Member Connect Representative
3 weeks ago
At DUCA Financial Services Credit Union Ltd., we're seeking a highly skilled Member Connect Representative to join our team. As a key member of our Contact Centre, you'll be responsible for providing exceptional customer service to our members, resolving their queries and concerns in a timely and professional manner.
Key Responsibilities:
- Provide top-notch customer service to members via phone, email, and chat
- Identify opportunities to retain and grow business by offering members a range of financial products and services
- Assist members with setting up online banking options and processing transactions within authorized limits
- Meet cross-sell and productivity targets
- Respond to member inquiries and feedback knowledgeably and professionally
Requirements:
- Post-secondary education in a related field or a keen interest in the financial industry
- Previous Credit Union or financial services experience considered an asset
- Strong customer service and interpersonal skills
- Excellent verbal and written communication skills
About DUCA:
DUCA Financial Services Credit Union Ltd. is a vibrant and collaborative organization that lives its 'profits with a purpose' philosophy in every financial transaction, product, interest rate, and community initiative we offer. We're committed to helping people, businesses, and communities do more, be more, and achieve more.
What We Offer:
- A competitive salary range starting at $39,451
- A total compensation package that may include incentive compensation tied to company and individual performance
- A dynamic and supportive work environment
How to Apply:
Qualified applicants are encouraged to submit their application, including a resume. We thank all applicants but only those considered for an interview will be contacted.
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