla Provincial Park is a full service, year round resort offering exceptional service, made from scratch foods and a welcoming atmosphere for our Guests. Our passion for hospitality and our commitment to Guest service starts with the...