Member Connect Representative

4 weeks ago


Toronto, Ontario, Canada DUCA Financial Services Credit Union Ltd. Full time

Job Summary

DUCA Financial Services Credit Union Ltd. is seeking a highly skilled Member Connect Representative to join our team. As a key member of our Member Connect Centre, you will be the first point of contact for many of our Members and potential Members.

Key Responsibilities

  • Provide exceptional Member service on inbound and outbound calls, chats, and emails.
  • Identify opportunities to retain and grow the business by offering Members a full range of financial products and services.
  • Assist Members with setting up online banking options and process transactions on Member accounts within authorized limits.
  • Meet cross-sell and productivity targets.
  • Attract potential Members by answering product and service questions and suggesting information about other products and services.

Requirements

  • Post-secondary education in a related field or a keen interest in the financial industry.
  • Previous Credit Union or financial services experience is considered an asset.

What We Offer

  • A competitive salary range starting at $39,451.
  • A total compensation package that may include incentive compensation tied to company and individual performance.

About DUCA

DUCA Financial Services Credit Union Ltd. is a vibrant and collaborative team that is committed to helping our Members and the community achieve their financial goals. We offer a dynamic and supportive work environment that encourages professional growth and development.



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