Member Connect Representative

5 months ago

Toronto, Canada DUCA Financial Services Credit Union Ltd. Full time

**Why DUCA?**

We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.

We exist to help People, Businesses and Communities **Do More, Be More, and Achieve More**.
- Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers.
- Competitive rates.
- Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
- Profit sharing among Members.
- Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7

A career with one of Canada’s fastest growing credit unions means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. **Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives.** At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play.

**Member Connect Representative (Part-time)**

**Regular Operating Hours**

Mon to Fri: 8am to 8pm
Sat: 9am to 5pm

**Job Purpose & Summary**

**Key Accountabilities & Duties**
- Assist Members with setting up on-line banking options and accurately process transactions on Member accounts within authorized limits.
- Meet cross-sell, and productivity targets.
- Attract potential Members by answering product and service questions and suggesting information about other products and services.
- Respond to Member inquiries and feedback knowledgeably and professionally.
- Strive to deliver first call issue resolution by clarifying the Member’s concern, determining the cause of the problem, selecting and explaining the best solution to solve the problem. Take ownership and accountability for resolving Member service inquiries and/or issues from beginning to end.

**Occupational Experience & Education Requirements**
- Post-secondary education in a related field or a keen interest in the financial industry
- Previous Credit Union or financial services experience considered an asset

**Knowledge, Skills & Attributes**
- Strong customer service and interpersonal skills
- Excellent verbal and written communication skills
- Ability to recognize cross sell opportunities
- Good judgment and decision-making capabilities
- An effective time manager who can perform in a fast-paced, deadline-oriented environment
- Knowledge of Microsoft Office Suite Products
- Ability to organize, prioritize, adapt to change and work in a fast-paced environment
- Self-motivated and results-oriented
- Team player

**Working Conditions**
- Contact centre environment

**Department**:Member Connect

**Primary Location**:Corporate Office** **-** 5255 Yonge St, North York, Ontario

**Employment Status**:Full-time

**Hours per Week**:38

We thank all applicants but only those considered for an interview will be contacted.

The annual salary range for this position starts at $39,451. Actual annual base salaries will vary depending on relevant job-related factors such as experience, knowledge, skills, qualifications, and education/training. Depending on the position, DUCA’s total compensation package may include incentive compensation tied to company and individual performance or other benefits.

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